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- ## The HubSpot Customer Platform
All of HubSpot's marketing, sales, and customer service software on one agentic platform.
[Free HubSpot CRM](https://www.hubspot.com/products/crm)
[Overview of all products](https://www.hubspot.com/products/get-started)
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AI-powered, flexible CRM software
[Learn more](https://www.hubspot.com/products/crm/ai-crm)
- ### Small Business Bundle
The Starter edition of each product, built for startups and small businesses
[Learn more](https://www.hubspot.com/products/crm/starter)
- ### Breeze
AI agents and features that power the entire platform
[Learn more](https://www.hubspot.com/products/artificial-intelligence)
- ### AEO (Beta)
Answer engine optimization tools that track and improve your brand's visibility in AI results
[Learn more](https://www.hubspot.com/products/aeo)
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Connect your favorite apps to HubSpot
[See all integrations](https://ecosystem.hubspot.com/marketplace/apps)
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- ## Marketing
- ### [Generate leads](https://www.hubspot.com/use-case/generate-leads)
Convert visitors into contacts for your database.
- ### [Automate marketing](https://www.hubspot.com/use-case/automate-marketing)
Create campaigns with automation and AI.
- ## Sales
- ### [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline)
Generate a pipeline of high-quality prospects.
- ### [Close deals](https://www.hubspot.com/use-case/close-more-deals)
Streamline your process and close more deals faster.
- ## Customer Service
- ### [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support)
Support customers at scale with AI and a help desk.
- ### [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction)
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- ## Content
- ### [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey)
Easily craft content for your audience, with help from AI.
- ### [Manage content](https://www.hubspot.com/use-case/manage-content)
Organize, update, and distribute content in one place.
- ## Startups & Small Businesses
- ### [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers)
Generate leads through content, AI, and automation.
- ### [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster)
Prospect smarter and automate payments.
- ### [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data)
Unify your team and data on one platform.
- ## Artificial Intelligence
- ### [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent)
Scale customer service with an AI customer agent.
- ### [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent)
Identify and engage high-value leads with an AI prospecting agent.
- ### [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent)
Get instant answers about your customers with an AI data agent.
## By Team Size
- ### For Small Businesses & Startups
HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one.
[Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter)
- ### For Enterprises
With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use.
[Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise)
## Why HubSpot?
- ### Why Choose HubSpot?
After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates.
[Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot)
- ### Case Studies
Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better.
[See all case studies](https://www.hubspot.com/case-studies)
- ### Spotlight: Product Updates
Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase.
[Explore product updates](https://www.hubspot.com/spotlight)
- [Pricing](https://www.hubspot.com/pricing/marketing)
- Resources Resources
- ## Featured Links
- [Spotlight: Product Updates](https://www.hubspot.com/spotlight)
- [What's New in HubSpot](https://www.hubspot.com/new)
- [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot)
- [Sustainability](https://www.hubspot.com/sustainability)
- ## Community & Events
- [INBOUND Event](https://www.inbound.com/)
- [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers)
- [HubSpot Community](https://community.hubspot.com/)
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- ## Partners
- [Solutions Partner Program](https://www.hubspot.com/partners/solutions)
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- ## Education
- [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing)
- [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing)
- [HubSpot Blogs](https://blog.hubspot.com/)
- [Free Courses & Certifications](https://academy.hubspot.com/)
- [Ebooks, Guides & More](https://www.hubspot.com/resources)
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- ## Tools
- [Website Templates](https://ecosystem.hubspot.com/marketplace/templates)
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- ## Services
- [Onboarding](https://www.hubspot.com/services/onboarding)
- [Migration](https://www.hubspot.com/services/professional/migrations)
- [Premium Support](https://www.hubspot.com/services/premium-support)
- [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions)
- Products Products
- ## The HubSpot Customer Platform
All of HubSpot's marketing, sales, and customer service software on one agentic platform.
