Key Differentiators of Sales Hub
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More connected: Sales Hub connects your data and people without the cost and complexity of multiple tools and legacy CRMs.
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More productive: Sales Hub provides a connected, crafted UI experience for faster activation and better adoption, so reps can spend more time actually selling.
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More supported: HubSpot makes sure you have the help when you need it with HubSpot’s world-class customer support, award-winning HubSpot Academy, and Professional Services designed to maximize the power of Sales Hub.
- AI Capabilities: Get tasks done faster using AI-powered, chat-based commands.
More Connected
What Microsoft Dynamics 365 Sales Offers:
- Dynamics 365 Sales connects users by providing a centralized platform for managing customer data and interactions, allowing sales teams to collaborate and share information more easily.
- Dynamics 365 Sales integrates with other Microsoft tools, such as Outlook and Teams, to provide a seamless experience for users. Access to Outlook and Teams requires add-ons.
What Sets HubSpot 
- Sales Hub gives sales leaders total visibility into sales metrics--without waiting in line for help from an admin or analyst*. HubSpot's out-of-the-box reporting software is powerful yet easy to use, with deep pipeline insights to help accurately forecast performance and coach teams to hit their goals.
- As Sales Hub is built on HubSpot’s connected CRM platform, tools like Playbooks, Email Templates, Unified Reporting, and Lead Scoring help increase alignment and encourage collaboration between Sales and Marketing teams. No connectors or data sync required!
*Users can accomplish reporting within Dynamics Sales using built-in views, charts and dashboards that are available out-of-the-box, but eventually they may find that they run into some limitations (source).
Sales Hub customers see their average deal amount increase by 18% on average after 12 months. (Hubspot Annual ROI Report)
More Productive
What Microsoft Dynamics 365 Sales Offers:
- Dynamics offers a wide range of powerful products for businesses of all sizes such as sales execution (lead management, forecasting, CPQ, etc.), reporting, and more.
- Microsoft Viva Sales eliminates manual data entry and gives sellers more time to focus on selling. It uses Microsoft 365 and Microsoft Teams to automatically capture, access, and register data. Viva Sales requires add-ons.
What Sets HubSpot
- With Sales Hub, you can create accurate sales forecasts, manage and maintain strong sales pipelines and maximize revenue by prioritizing the most important deals.
- HubSpot helps you store, track, manage, and report on each action a customer makes throughout the sales cycle.
Sales Hub customers close 36% more deals on average after 12 months. (Hubspot Annual ROI Report)
More Support
What Microsoft Dynamics 365 Sales Offers:
- All Dynamic purchases come with a standard support plan that includes web and phone incident submission, access to self-help portals, as-needed break/fix incidents, etc.
- Only the paid support plans include advisory services, where customers can receive recommendations, general advice, best practices, or guidance on how to use the products (source).
What Sets HubSpot
- 24/7 customer support is included with every plan. For Enterprise customers, phone is included at no extra charge.
- Maximize Sales Hub's power and learn everything you need to know about the most sought-after business skills within the award-winning HubSpot Academy.
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Customers take an average of 35 days to activate Sales Hub. (Hubspot Annual ROI Report)
AI Capabilities
What Dynamics 365 Sales Offers:
- Copilot in Dynamics 365 Sales and Viva Sales can help sellers save time by reducing the amount of administrative work they need to do.
- Copilot can help sellers write email responses to customers, and can create an email summary of a Teams meeting in Outlook. The meeting summary includes details from the seller's CRM, such as product and pricing information, as well as insights from the recorded Teams call.
What Sets HubSpot
- ChatSpot is a conversational CRM bot that sales, marketing, and service professionals can connect to HubSpot to increase their productivity. With chat-based commands, you can accomplish everything you already do in HubSpot — even faster.
- ChatSpot allows users to perform a variety of tasks, including adding contacts to the CRM, creating custom reports, summarizing HubSpot data, and drafting effective, personalized marketing messages and emails.
| Feature |
HubSpot
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Microsoft Dynamics 365 Sales |
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Base License
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Sales Hub Enterprise
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Dynamics 365 Sales Enterprise
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Account, Contact, Lead & Opportunity Management
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Workflow & Approval Automation
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Pipeline Management
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Forecast & Reporting |
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Partner Relationship Insights
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Prospecting Tools (Prospecting Workspace, Sequences, AI sales email generator, Mobile prospecting)
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Sales Bots
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$$$ Requires Dynamics 365 Customer Service |
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CPQ Tool
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Lead Scoring
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Conversation Intelligence (includes Call Transcripts and Coaching)
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Phone Numbers Provided
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72% of Sales Hub Professional and 84% of Enterprise customers display high Sales Hub feature usage.
Read more in the HubSpot Annual ROI Report.
HubSpot is trusted by over 177,000 businesses in more than 120 countries.
Free Meeting Scheduler
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Sales Reporting Resources
Use HubSpot's free reporting resources to learn how to forecast, calculate compensation, and more.
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HubSpot + Dynamics Integration
Sync Microsoft Dynamics 365 leads, contacts, accounts, opportunities, and products to HubSpot.
Close More Deals with HubSpot today!
Use HubSpot Sales Hub to help teams close more deals, deepen relationships, and manage sales pipelines more effectively.
