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[Free HubSpot CRM](https://www.hubspot.com/products/crm) [Overview of all products](https://www.hubspot.com/products/get-started) - ### Marketing Hub Marketing automation software [Free and premium plans](https://www.hubspot.com/products/marketing) - ### Sales Hub Sales software [Free and premium plans](https://www.hubspot.com/products/sales) - ### Service Hub Customer service software [Free and premium plans](https://www.hubspot.com/products/service) - ### Content Hub Content marketing software [Free and premium plans](https://www.hubspot.com/products/content) - ### Data Hub Data management software [Free and premium plans](https://www.hubspot.com/products/data) - ### Revenue Hub CPQ, billing, and payments software [Free and premium plans](https://www.hubspot.com/products/revenue) - ### Smart CRM AI-powered, flexible CRM software [Learn more](https://www.hubspot.com/products/crm/ai-crm) - ### Agent Hub Your central home for building and managing AI agents across the platform [Learn more](https://www.hubspot.com/products/artificial-intelligence) - ### Small Business Bundle The Starter edition of each product, built for startups and small businesses [Learn more](https://www.hubspot.com/products/crm/starter) - ### AEO (Beta) Answer engine optimization tools that track and improve your brand's visibility in AI results [Learn more](https://www.hubspot.com/products/aeo) - ### HubSpot Marketplace Connect your favorite apps to HubSpot [See all integrations](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - By Team Size - Why HubSpot? - ## Marketing - ### [Generate leads](https://www.hubspot.com/use-case/generate-leads) Convert visitors into contacts for your database. - ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) Create campaigns with automation and AI. - ## Sales - ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) Generate a pipeline of high-quality prospects. - ### [Close deals](https://www.hubspot.com/use-case/close-more-deals) Streamline your process and close more deals faster. - ## Customer Service - ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) Support customers at scale with AI and a help desk. - ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) Identify opportunities to improve customer health. - ## Content - ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) Easily craft content for your audience, with help from AI. - ### [Manage content](https://www.hubspot.com/use-case/manage-content) Organize, update, and distribute content in one place. - ## Startups & Small Businesses - ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) Generate leads through content, AI, and automation. - ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) Prospect smarter and automate payments. - ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) Unify your team and data on one platform. - ## Artificial Intelligence - ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) Scale customer service with an AI customer agent. - ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) Identify and engage high-value leads with an AI prospecting agent. - ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) Get instant answers about your customers with an AI data agent. ## By Team Size - ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) - ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) ## Why HubSpot? - ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) - ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) - ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - Products Products - ## The HubSpot Customer Platform All of HubSpot's marketing, sales, and customer service software on one agentic platform. - [__Free HubSpot CRM__](https://www.hubspot.com/products/crm) - [__Overview of all products__](https://www.hubspot.com/products/get-started) - [ \ __Marketing Hub__ \ Marketing automation software](https://www.hubspot.com/products/marketing) - [ \ __Sales Hub__ \ Sales software](https://www.hubspot.com/products/sales) - [ \ __Service Hub__ \ Customer service software](https://www.hubspot.com/products/service) - [ \ __Content Hub__ \ Content marketing software](https://www.hubspot.com/products/content) - [ \ __Data Hub__ \ Data management software](https://www.hubspot.com/products/data) - [ \ __Revenue Hub__ \ CPQ, billing, and payments software](https://www.hubspot.com/products/revenue) - [ \ __Smart CRM__ \ AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm) - [ \ __Agent Hub__ \ Your central home for building and managing AI agents across the platform](https://www.hubspot.com/products/artificial-intelligence) - [ \ __Small Business Bundle__ \ The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter) - [ \ __AEO (Beta)__ \ Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo) - [ \ __HubSpot Marketplace__ \ Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps) - Solutions Solutions - By Use Case - ## Marketing - [Generate leads](https://www.hubspot.com/use-case/generate-leads) - [Automate marketing](https://www.hubspot.com/use-case/automate-marketing) - ## Sales - [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline) - [Close deals](https://www.hubspot.com/use-case/close-more-deals) - ## Customer Service - [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support) - [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction) - ## Content - [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey) - [Manage content](https://www.hubspot.com/use-case/manage-content) - ## Startups & Small Businesses - [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers) - [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster) - [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data) - ## Artificial