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AI Beta

Enable Your Customers at Scale With Knowledge Base Agent

Transform support conversations into powerful self-service knowledge.
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Make every support win lasting knowledge.

With knowledge base agent, every solved ticket becomes a self-service solution. While the customer agent handles real-time support, the knowledge base agent automatically transforms successful interactions into comprehensive help articles, creating a knowledge base that grows smarter with every conversation.

Turn your best support answers into knowledge base articles.

Automatically convert successful support interactions into self-service resources that help customers find answers faster.

Transform support expertise into self-service content at unprecedented speed. Knowledge base agent leverages knowledge base gaps identified by customer agent and analyzes ticket data to automatically create comprehensive drafts. Your team can then review the draft before publishing a robust knowledge base that scales with your business.

Knowledge base agent showing content suggestions

Scale support with customer and knowledge base agents.

Maximize your support team's efficiency by combining both AI-powered customer service agents.

Combine the strengths of both agents to transform customer support. The knowledge base agent helps improve the customer agent's responses by drafting new support content where it's needed. This dynamic duo ensures your knowledge base continuously evolves based on actual customer needs.

Knowledge base agent showing ability to draft and edit articles

Get started with knowledge base agent.

Knowledge base

How to Create a Knowledge Base Agent

Learn how to make an agent that creates knowledge base articles for you.
Agent builder

Agent Builder (Beta)

Get agents built for your team’s needs, without any code — all in HubSpot. 
Customer stories

Customer Success Stories

Hear from real customers across multiple industries who are getting value from Agent Hub.
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AI you can trust.

HubSpot’s AI features are powered by leading large language models. With trust and safety built in, you can use HubSpot with confidence.

Frequently Asked Questions