Provide transparency for customers and clarity for reps.
Your team and customers can get frustrated without clear SLAs. Tickets get lost in the shuffle as reps don’t know what to prioritize. Without clear goals and benchmarks, reps don't know if they're meeting expectations or how to improve.
With SLAs in HubSpot's Service Hub, you can set working hours, build in automation, and report on attainment. Meet and exceed your customers’ expectations, give clarity on priorities to your team, and provide transparency for your customers.