7x Increase in Leads
1.2K website visitors per month
$40K monthly recurring revenue from retainers
With over 30 years of experience in the marketing industry, Roger Meili was well aware that the death knell was sounding for traditional outbound marketing. In 2014, he founded marketing agency ProfileMedia to give clients an easy way to implement inbound marketing in their businesses.
As a new business, ProfileMedia naturally wanted to generate traffic and gain more leads. However, it was using disparate tools to achieve this, including Kentico, MailChimp, Google Analytics, Facebook, Xing, and LinkedIn. This unintegrated method proved inefficient, says Roger; it simply wasn’t producing the results the company needed.
“I thought if it’s like this for us, and we’re marketing professionals, how difficult will it be for our customers?”
He began searching for an integrated solution that would work for both ProfileMedia and its clients, evaluating software including Marketo, Eloqua and Infusionsoft. However, none of them proved to be the all-in-one solution that fitted his need.
For the business to succeed, he needed more powerful features and price points that would suit his future customers. He turned to HubSpot. After a free trial of the HubSpot Marketing Platform, Roger was convinced. “HubSpot is not just a solution; it’s a blueprint of how to do inbound marketing. It brings everything together and makes it easy and simple.”
ProfileMedia became a HubSpot Partner, completing the onboarding process in September 2014. Roger says that it didn’t take him long to become confident using the HubSpot software.
“It didn’t require much training. Once you understand the inbound marketing methodology, it is easy to work on the HubSpot Marketing Platform. Everything can be managed from the one place – the website and the blog, as well as our email marketing, SEO, and CRM. On the sales and marketing side, the training we received was more like coaching; we discussed sales strategy, how to approach the customer, how to set up the product for them, and how HubSpot can help.”
The first task was to use the HubSpot software to get visitors to the company’s website and then turn those visitors into leads. ProfileMedia used the Social Inbox and the Blog App to promote its inbound marketing content, which included reports, ebooks and videos. It soon received a massive boost to its visitor traffic and nurtured these new leads with Landing Pages and automated Workflows.
The next challenge was to start pitching the HubSpot Marketing Platform to potential customers – no easy feat in the Swiss market. “We are pioneers in this territory, which is three to five years behind on inbound marketing,” says Roger. “We had to educate people on the concept.”
Through a mix of education and demonstrable results, ProfileMedia has succeeded in winning over clients and to date, it has sold over 10 HubSpot licenses to its customers. It focusses on retainer work, offering long-term contracts to customers who need help producing their content and contracts of three to six months to clients who need initial coaching on implementing the inbound model in their companies.
The majority of ProfileMedia’s clients haven’t used inbound marketing before; in fact, according to Roger, they are sometimes not prepared for just how powerful it can be.
“One of our customers is in the sauna business, and he wanted more leads for his infrared product. He told me, ‘I don’t have a big margin on this, so I need to automate the leads process as much as possible’. We set up a campaign, and within three months, he was getting 30 leads a month, compared to none before. He wasn’t expecting it to be so successful, so that was something else we had to manage, the sales process afterwards.”
It is these tangible gains that Roger believes leads customers to renew their contracts with ProfileMedia. The agency has also seen impressive results within its own company. Before it implemented the HubSpot software, “we had zero infrastructure, zero traffic, zero leads, and zero customers,” admits Roger. However, that picture has now changed dramatically.
Within 12 months, the company was averaging 1,200 website visitors per month. Today, it has over 700 leads in the pipeline, a recurring turnover of $40,000 per month and is growing at 50% per year. During 2016, Roger plans to make even more gains and achieve 30 high-potential leads and one new customer every month.
In the longer term, he predicts that the German-speaking market will move away from outbound marketing and fully embrace inbound marketing. By becoming a HubSpot Partner, ProfileMedia has gotten in on the ground floor of this shift, future-proofed it's business, and is well placed to lead the way in its territory.
“The HubSpot software is the all-in-one solution that works for our business and our customers – it’s easy, fast, powerful, and flexible.”
9.7x Increase in Traffic
267% Increase in Leads
56% Decrease in Time to Close Tickets
87% Increase in Customers
30% Increase in Turnover
1,000% Increase in Monthly Traffic
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