Microsoft Dynamics is a support platform that brings together ticketing, chatbots, and messaging tools. However, it relies on separate modules and custom integrations, which can leave teams operating in silos and make it harder to deliver a connected customer experience across sales, service, and success. Some key reasons to choose HubSpot include:

• Proactive customer success tools
  • Centralized customer success workspace
  • Health scores for account monitoring
  • NPS, CSAT, and custom surveys
• Adoption that drives ROI
  • Fast onboarding with minimal ramp-up
  • No admin overhead or technical gatekeeping
  • Built for quick, company-wide adoption
• Seamless AI integration, no heavy lifting
  • Customer Agent for 24/7 support
  • Breeze Copilot for content and replies
  • AI embedded across all front-office teams

HubSpot's customer platform is purpose-built to fuel your business growth efficiently, with seamless onboarding, customization, and scalability. Its user-friendly interface, integration capabilities, automation features, and advanced analytics make it a comprehensive solution that supports you at every stage of your business growth.

In fact, at HubSpot, we use Service Hub to manage our own customer support.

HubSpot gives teams integrated support, retention, and customer success tools on a single platform with transparent pricing. While Microsoft Dynamics offers similar capabilities, core features like customer feedback surveys, meeting scheduling, and success tools require additional licenses or third-party add-ons. These extras can drive up total cost of ownership and slow down implementation.

With HubSpot, customer success tools are built in and ready to use. Teams can move faster without complex technical setup or added costs.

HubSpot makes service and success simple by including what teams need from day one. With Microsoft Dynamics, those same tools come with extra setup and configuration. Features like meeting scheduling pages, customer health scoring, success workspaces, conversation intelligence, playbooks, coaching playlists, and custom surveys are built into the HubSpot platform. With Microsoft, accessing similar capabilities typically means upgrading to Enterprise tiers or connecting separate Microsoft products — adding complexity and cost.

Beyond customer service, HubSpot offers a connected suite of products including Marketing Hub, Sales Hub, Commerce Hub, Operations Hub, and Breeze Intelligence. These tools are all built on the same platform, giving teams shared data, powerful automation, and enriched insights without the need for complex integrations or third-party tools.

Whether you're supporting customers, generating leads, or closing deals, HubSpot brings it all together in one simple, scalable platform

HubSpot prioritizes customer data security with strong data encryption, compliance, regular audits, role-based permissions, and strict password policies. With a robust disaster recovery plan and secure cloud infrastructure, HubSpot provides ongoing monitoring and enhancement of its security measures.

HubSpot's marketplace of 1,800+ apps can connect your existing tools and help you find the right apps to grow your business (featured apps).