HubSpot Limited Release
HubSpot Limited Release
This HubSpot Limited Release Product & Services Catalog Supplement includes the service descriptions and limits that apply to customers in the HubSpot Limited Release Pricing program. This Supplement is incorporated into your agreement, in addition to the HubSpot Product & Services Catalog. This HubSpot Limited Release Supplement will control in the event and to the extent of any conflicting information.
HubSpot Seats reflect the manner and level of access your users have to your subscription services. You may choose Starter, Professional, or Enterprise editions as described further in the “Customer Platform”’ section; mixed-edition subscriptions are not supported.
Each account must have at least one HubSpot Seat. You may choose to add between Core Seats and Front Office Seats for your users, each as detailed in the feature table. Learn more about HubSpot Seats.
All seats are priced based on the edition of HubSpot you’ve purchased.
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Starter |
Professional |
Enterprise | |
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Core Seats start at €20/seat/month
Maximum of 10 paid seats |
Core Seats start at €60/seat/month
Front Office Seats start at €120/seat/month |
Core Seats start at €90/seat/month
Front Office Seats start at €150/seat/month |
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Core Seat Grants core access to your plan including Breeze Assistant, enriched data, and Smart CRM. |
Access the features available in Starter subscriptions
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Access the core features available in Professional subscriptions
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Access the core features available in Enterprise subscriptions
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Front Office Seat Grants access to dedicated workspaces and tools customer-facing teams need to do their job. Also includes Core Seat access. Front Office Seats replace Sales, Service, and Revenue Seats for HubSpot limited release pricing program customers. |
Not available
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Full HubSpot Professional functionality
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Full HubSpot Enterprise functionality
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HubSpot Credits are a simple, flexible way to power features and AI agents that do work for you. Your HubSpot Credits reset monthly during your subscription term. Unused credits do not roll over into the following month. Learn more about HubSpot Credits.
If you have a paid HubSpot account in the HubSpot Limited Release Pricing program, you’ll receive included HubSpot Credits at no additional cost based on the edition of your subscription services.
Your HubSpot Credits reset monthly during your subscription term, and any unused credits from the prior month will expire at reset.
| Included Credits | Starter | Professional | Enterprise |
|---|---|---|---|
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Amount of credits included with your purchase of HubSpot
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5,000 credits
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10,000 credits
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15,000 credits
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You can choose to add HubSpot Credits to your plan at any time, which will increase your monthly credit limit accordingly.
If you use all included credits and do not purchase additional HubSpot Credits, features using credits will pause until your account has enough credits available.
Once you make an initial purchase of additional HubSpot Credits, if you exceed your HubSpot Credits limit, we will invoice you in arrears for each credit used beyond your monthly HubSpot Credits limit, in increments of ten (10) credits, at our then-current Pay-as-You-Go rates. We will issue an invoice for any additional credits after each applicable month of your subscription term for payment in accordance with the “Payment Against Invoice”’ section of the general terms, and your HubSpot Credits limit will not automatically increase for the remainder of your current term.
The terms and conditions applicable in the “HubSpot Credits Rate Sheet” section of the HubSpot Products and Services catalog continue to apply to the HubSpot Limited Release Pricing program. However, the feature availability, description, and credit usage reflected in this section will govern in the HubSpot Limited Release Pricing program.
| Feature | Action | Volume tier | Credits |
|---|---|---|---|
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Email
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Send one email* through HubSpot (excluding 1:1 emails)
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1 - 10,000 sends
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15
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Email
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Send one email* through HubSpot (excluding 1:1 emails)
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10,001 - 55,000 sends
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5
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Email
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Send one email* through HubSpot (excluding 1:1 emails)
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55,001 - 100,000 sends
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2
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Email
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Send one email* through HubSpot (excluding 1:1 emails)
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100,001+ sends
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.5
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Calling
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Add one calling minute to your HubSpot account (above included capacity)
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N/A |
10
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WhatsApp
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Send one templated WhatsApp message through HubSpot
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N/A
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20
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*All emails sent in HubSpot, except for one-to-one emails sent from a connected or hosted inbox, will consume HubSpot Credits. To more easily manage your spend, you can purchase the HubSpot Email Sends Capacity Pack.
