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HubSpot Customer Reviews

We're a customer-first company, so we take their word above all others. We're grateful to our customers whose votes have garnered awards for the HubSpot platform on Gartner Peer Insights, G2, TrustRadius & more.

Gartner_CustomersChoice_2023
HubSpot

Customer’s Choice for CRM Lead Management on Gartner Peer Insights

HubSpot CRM

Voted Best CRM Lead Management Software in 2023 by HubSpot customers.

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Global Software_G2 Best of
HubSpot

#1 Best Global Software Company on G2

All Hubs

Voted #1 in G2's 2023 Best Global Software Company by HubSpot customers.

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TrustRadius Top Rated 2022
HubSpot

Ranked #3 in Marketing Automation Software category on TrustRadius

Marketing Hub

Voted #3 in 2022 Top Rated for Marketing Automation Products by HubSpot customers.

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HubSpot CRM

750,000+ customers use the HubSpot CRM weekly to power their campaigns and communications, providing the context they need to seamlessly organize, track, and nurture relationships with their leads and customers.

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HubSpot

High Performer for AI Sales Assistant Enterprise on G2

AI Sales Assistant

#5 for High Performer Enterprise for AI Sales Assistant, as reviewed by HubSpot customers.

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Leader_G2_Fall_2023
HubSpot

Top Leader in CRM category on G2

HubSpot CRM

#2 for Small Business
#2 for Mid-Market
#3 for Enterprise

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HubSpot

Ranked #3 in Best Feature set for CRM category on TrustRadius

HubSpot CRM

#3 in Best Feature set 2023 for CRM Software category, as reviewed by HubSpot customers.

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If you are contemplating HubSpot as your CRM, stop thinking about it and do it. We were a Salesforce-heavy organization and recently made the switch to HubSpot’s Sales Hub Enterprise. It’s an out-of-the-box solution that’s easy to use and intuitive, while also offering powerful automation tools and robust reporting. With HubSpot, we can see the complete lifecycle of a customer from lead to close, and our teams can own the customizations needed to get their job done. We have had 100% user adoption and couldn’t be happier.

Marketing Hub

Tens of thousands of customers are using HubSpot Marketing Hub to connect the dots between all their marketing efforts and design a seamless customer experience.

Marketing Products_G2 Best of
HubSpot

Ranked #1 in for Best Marketing Products category on G2

Marketing Hub

Voted #1 for Best of Marketing and Digital Advertising products by HubSpot customers.

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HubSpot

Voted #1 Best Results for Enterprise customers on G2

Marketing Hub

Voted #1 Best Results for Marketing Analytics, Marketing Automation, Attribution, Social Media Advertising, Account-Based Web and Content Experience & Landing Page Builders by HubSpot customers

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TrustRadius Top Rated 2022
HubSpot

#3 in Marketing Automation on TrustRadius

Marketing Hub

Voted #3 in Marketing Automation by HubSpot customers

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Where We Rank Among Competitors on G2

We're in the Gartner Magic Quadrant!

magicquadrant
We chose HubSpot as our marketing automation system because our team was scaling quickly, and it's intuitive and easy to integrate HubSpot with our data and marketing tech stack. Using HubSpot with Netlify to run our web infrastructure is a highly performant and powerful combination.

Sales Hub

The HubSpot Sales Hub is empowering sales team with the information and tools they need to help prospects when, where, and how they need it -- so they spend less time on manual work, and more time selling.

TrustRadius Most Loved 2023
HubSpot

Named a Most Loved product on TrustRadius

Sales Hub

Voted Most Loved by HubSpot customers.

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Sales Products G2 Badge
HubSpot

#1 in Sales Products on G2

Sales Hub

Voted #1 on G2's 2023 Best Software Sales Products by HubSpot customers.

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TrustRadius 2023 (1)
HubSpot

#1 in Sales Email Tracking category in TrustRadius

Sales Hub

#1 for Best Relationship
#1 for Best Value for Price
#1 for Best Feature Set

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As the global leader in online social fundraising, GoFundMe Charity helps nonprofits raise funds for important causes. Sales Hub Enterprise has allowed our team to reduce the volume of manual work in their roles, automate the onboarding experience for our new platform users, and dedicate more time to understanding the needs of the nonprofits we serve. The reporting tools are powerful, and help us make informed decisions to increasingly provide value to our nonprofits.

Service Hub

Service Hub helps you build a better customer experience, create self-service solutions, and grow through customer success. With Service Hub, agents stay organized, have happier customers, and can easily report on customers needs.

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HubSpot

#1 in Customer Success on G2

Service Hub

#1 for Small Business
#1 for Mid Market
#2 for Enterprise

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Service Products_G2 Best of
HubSpot

#4 in Customer Service Products on G2

Service Hub

Voted #4 on G2's 2023 Best Customer Service Products by HubSpot customers.

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Service Hub Is the Leader in Customer Service

servicehub
  • 1518658080088
    The move [to Service Hub] gives us the visibility we were missing and helps us distribute the work more efficiently among teams...we created [a new approach] to take the pressure off our support team. HubSpot gave us the flexibility to make these kinds of changes on the fly and navigate everything smoothly.
  • Doug Dotts
    A clear view of what tickets are a priority, so we can handle the big issues first while sprinkling in some smaller issues, has had a direct impact on our team’s results. In the tracking in Service Hub, we’ve seen a rise and normalization of customer engagement scores and a steady decrease over time in ticket volume. Overall we’re just operating at a higher level.
  • MMLJ-1
    Whenever somebody calls in, our tech support creates a ticket so we can track issues. If we see a lot of people having the same problem, that would be a red flag to us, and maybe we need to make an article about that.
  • Christie Pearson
    How do we do self-service and not lose that piece we are known for, personalized service? Our hypothesis is that creating self-service options gives us more time to be out riding with customers and building programs that will benefit them and make their experience great.

Over 100,000
customers in 120+ countries use HubSpot to grow better.