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Turn Customers Into Promoters and Service Into Growth

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

Connect with customers on their terms, and grow through their success.

Get started with Service Hub to build a modern customer support system.

Conversations

Manage 1-to-1 customer communications at scale through a universal, collaborative, inbox that aggregates customer emails, chats, and more — and is accessible to your entire team.

Tickets

Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location.

Feedback

Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build a better customer experience.

Automation & Routing

Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

Knowledge Base

Turn your customers’ most frequently asked support questions and tickets into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.

Team Email

Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard.

Live Chat

Engage in contextual, personalized customer service conversations with your customers in real time on your website.

Conversational Bots

Use bots to improve live chat efficiencies and scale 1-to-1 communications by routing customers to relevant help documentation, the appropriate chat agent, and more.

Reporting

Measure the impact of your customer service efforts with built-in reporting tools that track knowledge base usage data, ticket volume and response time, customer feedback, and more.

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For more detailed information on product packaging and the limits that apply, please see our Product and Services Catalog here.

Build a Modern Customer Service System With HubSpot

Service Hub gives you modern customer service tools to adapt to today’s empowered customers. Now you can understand their needs, improve their experience, and ultimately exceed their expectations. Here’s how you’ll turn customers into promoters …

  • Respond Faster (and Better)
  • Improve Your Team’s Productivity
  • Help Customers Help Themselves
  • Turn Customers Into Promoters

Respond Faster (and Better)

Improve Your Team’s Productivity

Spend more time helping customers succeed, and less time on menial tasks.

Create team-wide email aliases that automatically turn incoming emails into tickets or get routed to your conversations dashboard. Then use customizable email templates and canned responses to reply to your customers’ most common support questions in half the time.

Add routing and automation to tickets to create a help desk: When a customer fills out a form or sends a chat, HubSpot will automatically create a ticket based on information in the message, and route it to the right person on your team for help.

To scale your live chat support system without adding to your team, layer in conversational bots to create efficiencies by routing customers to relevant help documentation or the most appropriate chat agent.

Help Customers Help Themselves

Today, customers expect companies to anticipate their needs. In fact, 90% of people expect companies to have a self-service online customer help section (Microsoft State of Global Customer Service Report, 2016).

Using the tools in HubSpot, turn your customers’ most frequently asked support questions and tickets into an optimized knowledge base of help articles and documentation.

When your customers inevitably turn to Google for help with their support questions, your knowledge base articles will automatically be indexed in search so customers can quickly find what they’re looking for. And your service team will have a handy reference to help customers, too.

You’ll reduce the number of customer service inquiries, save time spent hunting down answers, and your customers will get answers more quickly. Win-win-win!

Turn Customers Into Promoters

Be proactive about collecting feedback so you can truly understand your customers’ needs and take action.

Use HubSpot’s feedback tools to deploy surveys that capture qualitative and quantitative feedback and give you a read on customer happiness. Then get suggestions to help you increase response rates and build a baseline of data over time. Kick off automated customer marketing emails or internal notifications to your team when a customer provides feedback.

Measure the impact of your customer service efforts with HubSpot’s built-in reporting tools. See usage data and customer feedback on your knowledge base articles so you can improve your help documentation over time. Keep an eye on your ticket volume and response rates so you can allocate resources accordingly, and provide a better customer experience.

Adopt a customer-first mentality by using customer service insights to shape product development, inspire marketing campaigns, and inform sales processes. Then watch your business grow as you not only retain more customers; but also attract new ones through your promoters.

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Service Hub is exactly what we’ve been looking for. When you add value for customers, you simultaneously grow your own business. Your customer succeeds, and so do you.