Calling minutes are counted for both inbound and outbound calls. For more information on HubSpot calling, see here.
| Feature | Action | Volume tier | Credits |
|---|---|---|---|
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Workflows
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Execute one workflow action*
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1 - 10,000 actions
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3
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Workflows
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Execute one workflow action* |
10,001 - 55,000 actions
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2
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Workflows
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Execute one workflow action*
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55,001 - 100,000 actions
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.5
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Workflows
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Execute one workflow action*
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100,001+ actions
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.1
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Workflows
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Execute one Breeze workflow action
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N/A
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10
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| Feature | Action | Credits |
|---|---|---|
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Customer agent
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Resolve one conversation (text-based channels)
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50
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Prospecting agent
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Recommend outreach for one lead
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100
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Data agent
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Generate response to one prompt for one record
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10
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Content agent (Beta)
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Generate one piece of content
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1,000
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| Feature | Action | Credits |
|---|---|---|
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Intent
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Enable intent signals to create company and/or monitor company for one month
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10
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Intent (Beta)
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Monitor one company for one custom signal for one month
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50
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Intent (Beta)
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Create one company record from market segments
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10
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| Feature | Action | Credits |
|---|---|---|
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Data studio (Beta)
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Each use of a dataset in a workflow, segment, CRM sync, or export* (fewer than 500k rows in primary source)
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50
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Data studio (Beta)
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Each use of a dataset in a workflow, segment, CRM sync, or export* (500k to 5 million rows in primary source)
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100
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Data studio (Beta)
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Each use of a dataset in a workflow, segment, CRM sync, or export* (more than 5 million rows in primary source)
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200
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| Feature | Action | Credits |
|---|---|---|
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Quotes |
Capture one accepted quote in HubSpot
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100
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| Feature | Action | Credits |
|---|---|---|
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Custom events
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1,000 additional events (above included capacity)
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15
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Professional and Enterprise customers will have access to a limited time trial of HubSpot’s AEO tools at no additional cost.
We're committed to bringing you innovation as quickly as possible, which is why we provide access to cutting-edge beta features that can help grow your business before they launch. Beta features may or may not consume credits, and we may adjust credit rates during the beta period for beta features.
These AEO terms supersede what is outlined on the HubSpot Product and Services Catalog.| Feature | Action | Credits |
|---|---|---|
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AEO
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Get started with 25 prompts, each run daily across 3 engines daily, for 2,500 answers per month. Additional capacity packs not currently available.
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HubSpot offers a collection of free tools as part of its customer platform. These tools include “lite” versions of select features in our paid plans as well as our free Smart CRM functionality, which serves as the underlying database that powers each HubSpot product. HubSpot’s free tools are available as a single free edition (with up to two free users), and they’re also included in every paid edition.
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Free tools
Free
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Email marketing Send bulk emails that are tested and optimized for different devices. Create better emails with a drag-and-drop editor and personalization tokens. |
✓
300 email sends per calendar month.
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Additional Limits of Free Tools
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HubSpot Starter
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HubSpot Professional
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HubSpot Enterprise
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Record capacity Defines the number of records for all applicable object types that can be stored per account in paid accounts. You can increase your record capacity at any time with the HubSpot Basic or Scaled Records Limit Increase. Learn more about storing records in HubSpot. |
25,000 HubSpot records |
250,000 HubSpot records |
5,000,000 HubSpot records |
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Custom properties Associate specific data points with contacts, companies, and deals. |
✓
1,000 custom properties per object. |
✓ 3,000 custom properties per object. |
✓ 3,000 custom properties per object. |
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Reporting dashboard See detailed metrics on activity and performance. Use the data to know how you're doing and where to improve. |
✓ 30 dashboards, 50 reports per dashboard. |
✓ 350 dashboards, 50 reports per dashboard. |
✓ 350 dashboards, 50 reports per dashboard. |
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CRM segments Create static or dynamically updating audience segments based on various criteria using properties in your HubSpot database. |
✓
100 active CRM segments and 100 static CRM segments.
