Conversant Bio Realizes 3,558% ROI With HubSpot Partner SmartBug Media

A leader in tissue procurement for pharmaceutical research, Conversant Bio wanted to generate qualified leads from their website. Partnering with SmartBug Media they utilized HubSpot's inbound marketing platform to dramatically increase lead quality and lead volume resulting in an outstanding return on their investment.


increase in leads month-over-month
within first six months


increase in marketing qualified leads month-over-month
within first six months


within first six months

About Conversant Bio

Conversant Bio provides researchers around the world with hyper-annotated human tissue samples in order to conduct informed, cutting edge investigations into many of today's most problematic diseases. Conversant Bio acts with the belief that because patients are waiting, high quality and efficiently delivered samples make a difference.

Addressing a Vital Need to Attract Qualified Prospects

Simply possessing extensive knowledge of a complex scientific subject isn’t nearly enough to operate a successful business. The difference between a company muddling along and experiencing incredible growth is the ability to communicate that knowledge to the customer.

Saying that it could be the difference between life and death that Conversant Bio reach the healthcare research community, would not be an understatement. So when the Alabama-based firm ─ which sells specific tissue samples to researchers investigating potentially deadly diseases ─ contacted SmartBug for help, there was an intense sense of urgency.

“We knew we had impactful products that were highly desired by our customers,” said Luke Doiron, Chief Commercial Officer at Coversant Bio. “The problem was that our website and marketing approach wasn’t aligned to attract the best prospects and clearly communicate our value proposition.”

"Working with SmartBug Media as a partner, we've built a comprehensive plan that has fully optimized our website for inbound marketing and created an ambitious inbound marketing strategy."

Luke Doiron

Chief Commercial Officer

Conversant Bio

Developing the Foundation for Success

To kick things off, SmartBug Media conducted a comprehensive inbound marketing gap analysis that assessed the company’s ability to attract qualified prospects, convert them to leads and provide more qualified opportunities to the sales team. This assessment evaluated Conversant Bio’s website, content marketing, conversion capabilities, lead nurturing and a variety of other best practices correlated to high marketing ROI. “Our inbound marketing assessment process allowed us to take a holistic view of what the Conversant Bio team was doing and to make suggestions about areas that they could improve,” said Ryan Malone, founder and CEO of SmartBug Media. “The result was a comprehensive plan that optimized the website for inbound marketing and created an aggressive inbound marketing program.”

To build a strong foundation, SmartBug transitioned Conversant Bio away from the marketing-limited Magento web platform to HubSpot, an all-in-one marketing platform developed to leverage content marketing efforts and optimize for lead generation. “You really can’t build a good inbound marketing program without the right foundation in place.” Malone said. “We implemented HubSpot so Conversant Bio would have access to the blogging, lead conversion, social media and analytics tools we’d need to get the highest ROI from their marketing investment.”

"Before the SmartBug-driven inbound marketing campaigns, the majority of our web leads were either irrelevant or spam. Now utilizing the HubSpot tools, we're experiencing massive ROI on our inbound marketing activities."

Luke Doiron

Chief Commercial Officer

Conversant Bio

Reaching Researchers Through Inbound Marketing

The principal challenge lay in Conversant Bio reaching various audiences within the research community, where disease states are vertical. For example, cancer researchers are not interested in diabetic tissue content.

As part of its Inbound Marketing Playbook, SmartBug recommended an aggressive and targeted inbound marketing campaign to attract researchers by focusing campaigns in specific disease states.  SmartBug delivered fully-managed campaigns that included keyword analysis, the development of persona-centric content, targeted and optimized blogging, social media promotion and conversion paths to bring prospects into Conversant Bio’s sales cycle. SmartBug also leveraged the conversion optimization tools included in HubSpot to enhance the performance of each campaign over the course of time --- creating a portfolio of campaigns that performed better each month.


Significant Results

Within six months the result of this one-two inbound marketing punch was significant.  Conversant Bio generated a 250% month-over-month increase in lead growth, with the proportion of marketing qualified leads increasing from 10% to 80% during the same time, an increase of 700%. The ROI for the campaign was a staggering 3,558%, which will be even higher when they consider customers sourced from this campaign will continue to buy like other customers.

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