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Breeze Customer Agent

Your 24/7 AI Concierge

Support every stage of your customer journey with one AI agent that works across marketing, sales, and service.

You lead. One AI agent handles the rest.

Breeze customer agent covers your entire front office, switching seamlessly between sales, marketing, and support to match each moment and drive results. It's fast, accurate, and on-brand.

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You lead. One AI agent handles the rest.

Breeze customer agent covers your entire front office, switching seamlessly between sales, marketing, and support to match each moment and drive results. It's fast, accurate, and on-brand.

Thousands of businesses trust Breeze to power customer conversations that convert.

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Turn it on. See real results with HubSpot’s AI customer agent.

  • 65%+

    of conversations resolved automatically (top teams hit 90%)

  • 39%

    faster ticket resolution vs. teams not using customer agent

  • 10%

    higher close rate for teams using customer agent

AI meets revenue, retention, & scale.

It’s how modern teams qualify prospects, convert faster, support smarter, and grow without added headcount.

Produkt = Marketing Hub
Drive engagement with marketing content.

Answer visitor questions, promote events, and guide people to the right content.

Produkt = Sales Hub
Convert sales opportunities faster.

Explain pricing, surface product details, qualify prospects, and book meetings to help buyers make faster decisions.

Produkt = Service Hub
Provide remarkable service, 24/7.

Resolve common issues across chat, email, voice, and social, assist with simple actions, and escalate when human support is needed.

See how customer agent works.

Set up in minutes. Get powerful results.
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  • Instant, 24/7 support

    Respond instantly at any hour with fast, accurate answers pulled from your complete customer history that cut your team’s backlog and boost CSAT.

  • Trusted, cited answers

    Provide accurate responses using only your approved content, citing sources each time to boost customer confidence.

  • Set up in minutes

    Convert existing knowledge base docs into helpful answers that power instant support — no coding needed.

  • Smart handoff

    Automatically qualify prospects, book meetings, or transfer to a rep when human support is needed, ensuring customers get help on complex issues.

  • Works on every channel

    Deliver consistent support across chat, WhatsApp, Facebook, email, and voice 24/7, helping customers wherever they reach out.

  • Monitor results and improve

    Track resolution rates, sentiment, leads qualified, and meetings booked across all agents to spot knowledge gaps and continuously boost satisfaction.

How real teams are using Breeze, in their own words.

Hear from marketing, sales, and service leaders using AI to work smarter.

“We have lowered the number of tickets handled by customer support by 77% while simultaneously improving the conversion rate through 24-hour support. Breeze customer agent is a key tool for generating revenue and increasing customer satisfaction.”

PIETRO RIPANTI

Chief Marketing Officer

Nutribees

“It helps us convert faster. The faster we can provide accurate information, the more likely they are to become customers.”

CHRIS PATULLO

Founder & CEO

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“The agent makes people feel welcome by responding right away, and even when it can't, customers are greeted with a friendly 'hello' and feel heard. Often the agent solves the problem on the spot.”

MAX BOLTEN

Head of Marketing

Stübben

How to get started with Breeze.

Guide

Choosing the Right AI Customer Agent for Your GTM Teams

Compare Breeze to other solutions and see what matters most when selecting an AI agent for your teams.

Read the guide
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Breeze Customer Agent ROI Calculator

Estimate how much time, cost, and capacity you can save with Breeze customer agent.

Try the calculator
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How to Set Up Breeze Customer Agent in HubSpot

See how to train, deploy, and optimize your AI agent — all in just a few clicks.

Watch the video
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AI you can trust

HubSpot’s AI features are powered by leading large language models. With trust and safety built in, you can use Breeze with confidence.

Frequently asked questions

Breeze is HubSpot's AI that powers the entire customer platform.

It includes Breeze Studio (Beta), your centralized workspace for managing and tailoring all your AI agents, Breeze Assistant to get tailored and task-specific expertise, Breeze Agents to automate work, and a collection of additional features throughout HubSpot's products. This makes Breeze a complete AI solution for customer-facing teams.

Breeze customer agent is available in all HubSpot-supported languages. 

Breeze customer agent uses AI to handle customer inquiries in real-time, provide instant responses, and intelligently route complex issues to human agents when needed. It can handle multiple conversations at once — all while staying accurate, on-brand, and lightning fast.

Breeze customer agent is included in Professional and Enterprise subscriptions and runs on HubSpot Credits. Some subscriptions include monthly credits; more can be purchased as needed. Visit our pricing page for full details.

Traditional chatbots follow scripts. Breeze uses AI to understand context, respond naturally, and improve over time. It can handle nuanced questions, know when to escalate, and deliver fast, human-like support — without feeling robotic.

Yes! Customer agent is highly customizable. 

You can feed unstructured data like PDFs, meeting transcripts, and company documents so customer agent provides accurate, contextual responses based on your business information. You can also tailor how customer agent interacts with customers and convert existing context into helpful answers — all without any coding required.

Additionally, Breeze marketplace offers a library of HubSpot-built agents and custom assistants that you can discover and install to expand your AI capabilities.

Join thousands of businesses transforming with Breeze customer agent.

Ready to add a powerful AI team member that works across marketing, sales, and service 24/7? Get started today, included in all Pro+ subscriptions.

Get a demo
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