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✓ 2,000 active CRM segments and 2,000 static CRM segments. |
✓ 2,000 active CRM segments and 2,000 static CRM segments. |
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Deal pipelines Keep track of deals and predict future revenue based on how likely they are to close. |
✓ Up to 2 deal pipelines per account. |
✓ 100 deal pipelines per account. |
✓ 100 deal pipelines per account. |
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Ticket pipelines Split tickets into different pipelines (for example, by region, brands, or teams). Manage each one uniquely to suit your business processes. |
✓ 2 ticket pipelines per account. |
✓ 100 ticket pipelines per account. |
✓ 100 ticket pipelines per account. |
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Conversational context Get an automatic analysis of your conversations, turning them into structured insights in your CRM that power smarter AI, better reporting, and more targeted segments. |
✓ 50 conversational records per paid seat per month. Total limit enforced at the account level: 100,000 conversational records per account per month. |
✓
250 conversational records per paid seat per month. Total limit enforced at the account level: 100,000 conversational records per account per month.
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✓
350 conversational records per paid seat per month. Total limit enforced at the account level: 100,000 conversational records per account per month.
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Calculated properties Create fields that roll up data from other fields, build custom equations, and sync data between records. |
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✓ 200 calculated properties. |
✓ 200 calculated properties. |
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Custom events Track actions unique to your business from your website, app, or other tools. Event data will be available in the custom report builder, customer journey analytics, segments, workflows, and on the activity timeline. |
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✓ 2,500,000 events. Increase capacity with HubSpot Credits. |
✓ 10,000,000 events. Increase capacity with HubSpot Credits. |
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Custom objects Store almost any type of data in HubSpot, including subscriptions, locations, shipments, events, and more. Run reports on the data associated with custom objects, and use custom object data for marketing automation, better segmentation, and more personalized content. |
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✓
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✓
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Teams Organize your account by teams. You can rotate leads, sort through content, and easily report on each team's performance. |
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✓ 300 teams plus ways to organize them. |
✓ 300 teams plus ways to organize them. |
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Presets As an admin, easily configure users and teams within your HubSpot account. Create email signatures, manage notifications, and choose defaults such as home screen, dashboard, language, and date and number format. |
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✓ 100 presets. |
✓ 100 presets. |
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Custom reporting Build custom reports that leverage all the data in your contacts database, so you can answer key business questions in one place. |
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✓ 3,500 custom reports and 10 million events per custom reporting query. |
✓ 3,500 custom reports and 100 million events per custom reporting query. |
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Sensitive Data Secure and store Sensitive Data like government ID, demographic data, and limited financial data inside your HubSpot account. All Sensitive Data functionality is subject to the terms in the “Sensitive Data” section and HubSpot's Sensitive Data terms. |
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✓
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Data warehouse integrations Connect HubSpot to your data warehouse and seamlessly share data across your business. |
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Call recording and transcription Gain real-time insight into calls with automatic recording and transcription to help you coach your team and gain visibility into your customer conversations. |
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✓ 1,500 hours of transcription per account per month. |
✓ 1,500 hours of transcription per account per month. |
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Customer journey analytics Visualize the impact of each touchpoint a contact has with your business to determine what works best for attracting customers. Identify conversion rates and time between touchpoints by analyzing a variety of data. |
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✓ Each report can include up to 15 stages (with 1-5 events per stage, up to a max of 15 unique events) and is limited to 60 months of data or 30 million events (whichever comes first). |
✓ Each report can include up to 15 stages (with 1-5 events per stage, up to a max of 15 unique events) and is limited to 60 months of data or 30 million events (whichever comes first). |
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AI transcript enrichment (Beta) Automatically enrich company and contact records with firmographic and demographic insights captured from call transcripts by AI. |
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✓
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✓
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Salesforce custom object sync Map Salesforce custom objects to HubSpot custom objects, and sync data one way from Salesforce into HubSpot. |
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✓
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✓
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Multi-account management (Beta) Connect and manage your organization's HubSpot accounts in one place, with the ability to copy assets, mirror customer data across accounts, and more. Built for multi-organizational businesses with distinct data models or strict data separation needs who want to collaborate across HubSpot accounts. |
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✓ |
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Standard sandbox account Test various changes and functionalities in a safe environment before they go live — without impacting your main account. |
