Automate your customer service tasks to eliminate unnecessary manual processes — so you can focus on helping your customers.
Provide customer support on live chat, email, Facebook & more
Seamlessly switch between channels
Give your team the full context on every customer interaction
As you grow, personalized and timely resolution to customer problems start to diminish, and service interactions become siloed.
Built on a foundation of unified customer data, Service Hub offers automation that humanizes your team instead of digitizing them. Empower customer service agents to craft scalable, personalized experiences, and provide unprecedented visibility across all your internal teams.
Have questions? Give us a call and we'll walk you through it.
+1 857-829-5060Organize and prioritize customer service requests in one shared inbox.
Read about workflow automation to improve your customer service.
Manage and organize contacts in one powerful, centralized CRM. HubSpot CRM is easy to use and completely free.
Automated customer service involves managing customer inquiries through an automated system, like a chatbot or help desk for ticketing. Rather than eliminating service agents, it empowers them to prioritize the most important work. Key features of automated customer service in Service Hub include ticket routing, ticket automation, conversation routing, conversation automation, and automated feedback.
You can get started with Service Hub for free. If you want more advanced features to help automate and scale your support operations, HubSpot offers premium features with Starter, Professional, and Enterprise editions.
Absolutely. There is no programming required to start using Service Hub. We've created Service Hub with automation and contextual guidance built right in so you can start scaling your support operations in minutes — not months. And if you're looking for more customization and expertise, our solutions partners offer specialized support to help you get the most out of HubSpot.
You'll find more than 1,000 custom integrations in our App Marketplace. From Jira to Slack to Facebook Messenger, it's easy to connect HubSpot to your service team's favorite tools in just a few clicks. We want you to spend less time toggling between different tools and more time working hands-on with your customers.
Automated customer service software is available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.
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