What's one thing most people don't know about you?
For someone who has to be in front of audiences all the time, public speaking still terrifies me!
What does an average day look like for you?
As part of the Learning & Development team, I help onboard and train our new hires in Customer Success specifically on consulting with our HubSpot customers in APAC. On a typical day, I'm facilitating anywhere from 2-4 training sessions and providing feedback for hands-on exercises. Outside training, I partner with my stakeholders from Customer Success to review learning gaps, new hire performance and content updates to name a few. I also coordinate with the broader L&D team to align on regional and global priorities when it comes to our foundational learning programs. On an ad-hoc basis, I also create and deliver training content outside of the usual new hire experience -- I conducted a CRM Consulting session with University students in support of Campus Recruiting in APAC while I also partnered with Customer Success Managers in Sydney to educate our own customers on employee onboarding and training best practices to double down on thought-leadership efforts in the region.
How does your role impact the People Ops mission of empowering people to do their best work?
I'd like to think that through our foundations programming, I'm able to help enrich our Customer Success employees with the knowledge and skills they need to best consult with our customers and in turn, help our customers realize value from HubSpot.
How does HubSpot's culture help you do your best work?
As a company, we index heavily on autonomy when it comes to work. This has certainly given me the proper headspace and environment when studying and solving for learning gaps. Finally, the strong feedback and collaboration culture helps me keep the content relevant to the business and improve my delivery for our learners.
Anything else you want to add that candidates may want to know?
A degree or background is helpful but not necessary to succeed in a place like HubSpot. Some of the best HubSpotters I know are from diverse backgrounds - a chemical engineer, a history major, a flight attendant and even a nurse!