Track and prioritize incoming service requests in one shared inbox that keeps your team organized and your customers delighted.
No credit card required
View every service issue and customer detail in one place
Prioritize and assign tickets to improve customer experience
Automate task assignment, tagging, and escalation
Without tags, notes, and comments on conversations, it’s hard for your team to know your customer’s entire history. This can lead to back-and-forth email chains, long wait times, and frustrated customers.
HubSpot’s all-in-one ticketing system provides context for every conversation — bringing every ticket, conversation, and contact detail together in one dashboard. Prioritize incoming requests, maintain SLAs, and provide a delightful experience across the board.
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+1 857-829-5060Learn how to become an exceptional support rep by developing competencies, analyzing cases, and managing your time.
Learn about the features of the shared inbox and how to use them to manage communication with your contacts.
Read about what a ticketing system is, how it works, and how it can improve your customer service.
Popular HubSpot ticketing system features include:
Ticketing system is available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.
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