I’m particularly proud that our team not only made significant progress in building ethical and responsible AI but also communicated this effort transparently to the public. We launched AI model cards, AI Trust FAQs, and thought leadership messaging.

Our team is committed to solving customer challenges quickly and thoroughly, whether it’s billing questions, contract changes, refunds, or specific account needs. We work closely together and with other departments to deliver solutions that are accurate, timely, and transparent. By actively listening to customers and taking ownership of their concerns, we create positive experiences and long-term trust.