Intelligence - [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) - [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent) - [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent) - By Team Size - ## By Team Size -  ### For Small Businesses & Startups HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one. [Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter) -  ### For Enterprises With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use. [Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise) - Why HubSpot? - ## Why HubSpot? -  ### Why Choose HubSpot? After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates. [Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot) -  ### Case Studies Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better. [See all case studies](https://www.hubspot.com/case-studies) -  ### Spotlight: Product Updates Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase. [Explore product updates](https://www.hubspot.com/spotlight) - [Pricing](https://www.hubspot.com/pricing/marketing) - Resources Resources - ## Featured Links - [Spotlight: Product Updates](https://www.hubspot.com/spotlight) - [What's New in HubSpot](https://www.hubspot.com/new) - [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot) - [Sustainability](https://www.hubspot.com/sustainability) - ## Community & Events - [UNBOUND Event](https://unbound.hubspot.com/) - [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers) - [HubSpot Community](https://community.hubspot.com/) - [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups) - ## Partners - [Solutions Partner Program](https://www.hubspot.com/partners/solutions) - [Technology Partner Program](https://www.hubspot.com/partners/app) - [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates) - [Education Partner Program](https://academy.hubspot.com/education-partner-program) - [Startup Partner Program](https://www.hubspot.com/startups/partners) - ## Education - [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing) - [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing) - [HubSpot Blogs](https://blog.hubspot.com/) - [Free Courses & Certifications](https://academy.hubspot.com/) - [Ebooks, Guides & More](https://www.hubspot.com/resources) - [HubSpot Knowledge Base](https://knowledge.hubspot.com/) - ## Tools - [Website Templates](https://ecosystem.hubspot.com/marketplace/templates) - [Developer Tools](https://developers.hubspot.com/) - ## Services - [Onboarding](https://www.hubspot.com/services/onboarding) - [Migration](https://www.hubspot.com/services/professional/migrations) - [Premium Support](https://www.hubspot.com/services/premium-support) - [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions) - About About - [About Us](https://www.hubspot.com/our-story) - [Careers](https://www.hubspot.com/careers) - [Contact Us](https://www.hubspot.com/company/contact) - [Investor Relations](https://ir.hubspot.com/) - [Management Team](https://www.hubspot.com/company/management) [Start free or get a demo](https://www.hubspot.com/products/get-started) [Log in](https://app.hubspot.com/login) - English Select a language - [日本語](#) - [Deutsch](#) - [English](#) - [Español](#) - [Português](#) - [Français](#) - High Contrast - [Customer Support](https://help.hubspot.com/) - [Contact Sales](https://offers.hubspot.com/contact-sales) - [Case Studies Overview](https://www.hubspot.com/case-studies) - [Directory](https://www.hubspot.com/case-studies/directory) - IEX Group  # The IEX Group Increases Marketing ROI by Aligning Sales and Marketing With HubSpot Banking & Financial Services 200-1,000 employees  - 50% Increase in leads for one offering - 300% Increase in ICP leads for one offering - 2x Growth MOM for one offering Use Cases - Full CRM Products - [Sales Hub](https://www.hubspot.com/products/sales) - [Marketing Hub](https://www.hubspot.com/products/marketing) - [Service Hub](https://www.hubspot.com/products/service) - [Content Hub](https://www.hubspot.com/products/content) ### Story Overview When the IEX Group launched their most recent tech offerings, they used it as an opportunity to consolidate the marketing of their technology businesses on the HubSpot CRM platform, aligning sales and marketing teams and increasing marketing ROI. ### About Company IEX Group, Inc. (“IEX”, "The Group”, or “IEX Group”) builds technology in markets and across industries. Through their Exchange, Digital Assets, and Technology groups, IEX provides high-performance infrastructure that helps people access financial markets and seize new opportunities for growth. ## Building Out a Suite of Tech Products IEX Group set out to expand their business with a suite of technology solutions that included __IEX Cloud Apperate__, a cloud data platform that helps software developers and entrepreneurs solve challenges that come with managing real-time data; __Dispatch__, an on-chain messaging and analytics tool helping brands simplify their sales funnels by directly connecting with customer’s wallets; and __swXtch.io__, enabling multicast (a method for delivering high-bandwidth data to millions of users at once) in the cloud.  These technology solutions are in addition to IEX's registered stock exchange, the IEX Exchange (Investors' Exchange LLC), which had a separate digital marketing infrastructure.  IEX knew they needed the infrastructure to support the growth of these technology solutions by implementing new sales and marketing tools.  