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Service Analytics

Uncover key insights with simple, out-of-the-box reports that help you deliver efficient and authentic customer service.

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  • Measure rep performance including response time and support volume

  • Easily view customer satisfaction (CSAT) scores

  • Monitor how your customers are interacting with your support team

  1. Improve your customer experience with actionable insights.

    When your data lives in disparate systems and you need an analyst to build reports, your customers’ issues are put on the back burner while you’re busy trying to make sense of your customer data.

    With HubSpot's service analytics tools, get out-of-the-box reports to quickly uncover insights about your support team. Easily visualize data on rep productivity, average ticket response time, post-support survey scores, overall support volume, and more. Let your support team focus on what matters most: putting the customer first.

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  1. Stop waiting in line for critical service reports.

    Most data visualization tools aren't designed for everyday users. They're meant to be used by analysts, leaving you waiting in their queue to get reports. HubSpot's service analytics comes with the reports you need built in, so you can unlock insights fast and resolve customer problems even faster.
    service analytics reports total time to close

    Click to enlarge
    service analytics reports total time to close

  2. Gain quick insight on service rep productivity.

    Understand how efficiently your service reps are resolving customer issues. With out-of-the-box analytics reports, you gain insight into average time to close, response time on chats, and ticket volume in a matter of seconds — and resolve bottlenecks within your team before they pile up.
    View of the rep productivity in a dashboard

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    View of the rep productivity in a dashboard

  3. Uncover customer insights with ease.

    Make your customers feel seen and valued by understanding their pain points. Service analytics in Service Hub provides easily digestible reports on vital customer service data such as how your customers use your knowledge base, chat wait time, customer satisfaction scores, and more.
    service analytics report navigation screen

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    service analytics report navigation screen

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060

Any time you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.

RICK RAVEN

Director of Customer Success

Studio Designer

Related Resources

If you’re interested in service analytics, these related resources may help.

Frequently Asked Questions

  • Service analytics is a set of out-of-the-box reports available in Service Hub. This feature provides service leaders with insight into rep productivity, customer satisfaction, customer knowledge base usage, and more.

  • You can get started with Service Hub for free. If you want more advanced features to help automate and scale your support operations, HubSpot offers premium features with Starter, Professional, and Enterprise editions.

  • Absolutely. There is no programming required to start using Service Hub. We've created Service Hub with automation and contextual guidance built right in so you can start scaling your support operations in minutes — not months. And if you're looking for more customization and expertise, our solutions partners offer specialized support to help you get the most out of HubSpot.

  • You'll find more than 1,000 custom integrations in our App Marketplace. From Jira to Slack to Facebook Messenger, it's easy to connect HubSpot to your service team's favorite tools in just a few clicks. We want you to spend less time toggling between different tools and more time working hands-on with your customers.