- [__Free HubSpot CRM__](https://www.hubspot.com/products/crm)
- [__Overview of all products__](https://www.hubspot.com/products/get-started)
- [
\
__Marketing Hub__
\
Marketing automation software](https://www.hubspot.com/products/marketing)
- [
\
__Sales Hub__
\
Sales software](https://www.hubspot.com/products/sales)
- [
\
__Service Hub__
\
Customer service software](https://www.hubspot.com/products/service)
- [
\
__Content Hub__
\
Content marketing software](https://www.hubspot.com/products/content)
- [
\
__Data Hub__
\
Data management software](https://www.hubspot.com/products/data)
- [
\
__Revenue Hub__
\
CPQ, billing, and payments software](https://www.hubspot.com/products/revenue)
- [
\
__Smart CRM__
\
AI-powered, flexible CRM software](https://www.hubspot.com/products/crm/ai-crm)
- [
\
__Small Business Bundle__
\
The Starter edition of each product, built for startups and small businesses](https://www.hubspot.com/products/crm/starter)
- [
\
__Breeze__
\
AI agents and features that power the entire platform](https://www.hubspot.com/products/artificial-intelligence)
- [
\
__AEO (Beta)__
\
Answer engine optimization tools that track and improve your brand's visibility in AI results](https://www.hubspot.com/products/aeo)
- [
\
__HubSpot Marketplace__
\
Connect your favorite apps to HubSpot](https://ecosystem.hubspot.com/marketplace/apps)
- Solutions Solutions
- By Use Case
- ## Marketing
- [Generate leads](https://www.hubspot.com/use-case/generate-leads)
- [Automate marketing](https://www.hubspot.com/use-case/automate-marketing)
- ## Sales
- [Build pipeline](https://www.hubspot.com/use-case/build-sales-pipeline)
- [Close deals](https://www.hubspot.com/use-case/close-more-deals)
- ## Customer Service
- [Scale support](https://www.hubspot.com/use-case/scale-customer-service-support)
- [Drive retention](https://www.hubspot.com/use-case/drive-customer-satisfaction)
- ## Content
- [Create content](https://www.hubspot.com/use-case/create-content-for-customer-journey)
- [Manage content](https://www.hubspot.com/use-case/manage-content)
- ## Startups & Small Businesses
- [Find and reach customers](https://www.hubspot.com/use-case/find-and-reach-customers)
- [Grow sales and get paid](https://www.hubspot.com/use-case/grow-sales-and-get-paid-faster)
- [Organize customer data](https://www.hubspot.com/use-case/understand-and-organize-customer-data)
- ## Artificial Intelligence
- [Resolve customer queries 24/7](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent)
- [Automate sales prospecting](https://www.hubspot.com/products/sales/ai-prospecting-agent)
- [Research customers faster](https://www.hubspot.com/products/artificial-intelligence/ai-data-agent)
- By Team Size
- ## By Team Size
- 
### For Small Businesses & Startups
HubSpot’s all-in-one Starter Customer Platform helps your growing startup or small business find and win customers from day one.
[Learn more about HubSpot’s Starter Customer Platform](https://www.hubspot.com/products/crm/starter)
- 
### For Enterprises
With HubSpot’s integrated Enterprise Customer Platform, you don’t have to sacrifice power for ease of use.
[Learn more about HubSpot’s Enterprise Customer Platform](https://www.hubspot.com/products/crm/enterprise)
- Why HubSpot?
- ## Why HubSpot?
- 
### Why Choose HubSpot?
After just one year, HubSpot customers acquire 129% more leads, close 36% more deals, and see a 37% improvement in ticket closure rates.
[Learn more about why how HubSpot’s solution is different](https://www.hubspot.com/why-choose-hubspot)
- 
### Case Studies
Explore examples of companies like yours from all over the globe that use HubSpot to unite their teams, empower their businesses, and grow better.
[See all case studies](https://www.hubspot.com/case-studies)
- 
### Spotlight: Product Updates
Learn about HubSpot’s featured product releases and announcements in this semi-annual product showcase.
[Explore product updates](https://www.hubspot.com/spotlight)
- [Pricing](https://www.hubspot.com/pricing/marketing)
- Resources Resources
- ## Featured Links
- [Spotlight: Product Updates](https://www.hubspot.com/spotlight)
- [What's New in HubSpot](https://www.hubspot.com/new)
- [Why Choose HubSpot?](https://www.hubspot.com/why-choose-hubspot)
- [Sustainability](https://www.hubspot.com/sustainability)
- ## Community & Events
- [INBOUND Event](https://www.inbound.com/)
- [Webinars](https://www.hubspot.com/resources/webinar#resource-library-page-headers)
- [HubSpot Community](https://community.hubspot.com/)
- [HubSpot User Groups](https://www.hubspot.com/hubspot-user-groups)
- ## Partners
- [Solutions Partner Program](https://www.hubspot.com/partners/solutions)
- [Technology Partner Program](https://www.hubspot.com/partners/app)
- [Affiliate Partner Program](https://www.hubspot.com/partners/affiliates)
- [Education Partner Program](https://academy.hubspot.com/education-partner-program)
- [Startup Partner Program](https://www.hubspot.com/startups/partners)
- ## Education
- [The Loop Marketing Playbook](https://www.hubspot.com/loop-marketing)
- [What Is Inbound Marketing?](https://www.hubspot.com/inbound-marketing)
- [HubSpot Blogs](https://blog.hubspot.com/)
- [Free Courses & Certifications](https://academy.hubspot.com/)
- [Ebooks, Guides & More](https://www.hubspot.com/resources)
- [HubSpot Knowledge Base](https://knowledge.hubspot.com/)
- ## Tools
- [Website Templates](https://ecosystem.hubspot.com/marketplace/templates)
- [Developer Tools](https://developers.hubspot.com/)
- ## Services
- [Onboarding](https://www.hubspot.com/services/onboarding)
- [Migration](https://www.hubspot.com/services/professional/migrations)
- [Premium Support](https://www.hubspot.com/services/premium-support)
- [Hire a Solutions Partner](https://ecosystem.hubspot.com/marketplace/solutions)
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[Start free or get a demo](https://www.hubspot.com/products/get-started)
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- [日本語](#)
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- [Directory](https://www.hubspot.com/case-studies/directory)
- MVC Group

# HubSpot Revolutionizes Marketing and Customer Service for Castelli, Sportful, and Karpos Brands on SAP Commerce Cloud
Consumer Goods
200-1,000 employees

- 100%
Centralized Touchpoints
- +100%
Conversion Rate
- 5
Different Teams on a Single Platform
Use Cases
- Integrate Company Data
- Full CRM
- Increase Conversion Rates
Products
- [The Full CRM Platform](https://www.hubspot.com/products/crm/enterprise)
### Story Overview
Implementing HubSpot with the support of Exelab, MVC Group today manages to coordinate all activities of the three brands with a single tool and maintains a complete and unified view of each customer's data. This enables the delivery of excellent service quality and optimizes the relationship with the customer throughout the entire purchasing process.
