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How HubSpot Is Responding to COVID-19 and Its Economic Impact

A resource for all the changes we're making to support you
during this challenging time.

Our philosophy as a business is to approach this situation with empathy and urgency. HubSpot’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates.

Below, you’ll see details of the support measures we’ve introduced so far, along with a set of resources that we hope will help you to adapt to these times.

We know that everybody’s circumstances are different, and if you have suggestions for how we can better support you, please let us know by emailing halligan@hubspot.com. Our executive team will read every message we get. We promise to listen to your concerns, learn from your feedback, and continually look for ways for all of us to navigate this situation with empathy.

How We're Helping

Supporting Our Customers, Prospects, and Partners

Reduced Prices for Prospects and Customers

To support small businesses through this difficult situation, we’ve reduced the first-year cost of our Starter Growth Suite from $112.50 USD/month to $50 USD/month. This offer will be available for purchase until further notice. All existing and new Starter Growth Suite customers can access the software bundle at the reduced price for 12 months from the time of purchase. We have also paused a planned increase to the list price of net new Sales Hub Professional seats.

Increased Limits for Customers

Communication is key during this time of constant change. To help businesses keep in regular contact with their customers and communities, we suspended marketing email send limits for Marketing Hub Professional and Enterprise customers and increased limits on calling to 2,000 minutes/month for Starter and Professional customers of Sales Hub and Service Hub. This offer expired on September 1, 2020. On that date, our standard email and calling limits were re-introduced.

Free Tools for All Users

Businesses of all types and sizes are finding themselves in the position of having to move large portions of their operation online. To help businesses adapt quickly, we made our paid embeddable meetings functionality, quotes, e-signature, and 1:1 video creation tools available for free. Free access to e-signature and 1:1 video creation ended on September 1, 2020, and our embeddable meetings feature and quotes tools continue to be free for all users. New users can learn more about the tools available in HubSpot’s free CRM here.

Commission Advances for Solutions Partners

To help ease some of the financial pressure facing HubSpot’s solutions partners, we offered a six-month advance on commissions from HubSpot to all Platinum, Diamond, and Elite Solutions Partners. We’ve also expedited Q1 commissions for all solutions partners.

Supporting Our Employees and Candidates

Fully Remote Workforce

All HubSpot employees globally are now required to work from home, and we're using our internal communications tools, including the HubSpot Wiki, Zoom, Slack, Loom, and email, to keep staff updated on the latest developments. HubSpot has a strong remote work culture with over 500 employees working fully remotely, and that, along with the fact that the vast majority of our customer interactions take place virtually, has helped us to quickly adapt to the impacts of the outbreak. This has allowed us to continue to deliver undisrupted 24/7 support to our customers and to remain fully focused on their most urgent needs.

Flexible Recruitment Processes

We are continuing to hire for open positions globally and have adopted a fully virtual recruitment process. All candidate interviews will take place via phone or Zoom for the foreseeable future. Given the impact COVID-19 is having on global travel and immigration laws, HubSpot has suspended immigration sponsorship and cross-border relocation in some of our regions. We are closely monitoring local developments and will continue to revisit this suspension in impacted regions. We will update this page as the situation evolves.

Remote Onboarding

We have made the onboarding process fully virtual to ensure that new hires are set up for success in their roles, despite the challenging environment. All training sessions, HubSpotter panels, and social activities are now taking place remotely. In addition, HubSpot’s summer 2020 class of interns and co-ops across Product & Engineering, Marketing, Sales, and People Operations will be fully remote.

Suspended Employee Travel

All company-related travel has been suspended. Employees with pre-planned business trips have received or are receiving assistance to cancel their travel. We are also asking all employees who travel by airplane or cruise ship to self-quarantine for 14 days upon their return.

Supporting Our Communities

New Content Series: Adapt 2020

To help businesses adjust to the new environment, we have launched an educational content series, Adapt 2020. Every week as part of the series, we are hosting live webinars, publishing new data on marketing and sales trends, and sharing educational resources on a range of relevant topics.

Marketing and Sales Benchmark Data

We are witnessing rapid shifts in behavior across multiple sectors. Every week, we are sharing new aggregated and anonymized data from our global customer base to highlight trends in marketing, sales, and service and help businesses adapt. You can view the latest data set here.

