Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](https://www.hubspot.com) - [Deutsch](https://www.hubspot.com) - [English](https://www.hubspot.com) - [Español](https://www.hubspot.com) - [Português](https://www.hubspot.com) - [Français](https://www.hubspot.com) - High Contrast - [Customer Support](https://help.hubspot.com) - [Contact Sales](https://offers.hubspot.com/contact-sales) - Close Search - [Log in](https://app.hubspot.com/login) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com) - [Management Team](https://www.hubspot.com/company/management) Back [ ](https://www.hubspot.com) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm) [Overview of all products](https://www.hubspot.com/products/get-started) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com) - [Free Courses & Certifications](https://academy.hubspot.com) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm) - [__Overview of all products__](https://www.hubspot.com/products/get-started) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) - [Close deals](https://www.hubspot.com/use-case/close-more-deals) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) - [Manage content](https://www.hubspot.com/use-case/manage-content) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com) - [Free Courses & Certifications](https://academy.hubspot.com) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com) - [Management Team](https://www.hubspot.com/company/management) [Start free or get a demo](https://www.hubspot.com/products/get-started) [Log in](https://app.hubspot.com/login) - English Select a language - [日本語](https://www.hubspot.com) - [Deutsch](https://www.hubspot.com) - [English](https://www.hubspot.com) - [Español](https://www.hubspot.com) - [Português](https://www.hubspot.com) - [Français](https://www.hubspot.com) - High Contrast - [Customer Support](https://help.hubspot.com) - [Contact Sales](https://offers.hubspot.com/contact-sales) # HubSpot vs Microsoft Dynamics Customer Service AI-powered customer support that just works [Get started free](https://app.hubspot.com/signup-hubspot/service) [Get a demo](https://offers.hubspot.com/service-demo) ## Why choose HubSpot? ## Exclusive customer success tools # 75% 75% of service leaders using HubSpot say it increased customer retention1 ## Adoption that drives ROI # 92% 92% of HubSpot users report high adoption of HubSpot by their organization2 ## Seamless AI integration # __92%__ 92% of customers say HubSpot Breeze is easy to use3 ## Service Hub vs Microsoft Dynamics Customer Service at a Glance | | HubSpot | Microsoft Dynamics | |-------------------------------------------------------------------------------------|-----------------------|---------------------------------------------------------------------------------------------------------------------| | __Omnichannel Help Desk__ | | | | __Ticketing Pipelines__ | | | | __Ticket Automation__ | | | | __Service Analytics__ | | | | __Conversation Intelligence__ | | | | __Service Journey Analytics__ | | | | __Customer Success Workspace__ | | | | __Customer Health Score & Analytics__ | | | | __Playbooks__ | | | | __Sequences__ | | | | __AI Assistant/Copilot__ | | [__$$$__](https://www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing#tabs-pill-bar-ocd30e_tab1) | | __Customer Agent Price__ | __$0.50/resolution4__ | __$$$ (credit-based + per-user license required)4__ | | HubSpot Service Hub Enterprise vs Microsoft Dynamics Customer Service Premium shown | | | View all rows View fewer rows ##### What makes HubSpot different?  ## Exclusive customer success tools Microsoft focuses on reactive support through case management and offers limited out-of-the-box tools for long-term customer retention. HubSpot helps teams proactively manage customer success with a dedicated [customer success workspace](https://www.hubspot.com/products/service/customer-success-management), health scoring, customer [surveys](https://www.hubspot.com/products/service/customer-feedback), and guided [playbooks](https://knowledge.hubspot.com/playbooks/use-playbooks). All of these features are connected to the customer record, with no extra tools or custom setup required.   ## Adoption the drives ROI Microsoft can require [lengthy onboarding](https://www.microsoft.com/en-us/dynamics-365/fast-track-implementation), complex setup, and dedicated admin support. Implementations can take months, and many features need to be configured before teams can use them. HubSpot is built for faster deployment and easier adoption. Most customers onboard in [under two months](https://www.hubspot.com/services/onboarding) with guided setup, intuitive dashboards, and strategic support. With less technical overhead, teams see faster adoption and stronger ROI.  ## Seamless AI integration, no heavy lifting Getting the most out of Microsoft Dynamics Copilot requires [Enterprise licensing](https://www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing#Comparison-table), [complex admin setup](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-enablement-resources), and [detailed data governance configuration](https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-enablement-resources) before deployment. Breeze, HubSpot's AI tools, are built into the platform, with no need for extra tools or complex setup. [Breeze customer agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) uses your knowledge base, documents, and CRM data to instantly resolve common questions across chat, email, Facebook Messenger, WhatsApp, and more. For complex issues, it hands off to your team with full context and conversation history. ##### A growing number of companies are using HubSpot -  -  -  Previous Next - > What I appreciate about Service Hub is that our team can hit the ground running with the basics and then level up as they go along. And that's why 90% of our service agents have embraced it and welcomed the change. Jennifer Cummings Sr. Director, Customer Engagement [Kaplan](https://www.hubspot.com/case-studies/kaplan) - > Our NPS has been going up and up and up as we've enhanced and optimized our response times, personalized service, and satisfaction surveys over time with the help of Service Hub. Sean Collins Head of CRM [Sunsail and The Moorings](https://www.hubspot.com/case-studies/sunsail-and-the-moorings) - > Having these tools built into a single platform is the future of customer service. HubSpot eliminated the silos between marketing and service. Service Hub allows us to interact with parts of the business that marketing typically isn’t invited to participate in. That's a big deal to us. Will Riley Director of Revenue Operations [SPOC Automation](https://www.hubspot.com/case-studies/spoc-automation) [Find an expert partner](https://ecosystem.hubspot.com/marketplace/solutions) ##### HubSpot vs Microsoft Dynamics FAQ ### Why should I choose HubSpot over Microsoft Dynamics? Microsoft Dynamics is a support platform that brings together ticketing, chatbots, and messaging tools. However, it relies on separate modules and custom integrations, which can leave teams operating in silos and make it harder to deliver a connected customer experience across sales, service, and success. Here are some key reasons to choose HubSpot include: - __Proactive customer success tools__ - Centralized customer success workspace - Health scores for account monitoring - NPS, CSAT, and custom surveys - __Adoption that drives ROI__ - Fast onboarding with minimal ramp-up - No admin overhead or technical barriers - Built for quick, company-wide adoption - __Seamless AI integration, no heavy lifting__ - Breeze customer agent for 24/7 support - Breeze Copilot for content and replies - AI embedded across all front-office teams You can try Breeze customer agent free for 14 days and see how it performs across your support channels. With resolution-based pricing, you only pay when issues are resolved, so you’re paying for outcomes, not just activity. Learn more about HubSpot’s pricing [here](https://www.hubspot.com/pricing/service). ### Will my company outgrow HubSpot? HubSpot's agentic customer platform is purpose-built to fuel your business growth efficiently, with seamless onboarding, customization, and scalability. Its user-friendly interface, integration capabilities, automation features, and advanced analytics make it a comprehensive solution that supports you at every stage of your business. In fact, at HubSpot, we use Service Hub to manage our own customer support. ### HubSpot vs Microsoft Dynamics, which platform provides a greater value for my investment? HubSpot gives teams integrated support, retention, and customer success tools on a single platform with transparent pricing. While Microsoft Dynamics offers similar capabilities, core features like customer feedback surveys, meeting scheduling, and success tools require additional licenses or third-party add-ons. These extras can drive up the total cost of ownership and slow down implementation. With HubSpot, customer success tools are built-in and ready to use. Teams can move faster