Understanding Your Partner Commissions


Frequently asked questions about your solutions partner commissions (also referred to as revenue share)

Frequently Asked Questions (FAQ)

  • See your estimated commission for each sold account by going to Partner > Dashboard > Client List > Overview and looking at the “Estimated Commission” column.

  • To determine monthly owed commissions, all deals (or Qualified Transactions, as defined in the HSPPA) are multiplied by their commission rate at the end of each month. 

    If your client pays in a different currency than what you receive payments in, the commissions will be converted to your payment currency. This is done by multiplying the commission amount by the current conversion rate for on the last day of the month.

  • Estimated commissions give you a general idea of what you’ll earn from closed deals. They're based on the value of the sold HubSpot product(s) multiplied by the deal's commission rate (either 0% or 20%).

    Please note that for non-USD client deals, your tier is calculated using a fixed foreign exchange rate to convert them into USD. This means your tier calculation and your actual commission amount may differ if the currency conversion rate at time of calculation differs from the fixed foreign exchange rate used in your partner dashboard.  We reserve the right to update estimates at any time.

  • Yes. We label them as “estimates” because your actual commission may change for various reasons, including client subscription updates, cancellations, accounting adjustments, and conversion rates. 

  • Partners are always paid in one currency, regardless of the currency your clients pay in. This currency is determined by the HubSpot entity your partner account was signed under when you joined the partner program.

    Possible currencies based on location:

    • North, South, and Central America (excluding Colombia) - USD
    • Colombia - COP
    • European Countries - EUR
    • Asian Countries (excluding Japan) - SGD
    • Japan - JPY
    • Australia and New Zealand - AUD

    If you have questions about the currency of your commission payments please contact your account manager or refer to Section 4. B.- “Revenue Share Payment” of the HubSpot Solutions Partner Program Agreement for more information. 

    Please note: German partners that sell licenses to German customers, French partners that sell licenses to French customers, and Irish partners that sell licenses to Irish customers don't get their commission paid out automatically. Commissions earned by HubSpot Deutschland GmbH, HubSpot France, or HubSpot Ireland Limited from a VAT-liable partner in Germany, France, or Ireland are subject to taxation because both the partner and the HubSpot subsidiary concerned are located in either Germany, France, or Ireland.

    Partners located in Germany that are earning commissions from HubSpot Germany, France that are earning commissions from HubSpot France, or partners located in Ireland that are earning commissions from HubSpot Ireland need to submit a VAT invoice for payment. Partners will not receive commissions from any earned subsidiary without a VAT invoice.

  • There are a few reasons why this happens.

    1. You haven't provided the appropriate bank and tax information within six months of closing the deal. To be eligible to receive commissions, you must submit the appropriate documentation through your partner account, and it must be accepted. If this documentation is not submitted within six months of closing the deal, the commissions will be forfeited. Once you meet the requirements outlined in Section 4 - “Revenue Share and Payment” of the HubSpot Solutions Partner Program Agreement, you’ll be able to get commission on future deals—unless they involve the client from the forfeited one.
    2. You haven’t provided correct or complete bank and tax information within six months of an attempted commission payment. This makes you ineligible for revenue share. If there’s a problem with your bank or tax information during the payment process, we'll ask the proper contact to update it. If we don’t hear back within six months, you give up your right to commission on all deals. However, once you meet the requirements outlined in Section 4 - “Revenue Share and Payment” of the HubSpot Solutions Partner Program Agreement, you’ll be able to get commission on future deals—unless they involve the client from the forfeited one.
    3. It was a “Do Inbound For Me” sale. This is when a direct HubSpot sales rep brings you into their existing deal. In this scenario, you can earn sold tier credit, but not commission. See our Program Policies and the HubSpot Solutions Partner Program Agreement for more information.
    4. A customer objects to you receiving credit or revenue share for their account. This is uncommon, but if it happens, we’ll email you. See Section 3 - “Qualified Transactions” of the HubSpot Solutions Partner Program Agreement for more information.
    5. You closed a deal as a solutions provider more than 12 months ago. Commission expires for solutions providers 12 months after any deal closes. See the “Provider Revenue Share" section of the HubSpot Solutions Partner Program Agreement for more information.
    6. Your client never paid HubSpot. Partner commissions are withheld when the end customer never pays HubSpot. See Section 4B - “Revenue Share Payment” of the HubSpot Solutions Partner Program Agreement for more information.
    7. You were an untiered partner collaborating on a deal with direct sales reps before November 1, 2019. You weren’t eligible for commission at that time.
  • Commissions are paid quarterly, 45 days after the quarter ends. It may take a few days for any given payment to post after processing. 

HubSpot Solutions Partner Program Agreement

The contract that describes how we work together and other aspects of our business relationship.

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HubSpot Solutions Partner Program Policies

An easy guide to locate the processes and policies related to the program.

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Solutions Partner Program Sales Rules

An outline of the ways you can partner with HubSpot to earn commission and credit toward tiers as part of the program.

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