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✓ One standard sandbox. Import up to 750K total records across all applicable object types that can be stored per account in paid accounts. In workflows, enroll up to 100K records per day per sandbox. |
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HubSpot Starter
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HubSpot Professional
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HubSpot Enterprise
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Email marketing Send bulk emails that are tested and optimized for different devices and inboxes. Create better emails with a drag-and-drop editor and personalization tokens. |
✓ Email sends require HubSpot Credits or capacity pack. Learn more. |
✓
Email sends require HubSpot Credits or capacity pack. Learn more. |
✓
Email sends require HubSpot Credits or capacity pack. Learn more. |
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Ad retargeting Show ads to users who have visited your website. Retarget ads on Facebook, Google, or LinkedIn. |
✓ Includes all available ad types, website retargeting, and up to 2 contact or company list-based audiences synced daily. Requires native accounts and ad purchases through each individual ad network. |
✓ Includes all available ad types, website retargeting, and up to 15 contact or company list-based audiences synced daily. Requires native accounts and ad purchases through each individual ad network. |
✓ Includes all available ad types, website retargeting, and up to 15 contact or company list-based audiences synced daily. Requires native accounts and ad purchases through each individual ad network. |
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Subdomain and country code top-level domain availability Connect your HubSpot account to a subdomain and/or country code top-level domain of a single brand's URL to send email and host other content you create inside your account. |
✓ 1 subdomain and 1 country code top-level domain on 1 root domain. |
✓ 1 subdomain and 1 country code top-level domain on 1 root domain. |
✓ 1 subdomain and 1 country code top-level domain on 3 root domains. |
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Lookalike segments (Beta) Use AI to generate brand new segments of ideal customers by analyzing your existing segments to identify other contacts who share similar attributes and actions. |
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✓
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✓
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Code alerts Scan website pages, landing pages, blog listing pages, modules, and templates for common performance errors that result in slow-loading pages. |
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✓
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✓
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Omni-channel automation Use intuitive visual workflows and bot builders to create robust, automated campaigns across email, social media, ads, your website, and chat. Leverage HubSpot integrations to create campaigns across many other channels. Automate your sales process and cut time-consuming operational tasks. |
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2,000 workflows for 300 teams, with the ability to leverage behavioral events, lead scoring, and trigger sequences. Also includes workflow health monitoring. Some workflow actions require HubSpot Credits or bundle. Learn more.
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2,000 workflows for 300 teams, with the ability to leverage behavioral events, lead scoring, and trigger sequences. Also includes workflow health monitoring. Some workflow actions require HubSpot Credits or bundle. Learn more.
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Filtered analytics view Report on the success of your content based on what’s most meaningful to your business. Filter your analytics by domain, country, or any URL path on your site. |
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✓ 50 filtered analytics views. |
✓ 50 filtered analytics views. |
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Campaigns Group specific pieces of content into a campaign and understand how each marketing email, paid ad, and more is helping you reach your goals. |
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✓ 10,000 campaigns per account. |
✓ 10,000 campaigns per account. |
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Multi-touch revenue attribution Assign credit to marketing tactics and teams with built-in attribution modeling based on impact on revenue. Measure success across seven different multi-touch attribution models. |
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✓
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✓
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Email send frequency cap Use a cap to set the maximum number of emails contacts should receive in a specific time frame to avoid over-emailing them. |
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✓
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✓ |
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Email send time optimization (Beta) Send emails at the optimal time for each recipient, maximizing email engagement based on past interactions. |
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✓
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✓
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Serverless functions
Host custom serverless function code within HubSpot to power custom-coded web apps and widgets like a calculator, an event system, a learning management system (LMS), etc. |
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✓
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✓
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Marketing email single send API
Incorporate externally-hosted data into your HubSpot marketing emails. Automatically associate emails with existing HubSpot contact records, create new contact records for new email recipients, and trigger email sends from external events. |
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✓
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✓
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Event visualizer Capture important behaviors from your website or app, and track purchasing patterns and intent signals unique to your business — all without a developer. Use these events for behavioral segmentation and targeting, automation, and reporting. |
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✓
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✓
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| HubSpot Starter | HubSpot Professional | HubSpot Enterprise | |
|---|---|---|---|