without complex technical setup or added costs. ### What are some features that set HubSpot apart from Microsoft Dynamics? HubSpot makes service and success simple by including what teams need from day one. With Microsoft Dynamics, those same tools come with extra setup and configuration. Features like [meeting scheduling pages,](https://knowledge.hubspot.com/meetings-tool/create-and-edit-scheduling-pages) [customer health scores](https://knowledge.hubspot.com/help-desk/customize-a-health-score-in-the-customer-success-workspace), [customer success workspace](https://www.hubspot.com/products/service/customer-success-management), [conversation intelligence](https://www.hubspot.com/products/conversation-intelligence), [playbooks](https://knowledge.hubspot.com/playbooks/use-playbooks), c[oaching playlists](https://knowledge.hubspot.com/calling/use-coaching-playlists-to-train-your-team), and [custom surveys](https://knowledge.hubspot.com/customer-feedback/create-and-send-customer-satisfaction-surveys) are built into the HubSpot platform. With Microsoft, accessing similar capabilities typically means upgrading to Enterprise tiers or connecting separate Microsoft products—adding complexity and cost. Beyond customer service, HubSpot offers a connected suite of products including Marketing Hub, Sales Hub, Commerce Hub, Data Hub, and Breeze Intelligence. These tools are all built on the same platform, giving teams shared data, powerful automation, and enriched insights without the need for complex integrations or third-party tools. Whether you're supporting customers, generating leads, or closing deals, HubSpot brings it all together in one simple, scalable platform.   ### What reporting does HubSpot offer? HubSpot includes [customizable reports,](https://knowledge.hubspot.com/reports/create-reports-with-the-custom-report-builder) interactive dashboards, and advanced prebuilt [service analytics](https://www.hubspot.com/products/service/service-analytics) to help you monitor metrics like response time, time to close, and ticket volume. ### Does HubSpot integrate with outside applications and systems? HubSpot's marketplace of 2,000+ apps can connect your existing tools and help you find the right apps to grow your business ([featured apps](https://ecosystem.hubspot.com/marketplace/apps/featured)). ### What AI tools does HubSpot offer? Breeze is HubSpot’s AI, built into the entire customer platform. [Breeze customer agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) resolves support inquiries automatically across channels, with controls like agent guidelines, working hours, and percentage rollouts so teams can scale with confidence. Reply recommendations let your team review and send AI-drafted responses, keeping humans always in the loop. [Breeze knowledge base agent](https://www.hubspot.com/products/service/ai-knowledge-base-agent) identifies gaps in your documentation and creates new support articles from resolved tickets. And [Breeze Assistant](https://www.hubspot.com/products/artificial-intelligence/breeze-ai-assistant) helps your team work faster with AI-powered guidance anywhere in HubSpot. No custom development or extra licensing required. ### What’s the process for moving to HubSpot? Getting started is easy. Our team and partners offer [guided services and automated tools](https://www.hubspot.com/services/professional/migrations) to ensure your data transfers smoothly — so you can focus on growing your business, not managing a migration. Previous Next -  -  -  -  -  -  ## Attract More Customers with HubSpot Today! Use HubSpot Service Hub to better scale support and drive retention today. [Get started free Get Started](https://app.hubspot.com/signup-hubspot/service) [Get a demo](https://offers.hubspot.com/service-demo)  1. [HubSpot State of Service Report 2024](https://offers.hubspot.com/state-of-customer-service) 2. Survey of 1,546 CRM users across the globe in August 2025. 3. [2025 ROI Survey Research Report](https://www.hubspot.com/roi) 4. Pricing and product feature information in this article reflects what was publicly available as of April 2026. Both HubSpot and Microsoft update their plans, credit systems, and capabilities regularly. Before making a decision, verify current pricing and features directly on the [HubSpot](https://www.hubspot.com/pricing/service) and [Microsoft](https://www.microsoft.com/en-us/dynamics-365/products/customer-service/pricing) websites, as well as each platform's official documentation. 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