Here are the most important things to know:
- If your tier performance drops below your credited tier (the tier you currently have), you will have at least six months to restore it
- Tiers only decrease twice a year (see below for details)
- If your Solutions Partner Certification is expired at the time of tier recalibration (taking place on January 15 and July 15 each year), you will be down-tiered. In order to remain a tiered partner, please ensure your certification is valid in advance of the next recalibration date.
Here’s how maintaining your tier works:
When you have been credited with a tier, you keep this for at least six months.
Your dashboard shows your “tier performance”, which is your current performance against the requirements of your current tier. If your tier performance drops temporarily below your credited tier, you can still keep your credited tier.
We review your tier performance twice a year
Tier Review Date |
Review Period |
January 15 |
August 15 to January 15 |
July 15 |
February 15 to July 15 |
As long as you performed at your credited tier for at least one month in the review period, you will keep your credited tier. If you performed below your credited tier for all six months, your tier will be adjusted to your best performance during that time.
Tier adjustment example
This is an example for the July 15th tier adjustment date.
|
Credited Tier |
Tier Performance at July 15th |
Highest tier performance from February 15th through July 15th |
Tier Status after the July 15th tier adjustments |
Partner A’s Performance
|
Diamond |
Gold |
Platinum |
Platinum |
Partner B’s Performance
|
Diamond |
Gold |
Diamond |
Diamond |
Partner C’s Performance
|
Diamond |
Gold |
Gold |
Gold |
While all three are Diamond partners they are currently operating at Gold levels. However, in the six months prior to July 15 Partner A had achieved Platinum status at least once and Partner B had achieved Diamond status at least once; since these were the highest tier status that each earned these will be their new status after July 15. Partner C’s highest status was Gold during this same period, and so will be created as Gold from July 15.
Tier Recalibration for untiered partners
Starting at Partner Kickoff February 15 and 16, 2023, all new partners will have two years from the date of them joining the program to achieve gold tier status. If untiered at the 2-year mark, partners will be notified and have another six (6) post recalibration to reach the gold tier level. If not reached the partner then will have the choice to move to the provider level of the program or leave the program altogether and/or become a customer. Partners who choose to be moved to the provider level will only receive commission for one year from the deal sold date. For deals sold beyond the trailing 12-month period (as in, the partner has already received 12 months worth of revenue share for a deal at the time they move to provider level) or if a partner chooses to move out of the program all together to become a customer, commissions will end immediately.
Starting at Partner Kickoff February 15 and 16, 2023, all partners in the partner program who have been in the program for at least two years must achieve and/or maintain gold status to remain in the program. This analysis of tier level and recalibration will continue every six months. If you ever fall at risk of being downgraded you will be notified by the program and given time (six months) to tier up before being moved to the program provider level. For more details, visit the Untiered Partner Requirements page.