HubSpot Community

Customers seeking to connect with like-minded professionals from around the world can do so right now on the HubSpot Community page and over on Facebook in our Marketer to Marketer group.

Supporting Healthcare Workers

The pandemic has business implications but most importantly, it's a health issue. To help address some of the most urgent health care needs, we've made a donation on behalf of our global partner community to the COVID-19 Solidarity Response Fund for WHO.

Frequently Asked Questions

  • If you’re a customer, you can contact HubSpot on any of these channels:

    • The Help widget inside your HubSpot portal
    • Phone: 1-888-HubSpot, extension 3
    • Twitter: @HubSpotSupport
    • Live chat
    • Email

    If you’re a free user, you can search the HubSpot Knowledge Base or visit the HubSpot Community page for support.

    Customers and partners can also reach out to their point of contact at HubSpot for assistance.

  • Yes. The entire HubSpot global team is working remotely to ensure business continuity, deliver 24/7 support to our customers, and keep our employees safe and healthy. We don’t anticipate any impact on our ability to keep HubSpot’s systems and infrastructure reliable and secure. You can learn more about HubSpot’s business continuity plan in our Security Overview.

    Our priority now and always is to help our customers and partners grow better, and we remain fully focused on that mission.

  • We want to help customers that are supporting COVID-19 relief efforts however we can. Please reach out to us at halligan@hubspot.com to let us know about the work you’re doing and how we can offer assistance.

  • Please refer to the email sent out to the full partner community on March 26, 2020, for more details. If you did not receive this email or have further questions, please contact your CAM or CC for additional support.

  • Many of HubSpot's app partners are offering discounts, flexible terms, and new packages to existing and new customers. You can see a list of their relief efforts here.

  • Yes. If your existing HubSpot contract commitment is less than 12 months, follow this link to access the 12-month discount.

    If your contract commitment is greater than 12 months, please reach out to your HubSpot representative or email halligan@hubspot.com.

    Additionally, please note that if taking part in this offer results in a refund, this refund will be applied as a credit to your account.

    If you are on an older version of a Starter product and choose to participate in this offer, you will be moved to the pricing and functionality of our current Starter products, viewable here. To stay on your existing version, please reach out to your HubSpot representative or email halligan@hubspot.com. You are on an older version if you purchased Sales Hub Starter or Service Hub Starter before March 3, 2020 and have not upgraded since, or if you purchased Marketing Hub Starter before July 17, 2018 and have not upgraded since.

  • While HubSpot for Startups customers are eligible for this offer, you should compare it to the pricing available to you through the HubSpot for Startups program as that may result in a lower price depending on your specific circumstances. The startup discount will not be stacked with this one-time discount on the Growth Suite bundle. Please reach out to HSFS@hubspot.com for additional questions and clarification.

  • Our Starter Growth Suite offer includes 1,000 contacts and two seats each of Service Hub Starter and Sales Hub Starter. Additional contacts and seats will have the bundle discount of 66% applied but are not included in the $50 base discounted price.

  • No. These offers will be made available without any changes to your subscription.

  • You can manage who gets access to the additional features in one of two ways — either from the Users or Teams section of the app. You can either click on the “Manage Paid Users” button and select the user who should have “Remote Business Tools” access or click on an individual user and edit their permissions to provide access to “Remote Business Tools” under the Sales section.

  • We understand that some industries are facing new and significant challenges. If your business has urgent needs, we ask that you contact your Customer Success representative to discuss.

  • In light of the health crisis and to prioritize the well being and safety of our attendees, community, and the residents of Boston, we are making changes to the INBOUND 2020 experience. For the first time in our 9-year history, INBOUND will not host an in-person experience. Instead, we are creating a new immersive online experience that will take place over the course of two days: September 22 & 23, 2020. 

    INBOUND 2020 will go beyond simply broadcasting content sessions, and will be more than a singular, individual experience. The event will bring attendees together no matter where they are physically with connection, energy, personality, and excitement.

    For more information on INBOUND 2020, please visit the INBOUND Help Center.
     
    We have also cancelled our other in-person events for the remainder of 2020. All global HUGs will be hosted virtually, and we will continue to consider other online event opportunities for the rest of the year.

For up-to-date information and guidance on COVID-19, please visit the WHO website.