Marija Zivanovic-Smith, Chief Marketing & Communications Officer at IEX explains: “When I joined IEX in mid-2022, the sales and marketing tech infrastructure was built to market a core set of IEX Exchange customers. The new businesses were very different from the core Exchange product, with different audiences, value propositions, and very different GTM. My first priority as CMCO was to empower our team with a modern marketing tech stack that would go beyond tactical execution to driving real ROI for our diverse businesses.”   ### Disparate sales & marketing tools Prior to 2022, each IEX business implemented their own tools, which included more than eight different data sources. The marketing team was left with the task of pulling together the disparate data with piecemeal tools. Aligning sales and marketing data across their technology businesses to measure true impact was problematic.   These disparate tools also made coordination among teams inefficient.  “We would have an onboarding workflow over here and announcement emails going out over there,” says Sara Forster, Director of Marketing and IEX HubSpot Integration Lead. “We’d try to track all of it. But it was sporadic and didn’t funnel together.”   ### Launch of a new tech offering As IEX prepared to launch Dispatch and swXtch.io's cloudSwXtch, their latest tech offerings, Marija and her team saw an opportunity to connect sales and marketing processes.  “We knew the launch of Dispatch and cloudSwXtch was the perfect opportunity to consolidate sales and marketing data onto one platform,” says Marija. “It was time to start with a consolidated platform from the outset and use that as our business case to bring the rest of the business along.”    ### Satisfying unique business requirements IEX Group dove into researching different options and platforms. Any platform the team chose would need to be flexible enough to accommodate the unique uses for each technology business.  Ultimately, they decided to implement the full HubSpot CRM platform, including [Sales Hub](https://www.hubspot.com/products/sales), [Marketing Hub](https://www.hubspot.com/products/marketing), [Service Hub](https://www.hubspot.com/products/service), and [Content Hub](https://www.hubspot.com/products/cms).  Marija expands on the selection process: “I am grateful that I have a power team who could move this forward and make it all happen. Jessie Schroeder, Marketing Operations & Analytics, dug deep into what IEX could gain from a platform like HubSpot. Sarah Karlovich, Head of Digital Marketing & Revenue Operations, was able to provide us with great insights into how to use the platform to create digital marketing growth strategies from her experiences in the past. And Sara Forster, Director of Marketing and Business Operations for Dispatch took on the role of IEX HubSpot Integration Lead, playing an instrumental position in not only the upfront research but as the liaison between HubSpot and all our teams to achieve a successful integration.” ## Implementing the HubSpot CRM Platform IEX started by implementing Sales Hub for the Dispatch sales team. It didn’t take them long to get up to speed. “They really hit the ground running,” says Sara. “They were using it within days.”  Next, they worked with the marketing team at IEX Cloud to migrate their data into HubSpot and set up partitioning between IEX Cloud and Dispatch.  Sara, the project lead, describes the process: “IEX Cloud had a big product launch coming up, so it was all hands on deck to implement HubSpot on time. We had to set up campaigns and hook them into our product through an API. There were a lot of steps. The fact that we could get it going and use it in such a public way was a pretty big deal.”   ### Expert implementation support Throughout the implementation, IEX received support from the HubSpot onboarding team, particularly their Principal Customer Onboarding Specialist, Jonathan Doborovich.  “HubSpot was there when we needed them,” says Sara. “It’s really useful to have an onboarding specialist work with us who really understands our business and our concerns.” Jonathan also helped answer questions and address the concerns of other IEX groups.  “When our information security team had questions, when our compliance team had questions, HubSpot partnered with us to answer them and keep us on track,” says Sara. ### A complete picture of the customer journey With HubSpot, the IEX Group has a complete picture of the customer journey at their fingertips.  They also have renewed confidence in their data for things big and small, even something as simple as sending the right messages to the right people.    ### Lead attribution The IEX team also has lead attribution insights that go well beyond what other analytics tools can deliver. Sales and marketing teams can see what activities are driving leads in real-time and connect digital channels and traditional offline channels (such as events) in one central place. “I am a big believer in data-driven decision-making. One of my priorities for implementing HubSpot was to feel confident in the data we have. We can make assumptions about what’s driving leads, but assuming what’s driving results is dangerous,” says Marija. “We are now empowered to make data-driven decisions for our technology businesses and see precisely what sales and marketing activities are bringing people in.”    ### Data insights for decision-making These data insights are at the fingertips of sales and marketing managers through HubSpot dashboards, empowering them to make data-based decisions about budgets and resources. The team is now utilizing more than seven different dashboards custom created for each internal audience to get the right information to the right stakeholders. “The data gives us a clear picture of where our budget is best spent,” says Sara. “We can see, all in one place, what different channels are costing us and what they’re delivering.”   ### Deal boards with real-time data Individual sales team members also have access to real-time data via HubSpot’s deal board view. It is a game-changer for the Dispatch sales team in particular. With deal boards live in HubSpot, along with their contacts and leads, IEX is able to stay up to date in real-time and is no longer limited by working from past snapshots. ##    ### Assigning leads to team members When new contacts come in through a form, the administrators can assign them to the right people without having to do anything manually, giving them confidence that they won’t fall through the cracks. IEX is also using HubSpot integrations with other tools, such as the [HubSpot-Slack integration](https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/slack), to further automate internal processes.  “For Dispatch, we have our HubSpot connected to Slack to give updates to people,” says Sara. “It really informs how people work on an everyday basis.”       ## Improved Marketing ROI With Greater Alignment Now that sales and marketing are aligned on the HubSpot CRM platform, Marija is confident that IEX’s marketing ROI has increased.  For instance, one of the businesses has seen a 50% increase in leads since the implementation of HubSpot, with almost a 300% increase in ICP leads. IEX also continues to grow their marketing funnel through HubSpot tools and has seen 2x growth month-over-month for sales-qualified leads across another area of the business. As Marija says, “We are now empowered by our infrastructure. HubSpot allows us to move and experiment more quickly. As a result, we use our time better, reinvesting it in marketing strategy and creativity to drive business results.”  ##    Table of Contents Table of Contents - [Building Out a Suite of Tech Products](https://www.hubspot.com#building-out-a-suite-of-tech-products) - [Disparate sales & marketing tools](https://www.hubspot.com#disparate-sales-marketing-tools) - [Launch of a new tech offering](https://www.hubspot.com#launch-of-a-new-tech-offering) - [Satisfying unique business requirements](https://www.hubspot.com#satisfying-unique-business-requirements) - [Implementing the HubSpot CRM Platform](https://www.hubspot.com#implementing-the-hubspot-crm-platform) - [Expert implementation support](https://www.hubspot.com#expert-implementation-support) - [A complete picture of the customer journey](https://www.hubspot.com#a-complete-picture-of-the-customer-journey) - [Lead attribution](https://www.hubspot.com#lead-attribution) - [Data insights for decision-making](https://www.hubspot.com#data-insights-for-decision-making) - [Deal boards with real-time data](https://www.hubspot.com#deal-boards-with-real-time-data) - [Assigning leads to team members](https://www.hubspot.com#assigning-leads-to-team-members) - [Improved Marketing ROI With Greater Alignment](https://www.hubspot.com#improved-marketing-roi-with-greater-alignment)  > We are now empowered to make data-driven decisions for our technology businesses and see precisely what sales and marketing activities are bringing people in. Marija Zivanovic-Smith Chief Marketing & Communications Officer IEX   ### Start Growing With HubSpot Today With tools to make every part of your process more human and a support team excited to help you, growing your business with HubSpot has never been easier. [Get a demo](https://offers.hubspot.com/crm-platform-demo) ##### Related Case Studies -  ### How a Two-Person Wealth Firm Saves $70K+ a Year and Makes Every Client Feel Seen with HubSpot Agent Builder - Banking & Financial Services - United States - Sales Hub * * * [Read more](https://www.hubspot.com/case-studies/concierge-wealth-management-agent-builder) -  ### How Stax Payments Earned a 65% Action Rate by Using HubSpot's Prospecting Agent to Address Prospect Challenges - Banking & Financial Services - 200-1,000 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/stax-payments-prospecting-agent) -  ### How Riverside Insights Empowers Educators to Act in Time for Students — While Slashing Tech Costs by $600K with HubSpot - 200-1,000 employees - United States - Sales Hub * * * [Read more](https://www.hubspot.com/case-studies/riverside-insights-unified-crm) -  ### Lendio Closes 58% More Deals with Marketing Hub Automation - Banking & Financial Services - 200-1,000 employees - 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Banking & Financial Services - United States - Marketing Hub * * * [Read more](https://www.hubspot.com/case-studies/first-alliance-credit-union) -  ### When Michigan Residents Ask AI Which Bank to Trust, Mercantile Bank Is Now the Answer with HubSpot's AEO - Banking & Financial Services - 200-1,000 employees - United States * * * [Read more](https://www.hubspot.com/case-studies/mercantile-bank-aeo) -  ### How Panoramic Doors Gives Every Homeowner Expert Answers at the First Click with HubSpot's Customer Agent - United States - Sales Hub - Marketing Hub * * * [Read more](https://www.hubspot.com/case-studies/panoramic-doors-customer-agent) -  ### How HubSpot and Cloudfresh Brought Scale and Efficiency to Teams at Ekol Logistics - 200-1,000 employees - Sales Hub - Marketing Hub * * * [Read more](https://www.hubspot.com/case-studies/ekol-logistics) -  ### Loop & Tie Increases User Acquisition by 51% With the Twilio Segment App for HubSpot - United States - Sales Hub - Marketing Hub * * * [Read more](https://www.hubspot.com/case-studies/loop-and-tie) [See all case studies](https://www.hubspot.com/case-studies/directory) [Back to top](#) Back Close ## Popular Features - 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