Logo - Full (Color) [Skip to content](https://www.hubspot.com#global-nav-main-content) - English Select a language - [日本語](https://www.hubspot.jp/comparisons/intercom-vs-hubspot?isVariant=b) - [Deutsch](https://www.hubspot.de/comparisons/intercom-vs-hubspot?isVariant=b) - [English](https://www.hubspot.com/comparisons/intercom-vs-hubspot?isVariant=b) - [Español](#) - [Português](https://br.hubspot.com/comparisons/intercom-vs-hubspot?isVariant=b) - [Français](https://www.hubspot.fr/comparisons/intercom-vs-hubspot?isVariant=b) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?isVariant=b) - Close Search - [Log in](https://app.hubspot.com/login?isVariant=b) - About About - [About Us](https://www.hubspot.com/our-story?isVariant=b) - [Careers](https://www.hubspot.com/careers?isVariant=b) - [Contact Us](https://www.hubspot.com/company/contact?isVariant=b) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?isVariant=b) Back [ ](https://www.hubspot.com/) Menu - Close Search - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. [Free HubSpot CRM](https://www.hubspot.com/products/crm?isVariant=b) [Overview of all products](https://www.hubspot.com/products/get-started?isVariant=b) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing?isVariant=b) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales?isVariant=b) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service?isVariant=b) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content?isVariant=b) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data?isVariant=b) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue?isVariant=b) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm?isVariant=b) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence?isVariant=b) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter?isVariant=b) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo?isVariant=b) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps?isVariant=b) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads?isVariant=b) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?isVariant=b) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?isVariant=b) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals?isVariant=b) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?isVariant=b) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?isVariant=b) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?isVariant=b) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content?isVariant=b) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?isVariant=b) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?isVariant=b) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?isVariant=b) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?isVariant=b) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?isVariant=b) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?isVariant=b) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?isVariant=b) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?isVariant=b) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?isVariant=b) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?isVariant=b) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?isVariant=b) - [Pricing](https://www.hubspot.com/pricing/marketing?isVariant=b) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?isVariant=b) - [What's New in HubSpot](https://www.hubspot.com/new?isVariant=b) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?isVariant=b) - [Sustainability](https://www.hubspot.com/sustainability?isVariant=b) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?isVariant=b) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?isVariant=b) - [Technology Partner Program](https://www.hubspot.com/partners/app?isVariant=b) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?isVariant=b) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?isVariant=b) - [Startup Partner Program](https://www.hubspot.com/startups/partners?isVariant=b) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?isVariant=b) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?isVariant=b) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?isVariant=b) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?isVariant=b) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?isVariant=b) - [Migration](https://www.hubspot.com/services/professional/migrations?isVariant=b) - [Premium Support](https://www.hubspot.com/services/premium-support?isVariant=b) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?isVariant=b) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm?isVariant=b) - [__Overview of all products__](https://www.hubspot.com/products/get-started?isVariant=b) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing?isVariant=b) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales?isVariant=b) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service?isVariant=b) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content?isVariant=b) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data?isVariant=b) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue?isVariant=b) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm?isVariant=b) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence?isVariant=b) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter?isVariant=b) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo?isVariant=b) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps?isVariant=b) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads?isVariant=b) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing?isVariant=b) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline?isVariant=b) - [Close