Living up to the tenets of HEART, transparency is very important to us. Therefore, we want to be transparent with our partners about the consequences of violating the code of conduct. We want to be very clear that, in some cases, violating the code can be grounds for termination from the program. Obviously, we hope that never happens. But we take violations seriously at HubSpot and will investigate each one thoroughly.
How are violations reported and investigated?
Partner Operations will, from time to time, have issues raised to us by customers, other partners, or HubSpotters. When this occurs, we open a partner escalation ticket to investigate the issue.
If you, as a partner, have a violation to report, you should reach out to your CAM and CC for guidance on how to approach the situation. If needed, they can raise an escalation ticket on your behalf and the Partner Operations team will conduct an investigation based on the nature of the report. If you do not wish to involve your CAM/CC you can contact firstname.lastname@example.org directly.
We commit to thoroughly investigating issues and consider all sources of relevant information, including partner input when possible. We will communicate to you the result and details of the investigation where appropriate. Please understand we may not always be at liberty to provide all details of an investigation.
What are the consequences of violating the code?
Violations to the code of conduct will be recorded in a partner’s history, and a history of repeat issues could result in termination from the program. Depending on the severity of the violation, consequences might include:
- A warning notice (delivered by email)
- Loss of revenue share
- Removal of or a drop in tier level
- Inability to participate in special opportunities or events
- Suspension from the program
- Termination from the program
Partners will be notified in writing via email if they receive a warning. We will only contact the primary contact for your account.