Provide transparency for customers, and clarity for reps.
Your team and your customers can get frustrated without clear SLAs. Tickets get lost in the shuffle as agents don’t know what to prioritize. Agents don’t have clear goals or benchmarks on how to improve.
With SLAs in Service Hub, you can set working hours, build in automation, and report on attainment. Meet and exceed your customers’ expectations. Give clarity on priorities to your team and provide transparency for your customers.