Uncover key insights with simple, out-of-the-box reports that help you deliver efficient and authentic customer service.
Measure rep performance including response time and support volume
Easily view customer satisfaction (CSAT) scores
Monitor how your customers are interacting with your support team
When your data lives in disparate systems and you need an analyst to build reports, your customers’ issues are put on the back burner while you’re busy trying to make sense of your customer data.
With HubSpot's service analytics tools, get out-of-the-box reports to quickly uncover insights about your support team. Easily visualize data on rep productivity, average ticket response time, post-support survey scores, overall support volume, and more. Let your support team focus on what matters most: putting the customer first.
Have questions? Give us a call and we'll walk you through it.
+1 857-829-5060Any time you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.
RICK RAVEN
Director of Customer Success
Studio Designer
Learn how to measure customer experience analytics and the tools to help you do it.
Learn to create reports in the service analytics tool to track your customer service team's success.
Learn more about the key SaaS and growth metrics your company needs to measure.
Service analytics is a set of out-of-the-box reports available in Service Hub. This feature provides service leaders with insight into rep productivity, customer satisfaction, customer knowledge base usage, and more.
You can get started with Service Hub for free. If you want more advanced features to help automate and scale your support operations, HubSpot offers premium features with Starter, Professional, and Enterprise editions.
Absolutely. There is no programming required to start using Service Hub. We've created Service Hub with automation and contextual guidance built right in so you can start scaling your support operations in minutes — not months. And if you're looking for more customization and expertise, our solutions partners offer specialized support to help you get the most out of HubSpot.
You'll find more than 1,000 custom integrations in our App Marketplace. From Jira to Slack to Facebook Messenger, it's easy to connect HubSpot to your service team's favorite tools in just a few clicks. We want you to spend less time toggling between different tools and more time working hands-on with your customers.
Service analytics tools are available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.
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