Meet Our Team

  • amy-1.png
    Amy Broman
    Designated Support Engineer

    Designated Support Engineers work directly with you and are extremely familiar with your account, technical case history and the way your team likes to work.

Meet Our Team

  • JonGettle.jpg
    Jon Gettle
    Inbound Consultant

    Your Inbound Consultant will proactively highlight realistic and personalized opportunities to provide you with strategic recommendations to help reach your goals and achieve the maximum value from HubSpot.

  • amy-1.png
    Amy Broman
    Designated Support Engineer

    Your Designated Support Engineers will work directly with you to become extremely familiar with your account, technical case history and the way your team likes to work, to provide technical support and troubleshooting.

Meet Our Team

  • Steph-Lussier.png
    Stephanie DeCoste
    Inbound Consultant

    Your Inbound Consultant will proactively highlight realistic and personalized opportunities to provide you with strategic recommendations to help reach your goals and achieve the maximum value from HubSpot.

  • Matthew_Mallard_Headshot-1.jpg
    Matt Mallard
    Technical Consultant

    Your Technical Consultant will provide resources and advice to guide your technical projects and ensure you are getting the most out of your HubSpot subscription.

Meet Our Team

  • Zach Jagentenfl, HubSpot
    Zach Jagentenfl
    Technical Consultant

    Your TC will work with you in a consultative fashion to bring your ideal integration to life in the HubSpot tool. Your Technical Consultant is charged with providing you guidance and advice on utilizing API’s for integrations, HubSpot design tools, and advanced HubSpot apps.

  • Designated Tech Support
  • Ongoing Consulting Access
  • Premium Access
  • Design Your Own

Designated Tech Support

Inbound marketing just the way you want it.

Overview

Personalized technical help to maximize HubSpot value
This package connects you with a Designated Support Engineer (DSE) who serves as your go-to expert for all technical questions about HubSpot software. Your DSE is available to you and your team via phone and email to resolve problems as they arise and provide guidance on how to avoid potential issues going forward, so you can get your questions answered faster and get back to driving growth for your company.

What's Included

Access to a single, consistent point of contact who knows your business and the history of your HubSpot technical landscape. Your Designated Support Engineer is available to help via email and phone in the following areas:

  • General technical questions
  • Portal customization
  • Troubleshooting bugs and product issues
  • Guidance and training on tool functionality
  • Account organization and clean-up
  • Salesforce Connector support

Key Details

Price:

Setting: Remote

Legal Description

Ongoing Consulting Access

Overview

Ongoing Inbound or Technical Consulting
As a marketer or sales leader, you know your business and its challenges inside and out. However, sometimes it can be difficult, even after viewing resources about the HubSpot tools and Inbound best practices, to feel 100% confident in applying what you’ve learned to your specific business challenges and goals.

Ongoing Consulting Access connects you with either an Inbound Consultant or a Technical Consultant who will work with you to find customized solutions to your strategic or technical challenges. Each expert is available to you and your team on an ongoing basis.

HubSpot Consultants are available to work with you in a variety of ways, depending on how you and your team work best. They will use what you share with them about your business to create custom Quarterly Strategy Reports (QSRs) that highlight opportunities for you better leverage HubSpot. The goal of every consultant is to make sure you get the most value out of HubSpot.

What's Included

This service is for you if:

  • You are a HubSpot Marketing or Sales customer
  • You want personalized strategic guidance from an inbound expert
  • You want advanced, personalized technical guidance from one consistent point of contact

Key Details

Price:

Setting: Remote

Legal Description

Premium Access

Overview

Ongoing consulting and a singular technical resource to keep you on track and to maximize HubSpot value
Premium Access connects you with an Inbound Consultant and a Designated Support Engineer who work to find customized solutions to your strategic and technical challenges. Both experts are available to you and your team on an ongoing basis. Your Inbound Consultant uses what you share with them about your business to create custom Quarterly Strategy Reports (QSRs) that help you better leverage HubSpot. Your Dedicated Support Engineer is your go-to resource for all technical questions about our software.

What's Included

  • Ongoing access to a HubSpot Inbound Consultant for assistance with your inbound strategy and areas including:
    • Goal-oriented, big-picture strategy conversations
    • Campaign planning
    • Progress check-ins to keep you on target for your top projects
    • Hands-on working sessions
    • Tool training
  • Ongoing access to a Designated Support Engineer for your general technical questions and areas including:
    • Portal customization
    • Troubleshooting bugs and product issues
    • Guidance and training on tool functionality
    • Account organization and clean-up
    • Salesforce Connector support
  • Customized Quarterly Strategy Report - example report - designed to provide proactive recommendations on how you can better reach your goals and get the most value out of the HubSpot platform based on your unique business case.

Key Details

Price:

Setting: Remote

Legal Description

Design Your Own

Overview

Continued Training with HubSpot Experts
As a modern marketer you probably have a web of integrations and marketing suites you need untangling, but you are not sure where to start.  In addition, the HubSpot tool may have some advanced features you are not sure how to implement.  Access to a HubSpot Technical Consultant can help you solve some of these problems.  Our Technical Consultants have deep product knowledge that can help both savvy marketers and web developers get the most out of the tool.  If utilizing APIs or advanced reporting interests you but you need guidance on setting those things up, Technical Consulting is for you.

What's Included

  • Consulting can be done over the phone (live strategy/technical training) or offline (audits)
  • Act in a consultative fashion on learning our APIs, how to best to structure your integration, and advanced tool training.
  • Full access to all of the HubSpot Support Team
  • Access to the abundance of resources from the HubSpot Academy Team

Types of topics/projects that are a good fit for this offering

  • API Integrations*
  • CRM Integrations
  • eCommerce Integrations
  • Custom Templates
  • Assistance with HTML/CSS/Javascript customization
  • Custom technical projects

Key Details

Price:

Setting: Remote

Legal Description

Since working with our Designated Support Engineer our Marketing Operations efforts have taken off. We're faster, more efficient and smarter about the way we build our lead gen infrastructure. Working with our Designated Support Engineer has taught me a lot about the nuances of HubSpot, as well as several "hacks" that I'll definitely be taking with me wherever I go. Our HubSpot Designated Support Engineer has been a lifesaver. She's detailed, organized, efficient, and is always willing to help.

Alex Biale

Sovrn

We’re a small company wearing multiple hats. Taking advantage of HubSpot’s Designated Support Service has been a godsend! Working with an assigned Designated Support Engineer has made our operation less stressful and simplifies accomplishing new projects. It’s as if we’ve gained a team member! Our Designated Support Engineer understands our business profile and not having to re-explain the nuances of our business each time we need IT support is great. We speak the same language!

Jane Hagy

HB Litigation Conferences

We think of HubSpot as the extra full time employee on our digital marketing team that we rely on daily.

Anthony Hodge

Global Content & Digital Marketing Communications Manager

Randstad

Request More Information

Want to Learn More?