While both HubSpot Service Hub and Salesforce Service Cloud have strong support and success programs, HubSpot consistently beats Service Cloud on “Quality of Support” and “Ease of Doing Business With” measurements on the review site, G2.com. As of January 2022, HubSpot scored 8.9/10 for “Quality of Support” and 8.9/10 for “Ease of Doing Business With” whereas Service Cloud scored 8.0/10 and 8.4/10.
HubSpot is invested in your success from day one. Our world-class support and customer success teams are available to all customers– with phone and email support at no extra charge for Pro and Enterprise customers– and you won’t pay more for it as you grow. HubSpot Academy, consistently ranked as one of the top online learning platforms in the world (source), is also available for free right at your fingertips.
Salesforce charges 20% of your net contract price for 24/7 premier support, while additional feature access costs 30% of your net contract price. With percentage pricing as you spend more on additional seats and add-on features, you’ll have to pay more for the same support. When choosing a Salesforce support plan, you’ll want to carefully forecast how much your team will need.