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Call Recording

Automatically log call recordings directly to a HubSpot contact record for your team to pull up, reference, and learn from later on.

Get started with HubSpot's call recording software.
  • This feature is only available in premium editions of Sales Hub and Service Hub. See the Sales Hub pricing page and the Service Hub pricing page for more information.

  • Calls are recorded and stored on the contact record to save your team time. Every employee can listen to past conversations to get additional context on feature requests, bugs, churn, and expansion directly from the source

  1. With call recordings, you'll never miss a beat.

    You can’t be everywhere at once. Call recording lets you listen in on any call, anywhere. 

    Customers don’t want to repeat themselves, and with call records, they don’t have to. Your team has the full context of every customer’s history with the click of a button. 

    Return to recordings to get additional context on key conversations, such as feature requests or valuable upsell opportunities. Take what you learn and continually improve your approach to sales calls and customer service conversations. With call recording, your team can always be learning and getting better.

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  1. Get context on prospects and companies.

    Automatically record calls directly to the contact record within your CRM. Call recording directly associates calls with contacts and companies so it’s easier to get a full view of the customer’s experience.
    Track recorded calls in your HubSpot CRM.
  2. Align on calls, quickly.

    Instead of playing a frustrating game of telephone, play back call recordings at any time to get the information you need. For even more insight, unlock call transcription and conversation intelligence to streamline call analysis and coaching.
    Record sales calls for future use.
  3. Learn from your past calls.

    With call recording, you’ll be able generate reporting on call outcomes to understand opportunities for team improvement. Use feedback on past calls to generate better plans and processes for the future.
    Train your team with call recordings.

Have questions? Give us a call and we'll walk you through it.

+1 888-425-0873

Frequently Asked Questions

  • Call recording features allow for you to record active voice conversations within software by registering your phone number and allowing you to make the calls directly to leads directly. By recording conversations, sales reps can revise recordings for actionable insights on prospect conversations.

  • Popular call recording features:

    • Call log record management
    • Lead stage tracking
    • CRM integration
    • Desktop calling
  • HubSpot’s call recording is available in the Starter, Professional, or Enterprise editions of Sales Hub or Service Hub. You can see pricing details for Sales Hub here and for Service Hub here.

  • The number of minutes available depends on which HubSpot edition you’re using. 

    • Starter: 500 minutes of calling per account per month
    • Professional: 3,000 minutes of calling per account per month
    • Enterprise: 12,000 minues of calling per account per month

    Read more about the tiers and plans here.

  • You can integrate HubSpot with Aircall, RingCentral, CallRail, and more. HubSpot offers many integrations with calling software. Check HubSpot’s App Marketplace to learn more.