Conversation Intelligence

Don’t miss out on the best coaching opportunities. Bring the voice of the customer directly into your CRM, and make coaching easy for your team.

Call index - call review panel search for competitor
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Transform Your Team and Delight Your Customers at Scale

Ensure best practices and consistency across your organization.

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  1. Call index - call review panel search for competitor

    Uncover the ‘why’ behind team performance.

    Customer conversations are the richest source of actionable insights for both sales leaders and reps. But as call volumes increase, manually sourcing insights can feel impossible​.

    Unlock a competitive advantage with conversation AI that automatically takes notes and provides deeper insights into your team's calls. Capture hours of voice data in your CRM to unlock coaching opportunities, quantify competitive trends, surface top objections, and identify changes in market dynamics. Then make data-driven decisions to impact deal outcomes and ensure consistency in your sales strategy.

  2. Full screen call review

    Help managers become their team’s favorite coach.

    The best managers help their teams close the best opportunities. But with limited time to shadow calls, aggressive hiring targets, and remote teams, providing guidance based on tangible insights has never been harder.

    Conversation intelligence enables managers to ramp new reps and develop top performers faster. Through streamlined call coaching, managers can uncover performance patterns and leave feedback through call commenting on specific moments. You’ll identify the winning formula the best reps use to overcome objections and close deals.

  3. Global Search - call keyword search and filters

    Hear your customer’s voice on one platform.

    Sales to Services handoffs shouldn’t be frustrating for your team or your customers. And the rest of your organization shouldn’t have to rely on gut feelings to get to the truth about what customers want.

    Conversation intelligence data is baked into your day-to-day operations so you can collaborate with a complete view of customer interactions. Search for tracked terms mentioned on calls, like a top competitor or new product name, report on tracked terms associated with performance, and trigger workflows from tracked terms mentioned to automate your business. The benefits extend beyond sales: customer service leaders, marketers, product managers, and the rest of your team can finally act on insights from your customers and market.

Maximize the Value of your Sales and Service Calls.

Apply Conversation Intelligence to your calls placed through HubSpot Calling, Zoom, JustCall, Kixie, and more of the calling software that you already use.

Scale your business like never before.

Use HubSpot to streamline your coaching by bringing your team, tools, and data together in one place.

See why thousands of customers use HubSpot to delight customers at scale.