Enable Your Customers at Scale With Breeze Knowledge Base Agent

Breeze is HubSpot's AI that powers the entire customer platform. It includes Breeze Copilot to assist with tasks, Breeze Agents to automate work, Breeze Intelligence to enrich your data, and a collection of additional features throughout HubSpot's products. This makes Breeze a complete AI solution for customer-facing teams.

Yes, you have full control over your knowledge base content. You can review, edit, and approve all AI-generated articles before publication to ensure they meet your quality standards and brand voice.

Breeze knowledge base agent is included with Service Hub Professional and Enterprise plans. Note that it requires an active customer agent subscription, as both agents work together to provide a complete support solution. Learn more about Service Hub pricing here.

The knowledge base agent analyzes your support tickets and customer interactions to identify knowledge gaps and generate relevant content. Learn more about how Breeze interacts with your data in our model cards.

These agents form a powerful support duo: the customer agent handles real-time customer inquiries through live chat, while the knowledge base agent turns successful interactions into self-service content. Together, they create a continuous improvement cycle where live support conversations enhance your knowledge base, and improved self-service content helps deflect future tickets.

A knowledge base system is a centralized platform that stores, organizes, and shares information within an organization. It typically includes documentation, FAQs, troubleshooting guides, and best practices to enable self-service support and improve customer satisfaction.

Yes, HubSpot offers a robust knowledge base software solution that allows you to create, organize, and maintain your support documentation manually. If you prefer traditional knowledge base management, you can use these core features without enabling the AI-powered knowledge base agent.