deals](https://www.hubspot.com/use-case/close-more-deals?isVariant=b) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support?isVariant=b) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction?isVariant=b) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey?isVariant=b) - [Manage content](https://www.hubspot.com/use-case/manage-content?isVariant=b) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers?isVariant=b) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster?isVariant=b) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data?isVariant=b) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?isVariant=b) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent?isVariant=b) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent?isVariant=b) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter?isVariant=b) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise?isVariant=b) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot?isVariant=b) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies?isVariant=b) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight?isVariant=b) - [Pricing](https://www.hubspot.com/pricing/marketing?isVariant=b) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight?isVariant=b) - [What's New in HubSpot](https://www.hubspot.com/new?isVariant=b) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot?isVariant=b) - [Sustainability](https://www.hubspot.com/sustainability?isVariant=b) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups?isVariant=b) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions?isVariant=b) - [Technology Partner Program](https://www.hubspot.com/partners/app?isVariant=b) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates?isVariant=b) - [Education Partner Program](https://academy.hubspot.com/education-partner-program?isVariant=b) - [Startup Partner Program](https://www.hubspot.com/startups/partners?isVariant=b) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing?isVariant=b) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing?isVariant=b) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources?isVariant=b) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates?isVariant=b) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding?isVariant=b) - [Migration](https://www.hubspot.com/services/professional/migrations?isVariant=b) - [Premium Support](https://www.hubspot.com/services/premium-support?isVariant=b) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions?isVariant=b) - About About - [About Us](https://www.hubspot.com/our-story?isVariant=b) - [Careers](https://www.hubspot.com/careers?isVariant=b) - [Contact Us](https://www.hubspot.com/company/contact?isVariant=b) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management?isVariant=b) [Start free or get a demo](https://www.hubspot.com/products/get-started?isVariant=b) [Log in](https://app.hubspot.com/login?isVariant=b) - English Select a language - [日本語](https://www.hubspot.jp/comparisons/intercom-vs-hubspot?isVariant=b) - [Deutsch](https://www.hubspot.de/comparisons/intercom-vs-hubspot?isVariant=b) - [English](https://www.hubspot.com/comparisons/intercom-vs-hubspot?isVariant=b) - [Español](#) - [Português](https://br.hubspot.com/comparisons/intercom-vs-hubspot?isVariant=b) - [Français](https://www.hubspot.fr/comparisons/intercom-vs-hubspot?isVariant=b) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales?isVariant=b) # HubSpot vs Intercom Connect your service operations to revenue and drive customer success at scale with HubSpot’s agentic customer platform. [Get started free](https://app.hubspot.com/signup-hubspot/service?isVariant=b) [Get a demo](https://offers.hubspot.com/service-demo?isVariant=b) ## Why choose HubSpot? #### Exclusive customer success #### tools # __75%__ 75% of service leaders using HubSpot say it increased their customer retention1 #### AI agents that scale #### support # __39%__ Service Hub customers with Breeze customer agent close tickets 39% faster than those not using customer agent2 #### Customer insights all in one #### place # __83%__ 83% of HubSpot users say it is effective at unifying their company’s data all in one place3 ## Service Hub vs Intercom at a Glance | | HubSpot | Intercom | |---------------------------------------------------------|-----------------------|--------------------------------------------------------------------------------------------------| | __Ticket Automation__ | | | | __Forecasting__ | | | | __Omnichannel Help Desk__ | | | | __Live Chat & Messaging__ | | | | __Service Journey Analytics__ | | | | __Customer Health Scores & Alerts__ | | | | __Customer Success Workspace__ | | | | __Unified CRM__ | | | | __Playbooks__ | | | | __Meeting Scheduling Pages__ | | | | __Spend Control/Usage Limits__ | | | | __AI Assistant/Copilot__ | | [__$$$__](https://fin.ai/pricing?isVariant=b) | | __NPS & Custom Surveys__ | | [__$$$__](https://www.intercom.com/help/en/articles/5973834-intercom-s-survey-types?isVariant=b) | | __CX Score for AI Agent__ | | [__$$$__](https://fin.ai/pricing?isVariant=b) | | __AI Agent Price__ | __$0.50/resolution4__ | __$0.99/outcome4__ | | HubSpot Service Hub Enterprise vs Intercom Expert shown | | | View all rows View fewer rows ##### What makes HubSpot different?  ## More tickets closed with Breeze customer agent [Breeze customer agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?isVariant=b) is built right into HubSpot and uses your knowledge base, documents, spreadsheets, and CRM data to resolve common inquiries across web, mobile app, email, WhatsApp, phone, and more. For complex cases, it escalates to your team with full context and conversation history. Teams can stay in control of how much automation to use. Whether that means automating only a portion of conversations, limiting the agent to specific hours, or reviewing AI-drafted responses before they're sent, your team always has the final say.  ## Exclusive customer success tools While Intercom is built for reactive support, it offers limited tools for driving long-term customer retention. HubSpot includes a dedicated [customer success workspace](https://www.hubspot.com/products/service/customer-success-management?isVariant=b) to help your team proactively manage accounts using built-in health scores and alerts. You can also collect ongoing feedback with NPS, customer engagement, CSAT, and custom [surveys](https://www.hubspot.com/products/service/customer-feedback?isVariant=b)—all automatically connected to the customer record. And with HubSpot [playbooks](https://knowledge.hubspot.com/playbooks/use-playbooks?isVariant=b), you can surface the right insights and enablement at exactly the right time for your reps. These features are not available in Intercom.  ## Unified data all in one place While Intercom was built as a chat tool, HubSpot was designed as a unified customer platform. With HubSpot, every customer interaction—across email, chat, forms, tickets, surveys, and more—is tied to a single smart CRM record. No disconnected systems or manual syncs. Your support, sales, and marketing teams can access the same real-time data, so every handoff feels seamless. Build [workflows](https://knowledge.hubspot.com/workflows/create-workflows?isVariant=b) that automate processes across teams, set [SLAs](https://www.hubspot.com/products/service/sla-management?isVariant=b) based on response and resolution times, and view every ticket by stage in a customizable pipeline. Plus, with all your data in one place, your team gets complete visibility into the customer journey—so you can deliver faster, more personalized service at every step. ##### Customers who made the switch to HubSpot -  -  -  Previous Next - > Email is our least efficient support channel, yet it still makes up 30–40% of our ticket volume. Without context, our team spends too much time gathering information—but HubSpot’s Customer Agent handles that instantly and far more effectively. Petter Aspas Customer Success Manager Sticos - > The transition to Service Hub has made such a big impact on how we run our operations teams. It just made sense since we had Sales and Marketing set up, to implement Service Hub and have this wealth of information at our Customer Service Reps fingertips. Information they didn’t have before. And they love it! We’re creating better internal processes and most importantly, better communications with our customers. We couldn’t be happier. Mark McCarthy Director of Marketing [Katapult](https://www.hubspot.com/case-studies/katapult?isVariant=b) - > Having these tools built into a single platform is the future of customer service. HubSpot eliminated the silos between marketing and service. Service Hub allows us to interact with parts of the business that marketing typically isn’t invited to participate in. That's a big deal to us. Will Riley Director of Revenue Operations [SPOC Automation](https://www.hubspot.com/case-studies/spoc-automation?isVariant=b) ##### HubSpot vs Intercom FAQ ### Why should I choose HubSpot over Intercom? Intercom is a strong support-focused platform that combines a help desk, chatbot, and messenger. However, it can keep your team stuck in disconnected silos and limit your ability to deliver a seamless customer experience across the entire journey. Some key reasons to choose HubSpot include: - __Unified customer platform__ - Smart CRM with shared customer data - Multi-channel inbox - Cross-team automation with built in reporting - __AI that’s built in, not bolted on__ - Breeze customer agent for 24/7 support - Breeze Copilot for content and replies - AI embedded across all front-office teams - __Proactive customer success tools__ - Centralized customer success workspace - Health scores for account monitoring - NPS, CSAT, and custom surveys __Try before you commit!