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Calling Place outbound calls from your HubSpot account, and receive inbound calls in your browser or forward them to a personal device. Calls can be recorded and auto-logged in your HubSpot database. To receive calls, you must use a HubSpot-provided phone number. |
✓ 500 minutes of calling per account per month. Not supported in all countries. Increase capacity with HubSpot Credits. |
✓ 3,000 minutes of calling per account per month. Increase capacity with HubSpot Credits. |
✓ 12,000 minutes of calling per account per month. Increase capacity with HubSpot Credits. |
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Sequences Automate outreach, follow-up, and time-consuming tasks. Create flows of timed personalized emails, A/B test different messaging, remind yourself of important follow-up tasks, and more. |
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✓ 5,000 sequences per account, and up to 1,000 email sends/user/day. LinkedIn actions require a Sales Navigator subscription. Includes the ability to trigger sequences via workflows. |
✓ 5,000 sequences per account, and up to 1,000 email sends/user/day. LinkedIn actions require a Sales Navigator subscription. Includes the ability to trigger sequences via workflows. |
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Playbooks Build a library of resources and guides for your sales team to follow. Automatically surface recommended content to your team, right when they need it. |
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✓ Create up to 5,000 playbooks. Embed properties or capture notes in playbooks. |
✓ Create up to 5,000 playbooks. Embed properties or capture notes in playbooks. |
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Lead form routing
Use forms to qualify leads and book meetings in real time. |
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✓
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✓
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Deal journeys Visualize the impact of different touch points to determine what works best for progressing deals through your pipeline. Understand conversion rates, stage skipping, and how long deals are taking to go from one stage to the next. |
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✓ Each report can include up to 10 stages and 10 unique steps, and is limited to 36 months of data or 20 million events (whichever comes first.) |
✓ Each report can include up to 10 stages and 10 unique steps, and is limited to 36 months of data or 20 million events (whichever comes first.) |
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E-signature
Sign documents online with e-sign — your secure electronic signature. |
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✓ E-signature requires HubSpot Credits. |
✓ E-signature requires HubSpot Credits. |
| HubSpot Starter | HubSpot Professional | HubSpot Enterprise | |
|---|---|---|---|
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Support automation Automate support processes with ticket-based emails and actions. |
✓ 2 unique ticket emails per account. |
✓ 200 unique ticket emails and 2,000 fully customizable workflows per account. |
✓ 200 unique ticket emails and 2,000 fully customizable workflows per account. Includes workflow health monitoring and the ability to trigger sequences. |
Custom views in shared inboxCreate custom views in the shared inbox based on various ticket and conversation properties, helping your team members stay focused and get their work done more efficiently. |
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✓ 600 custom views per account. |
✓ 600 custom views per account. |
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Knowledge base Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves. To reach a global audience, create language variations of articles in over 20 supported languages. |
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✓ 100 knowledge bases per account with up to 10,000 total articles. |
✓ 100 knowledge bases per account with up to 10,000 total articles. |
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Capacity limits for live chat As an admin, set capacity limits for all your live chat agents so no chats are automatically assigned to agents when they're over their capacity limit. |
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✓
Up to 99 active chats.
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✓
Up to 99 active chats.
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Conditional SLAs As an admin, create a set of conditional service-level agreements (SLAs) that applies to new tickets from help desk-connected channels. Conditions can be based on ticket properties and/or properties of other objects associated with tickets, allowing you to customize how SLAs are applied for VIP, regional, and high-urgency customers. |
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✓
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✓
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HubSpot Phone Number Limit Increase
€25 per month
Increase your phone number limit by 5 numbers. Purchase multiple limit increase packs for more volume. |
Available as a limit increase to Professional and Enterprise |
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Standard Sandbox Limit Increase
€740 per month
Add one additional standard sandbox account in HubSpot to expand your testing capabilities. Purchase multiple limit increase packs to add even more standard sandbox accounts. |
Available as a limit increase to Enterprise |
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Available as a limit increase to Starter and Professional |
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HubSpot Scaled Records Limit Increase
€100 per month
Increase records across all objects in HubSpot by 1,000,000. Purchase multiple limit increase packs for more volume. Maximum capacity of 50 million records per account. |
Available as a limit increase to Enterprise |
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Domains Limit Increase €100 per month Host content and create traffic analytics reports on one additional root domain. Purchase multiple limit increase packs to add even more root domains. |
Available as a limit increase to Enterprise
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For limits not listed here, refer to the HubSpot Product and Services Catalog.
HubSpot’s API Limits
250,000 API calls per day for all Free and Starter products in the HubSpot Limited Release Pricing program
1,000,000 API calls per day for all Professional and Enterprise products in the HubSpot Limited Release Pricing program
Other Technical Limits
100,000 HubDB rows per account in the HubSpot Limited Release Pricing program