Customer Service Metrics Calculator

Easily determine your business's key metrics and KPIs for customer support, service, and success with this free calculator template.

Customer Profile Templates

Use these free templates to build out your customer profiles for your marketing, sales, and customer service teams.

45 Customer Service Scripting Templates

Map out your customer support response language and strategy with these free templates.

25 Proven Sales Email Templates

Save time, find new ways to reach out to prospects, and send emails that actually convert.

Trends and Data in Sales and Marketing

If you believe that Sales and Marketing leadership should stay closely aligned, this is the report for you. It contains data from 3,400 mark...

The Guide to Hosting Digital Events that Drive Revenue

Video webinars became a key event platform in 2020. HubSpot and Zoom have joined forces to guide you to success in your 2021 webinars and di...

Customer Churn Analysis Template

Build a start-to-finish churn strategy to identify improvement opportunities and strengthen customer retention.

The State of Customer Service in 2020

Discover customer service industry trends on everything from technology usage to evolving customer expectations in 2020.

50 Customer Service Email Templates

Templates to communicate with your customers with sincere, on-brand messaging.

Self-Service Customer Support Templates

5 free templates to help your customers help themselves. - 1 Knowledge Base Article Template - 2 Free Training Video Script Templates - 2 ...

Social Media Customer Service Template

A template for organizing and documenting your social monitoring strategy and social media customer service goals.

Free Review Response Templates

20 Prompts to Respond to Your Customer Reviews