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Service Hub™

Customer Service Software

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  • Customer service software that helps you conduct seamless onboarding, enable flexible customer support, and deepen customer relationships. Service Hub delivers efficient and end-to-end service that delights customers at scale.

  • Free and premium plans that grow with you. Editions starting at:
    - $0/month (Free)
    - $45/month (Starter)
    - $360/month (Professional)
    - $1,200/month (Enterprise)

  • Includes conversational tools, help desk automation, knowledge base functionality, customer feedback surveys, reporting, and more — all powered by a CRM to give your business one unified view of each customer interaction.

Trusted By

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  1. Your customers expect more.

    Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.

    Service Hub brings all your customer service data and channels together on one CRM platform, so you can efficiently onboard, support, retain, and grow your customer base. The result? More delighted customers at every stage of their journey. 

The Tools You Need to Delight Customers at Scale

  • Enable Flexible Support
  • Conduct Seamless Onboarding
  • Deepen Customer Relationships

Enable Flexible Support

Expand your support team’s capacity through automation and self-service.

JTBD 2_Scale your Support

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JTBD 2_Scale your Support
Popular Features:
Help Desk & Ticketing
Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.
Knowledge Base
Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.
Live Chat
Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.
HubSpot CRM Platform
Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.
Reporting Dashboards
Surface actionable data to improve customer service. Highlight top service requests with data-backed reports and assess team performance over time with enhanced dashboard capabilities.
Automated Customer Service
Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower agents to craft personalized experiences that scale.

Conduct Seamless Onboarding

Improve collaboration by uniting your teams and channels.

JTBD 1_Unify your Teams and Channels (Option 1)

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JTBD 1_Unify your Teams and Channels (Option 1)
Popular Features:
1:1 Video Messaging
Use video to build stronger relationships from the beginning. Create personalized help videos for individual customers right inside HubSpot, and easily add them to emails or tickets.
Shared Inbox
Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.
Team Management
Keep your team organized and efficient by ensuring every user has access to the right assets. Quickly view and manage agent permissions, status, and availability across your team.

Deepen Customer Relationships

Identify opportunities to enhance the customer experience.

JTBD 3_Power Proactive Service

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JTBD 3_Power Proactive Service
Popular Features:
Conversation Intelligence
Automatically capture details from every call so you can uncover the “why” behind team performance. Then unlock coaching opportunities with AI-powered insights.
Customer Feedback Surveys
Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.
Forecasting
Make better decisions with comprehensive forecasts. Create a pipeline to monitor renewals and upgrades, and give managers better visibility into projected performance.

Have questions? Give us a call and we'll walk you through it.

+1 888-893-7922

Service Software That Grows With You

Start with free tools and upgrade as you grow, or hit the ground running with one of our premium editions.

  • Free

    100% free.
    No credit card required.

    • Contact management
    • Ticketing
    • Live chat
    • Team email
    • Tickets closed reports
    • Reporting dashboard
    • Shared inbox
  • Starter

    Starting at $45/month

    • Everything in Free
    • Conversation routing
    • Simple ticket automation
    • Multiple ticket pipelines
    • Multiple currencies
    • Calling SDK
  • Professional

    Starting at $360/month

    • Everything in Starter
    • Help desk automation
    • Knowledge base
    • Logged-in visitor identification
    • Customer feedback surveys
    • 1:1 video messaging
  • Enterprise

    Starting at $1,200/month

    • Everything in Professional
    • Goals
    • Playbooks
    • Single sign-on
    • User roles
    • Team management
    • Conversation intelligence

Service Hub Is the Leader in Customer Service

SoftwareReviews recognized Service Hub as a leader and gold medalist in its 2021 Customer Service Management Report, based on the input from HubSpot users.

SoftwareReviews - Data Quadrant

Consistently praised by HubSpot users on review sites like G2.com and SoftwareReviews.com

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”The customer experience is everything.”

Don’t just take our word for it. Here’s what some of our customers have to say about how Service Hub helps them deliver delightful customer experiences at scale.

  • Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness

    “The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.”

    - Christie Pearson, CRM Administrator, Santa Cruz Bicycles

    Read the full case study ⟶

  • Stella Builds Stronger Customer Relationships Using Service Hub

    “I couldn't even imagine the situation without HubSpot anymore, especially for our service team, where they have ticketing … Our customer service reps can see all the information about the customer, so they’re not asking questions that have already been answered. As a result of that, we've been able to build stronger relationships with our customers.”

    - Aarne Töllinen, CCO and CMO, Stella

    Read the full case study ⟶

  • Unific Uses Service Hub to Improve Support NPS by 50% and Reduce Ticket Volume by 66%

    “There is now a shared visibility where everyone can see what’s going on. The product team goes into the feedback tool and reads NPS responses, for instance. We’re constantly sharing new metrics with leadership and everyone has a better view of the customer.”

    - Doug Dotts, Data Product Manager, Unific

    Read the full case study ⟶

Start growing your business through happier, more successful customers.

Frequently Asked Questions

  • Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers, collect, organize, and respond to customer support requests, and ensure the growth and satisfaction of your customers. 

    While most customer service software solutions solve for a specific use case, Service Hub is unique in its end-to-end capabilities. With features suited for onboarding, support, and cross-selling and upselling, Service Hub lets you power your customer journey all in one place.

  • You bet! You’ll find more than 875 custom integrations in our App Marketplace. From JIRA to SurveyMonkey to Facebook Messenger, it’s easy to connect HubSpot to your service team’s favorite tools in just a few clicks — so you can spend less time toggling between different tools and more time getting a complete view of your customers.

  • Yes. With automation and contextual guidance built right in, you can start scaling your support operations in minutes — not months. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.

  • Of course! We’ll help you get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup. Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents.

  • HubSpot’s award-winning customer support team is here to help with all your technical questions. Have a problem setting up your team? Can’t figure out how to create a sequence? No problem. Service Hub Starter customers have access to chat and email support, and customers using our Professional or Enterprise editions also have access to 24/7 phone support. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 5,000 partners for additional support.

     

  • They sure are! HubSpot’s free CRM and customer service tools are not a free trial, so there is no credit card required to start using them. And as your business grows, our software grows with you. You can easily upgrade to any of our premium editions across HubSpot’s CRM platform. Learn more about HubSpot’s free CRM and customer service tools.

  • While Service Hub stands out for the power and ease-of-use of its support and help desk features, Service Hub is also popular for its end-to-end capabilities. With features to enable seamless onboarding, upselling, and cross-selling, Service Hub lets you have contextualized and personalized interactions with customers at any point in their journey. Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, and CMS Hub, so your entire front office team can unite around a complete view of the customer. Last but not least, you can easily sync Service Hub with more than 875 custom integrations—from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

     

  • Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace.

  • Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub are each part of HubSpot’s complete CRM platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit, to closed deal, to loyal customer.

  • Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

    Service Hub helps you to seamlessly onboard customers, enable flexible support, and identify opportunities for growth so customers are delighted throughout their journey. And when all your front-office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

  • You can get started with Service Hub for free. If you’re looking for more advanced features to help automate and scale your support operations, HubSpot also offers premium Service Hub features with its Starter, Professional, and Enterprise editions.

     

  • The process can take minutes, not months. The in-app onboarding process has automation and contextual guidance built right in, and with our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.