Learn in days, not months
With Service Hub, you don’t need to worry about extra add-ons like you do with Zoho. Powerful and easy-to-use service reports come built in, so your team can get insights right away. From day one, your team gets full access to essential tools, including a shared CRM, built-in automation, and AI-assisted tools. There is no need for complex setup or custom integrations. With HubSpot, setup is fast, learning is simple, and results come quickly.
Exclusive customer success tools
While Zoho Desk is built to manage support cases efficiently, it lacks the dedicated customer success workspace that teams need to proactively retain and grow accounts. HubSpot includes a purpose-built customer success workspace that helps your team monitor customer health, track engagement, and take action before churn risks escalate. You can collect feedback through NPS, CSAT, and custom surveys, and use playbooks to deliver the right guidance and insights during every customer interaction.
Customer insights all in one place
While Zoho Desk does offer multichannel support, HubSpot makes it simple to manage every customer interaction in one place. Your team can handle conversations across email, chat, forms, and social channels from a single inbox, while automatically routing tickets based on availability, priority, or skillset. Track progress with customizable ticket pipelines and deliver more personalized support using built-in customer context. Because everything in HubSpot is connected natively, your service workflows stay simple, scalable, and efficient.
Compare HubSpot & Zoho Desk
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