__ You can try Breeze customer agent free for 14 days and see how it performs across your support channels. With resolution-based pricing, you only pay when issues are resolved, so you’re paying for outcomes, not just activity. Learn more about HubSpot’s pricing [here](https://www.hubspot.com/pricing/service?isVariant=b). ### Will my company outgrow HubSpot? HubSpot’s agentic customer platform is purpose-built to fuel your business growth efficiently, with seamless onboarding, customization, and scalability. Its user-friendly interface, integration capabilities, automation features, and advanced analytics make it a comprehensive solution that supports you at every stage of your growth. In fact, at HubSpot, we use Service Hub to manage our own customer support. ### HubSpot vs Intercom, which platform provides a greater value for my investment? HubSpot Service Hub helps teams scale support and boost retention on one connected platform with transparent, predictable pricing. Intercom may look comparable on the surface, but core features like [surveys](https://www.intercom.com/app-store?category=surveys-and-feedback&isVariant=b), [CRM functionality](https://www.intercom.com/help/en/collections/3762346-crm-integration?isVariant=b), and [generative AI](https://fin.ai/pricing?isVariant=b) require add-ons or integrations—making it harder to scale without increasing complexity and cost. ### What are some features that set HubSpot apart from Intercom? HubSpot Service Hub includes unique features like 1-to-1 email, [ticket pipelines](https://knowledge.hubspot.com/object-settings/set-up-and-customize-pipelines?isVariant=b), tasks, [meeting scheduling pages,](https://knowledge.hubspot.com/meetings-tool/create-and-edit-scheduling-pages?isVariant=b) [customer success workspace](https://www.hubspot.com/products/service/customer-success-management?isVariant=b), customer health scores, [conversation intelligence,](https://www.hubspot.com/products/conversation-intelligence?isVariant=b) [coaching playlists](https://knowledge.hubspot.com/calling/use-coaching-playlists-to-train-your-team?isVariant=b), [playbooks](https://knowledge.hubspot.com/playbooks/use-playbooks?isVariant=b), documents, [custom surveys](https://knowledge.hubspot.com/customer-feedback/create-and-send-customer-satisfaction-surveys?isVariant=b), and more -- features that Intercom's service products do not include. Moreover, HubSpot offers marketing, sales, commerce, data management, and data enrichment capabilities that Intercom lacks through our Marketing Hub, Sales Hub, Commerce Hub, Operations Hub, and Breeze Intelligence products. ### What reporting does HubSpot offer? HubSpot includes [customizable reports,](https://knowledge.hubspot.com/reports/create-reports-with-the-custom-report-builder?isVariant=b) interactive dashboards, and advanced pre-built [service analytics](https://www.hubspot.com/products/service/service-analytics?isVariant=b) to help you monitor things like response time, time to close, and ticket volume. ### Does HubSpot integrate with outside applications and systems? HubSpot's marketplace of 2,000+ apps can connect your existing tools and help you find the right apps to grow your business ([featured apps](https://ecosystem.hubspot.com/marketplace/apps/featured?isVariant=b)). ### What AI tools does HubSpot offer? Breeze is HubSpot’s AI, built into the entire customer platform. [Breeze customer agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent?wfuid=50d9d9149c.1773691265&wfsid=1775159422-9ff6-82f4-1972b6184668&isVariant=b) resolves support inquiries automatically across channels, with controls like agent guidelines, working hours, and percentage rollouts so teams can scale with confidence. Reply recommendations let your team review and send AI-drafted responses, keeping humans always in the loop. [Breeze knowledge base agent](https://www.hubspot.com/products/service/ai-knowledge-base-agent?isVariant=b) identifies gaps in your documentation and creates new support articles from resolved tickets. And [Breeze Assistant](https://www.hubspot.com/products/artificial-intelligence/breeze-ai-assistant?isVariant=b) helps your team work faster with AI-powered guidance anywhere in HubSpot. No custom development or extra licensing required. ### What’s the process for moving to HubSpot? Getting started is easy. Our team and partners offer [guided services and automated tools](https://www.hubspot.com/services/professional/migrations?isVariant=b) to ensure your data transfers smoothly — so you can focus on growing your business, not managing a migration. Previous Next -  -  -  -  -  -  ## Attract More Customers with HubSpot Today! Use HubSpot Service Hub to better scale support and drive retention today. [Get started free Get Started](https://app.hubspot.com/signup-hubspot/service?isVariant=b) [Get a demo](https://offers.hubspot.com/service-demo?isVariant=b)  1. [HubSpot State of Service Report 2024](https://offers.hubspot.com/state-of-customer-service?isVariant=b) 2. [](https://offers.hubspot.com/state-of-customer-service?isVariant=b)These insights are based on the average time to close a ticket in HubSpot for Professional and Enterprise Service Hub customers who have activated Customer Agent (n=166) versus those who did not (n=5,189) from October 2024 through December 2024. 3. This information is based on 424 video interviews of Manager+ software purchase decision makers/CRM users in US, UK, CAN, AUS, Germany, France, and Japan conducted in Jan 2025. 4. Pricing and product feature information on this page reflects what was publicly available as of April 2026. Both HubSpot and Intercom update their plans, credit systems, and capabilities regularly. Before making a decision, verify current pricing and features directly on the [HubSpot](https://www.hubspot.com/pricing/service?isVariant=b) and [Intercom](https://www.intercom.com/pricing?isVariant=b) websites, as well as each platform's official documentation. 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