Exclusive customer success tools
Freshdesk lacks native tools for proactive customer success, offering only basic CSAT surveys and no built-in success workspace. In contrast, HubSpot includes a purpose-built customer success workspace with health scores, task automation, and integrated SLAs to help teams stay ahead of churn risks. Plus, you can capture deeper insights with NPS, CES, CSAT, and custom surveys—fully embedded into our smart CRM. And with journey analytics and playbooks, you can better understand your customers’ product journeys and enable your team to act at the right time with the right information.
More connected insights
Freshworks service, sales, and marketing solutions are all separate products that must be integrated together. HubSpot takes a fundamentally different approach by uniting all your customer data, conversations, and history in a unified customer platform. With shared inboxes, centralized contact records, and automation that spans service, sales, and marketing, teams can collaborate effortlessly and operate from the same complete view of the customer. The result is faster resolutions, smoother handoffs, and more meaningful customer relationships, all without relying on third-party integrations or manual workarounds.
Support that scales with you
Freshdesk may work well for basic ticketing needs, but as your business grows, its siloed tools and add-on-heavy ecosystem can quickly become a bottleneck. Teams often find themselves juggling separate systems for CRM, marketing, and service, creating friction that slows down operations and limits visibility. HubSpot, on the other hand, is built to scale with your business. With all your tools unified on a single platform, your team benefits from shared data, consistent automation, and real-time collaboration across departments. As your customer base grows, HubSpot ensures your support operations grow with it, without requiring costly integrations, complex workarounds, or platform sprawl.
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