### About Company
Manifattura Valcismon, located at the foot of the stunning Dolomites, is a company founded in 1946. Initially specialized in the production of high-quality wool yarns and underwear, over the years it has shifted its business focus towards the world of sports clothing.
#### __The Challenge and Goals__
[MVC Group](https://www.mvcgroup.com/en) is a brand with a strong international presence, whose three flagship brands, namely Castelli, Sportful, and Karpos, are considered leaders in technical sportswear. The company operates in 75 countries through six regional hubs that cover local markets: Europe, the United States of America, Canada, Spain, Portugal and Andorra, Austria and Germany, China and Japan. Its territorial presence is extremely widespread, with commercial structures covering much of the world.
MVC Group aimed to provide the teams of the three brands with more effective and intuitive marketing tools to cultivate the customer relationship more precisely and, potentially, manage the business relationship with the customer more efficiently. At the same time, it was necessary to restructure the e-commerce platform of each brand to facilitate and speed up management processes, in light of the complexity of the continuously growing DTC business.
The real challenge was to identify and implement a solution that could interface completely with the three e-commerce systems, providing a comprehensive system for marketing and customer service activities, with the possibility of also supporting sales teams in managing their own activities in the future.
This solution had to allow the various teams of the different brands to work with a unified tool, capable of managing and monitoring all activities related to the company's business
#### __The Solution__
MVC Group decided to adopt HubSpot as an all-in-one CRM solution, in response to their need to effectively manage all marketing and customer service activities within a single platform. Thanks to the complete integration with the company's e-commerce, this solution allows a coordinated management of activities and a complete and unified view of customer data.
Furthermore, the platform provides centralized access to customer information, simplifying the decision-making process and improving collaboration among teams. In this way, each operator has access to the correct information at the right time, improving the quality of service offered and optimizing the relationship with the customer.
This choice allowed the company to fully leverage the benefits of this innovative CRM platform, improving and optimizing its commitment to providing quality service to its customers and simplifying the process of managing marketing and customer service activities.
#### __Key Points__
MVC Group implemented HubSpot, integrating all marketing and customer service processes to manage and monitor activities related to its three brands. In collaboration with the partner responsible for developing e-commerce on SAP Commerce Cloud technology and the system integrator, an analysis was carried out, the architecture was designed, and the data structure was developed within HubSpot. They worked on a complete and scalable model, but at the same time easy to use to facilitate rapid adoption.
- HubSpot's marketing tools were implemented to communicate personally with each user of the three brands, including a system of personalized and effective emails for the recovery of abandoned shopping carts, an integration with Strava to allow more effective campaign management, and integrated event management in Eventbrite.
- A series of solutions for collecting user data in HubSpot were implemented, with the aim of improving profiling.
- The systems for sending personalized coupon offers were integrated into HubSpot, and a "product recommendation engine" was created to help users find complementary or alternative products while browsing the e-commerce, based on the information present within the CRM.
- The ERP system was integrated with HubSpot in order to ensure constant and timely updating of the product catalog also within the CRM, making it available, for example, to the customer service team or marketing teams for the management of specific product campaigns.
- With the aim of unifying the control of marketing activities, a centralized interface was created in HubSpot for the monitoring of campaigns, regardless of the source or tool used for their implementation.
- The communication channel related to testimonials, influencers, athletes, and brand ambassadors has been integrated into HubSpot in order to easily and clearly monitor the provided material and the results derived from the communication activities carried out by the engaged profiles
- The customer service processes were integrated and implemented in HubSpot, ensuring centralized, punctual, and simplified management of support requests through the various channels monitored by the various teams organized by brand and country.
Table of Contents Table of Contents
- [The Challenge and Goals](https://www.hubspot.com#the-challenge-and-goals)
- [The Solution](https://www.hubspot.com#the-solution)
- [Key Points](https://www.hubspot.com#key-points)
> Thanks to HubSpot, we were able to integrate and optimize the performance of our marketing, sales, and customer service departments, always prioritizing the core needs of our business.
Michela Grando
CRM Manager
MVC Group


### Start Growing With HubSpot Today
With tools to make every part of your process more human and a support team excited to help you, growing your business with HubSpot has never been easier.
[Get a demo](https://offers.hubspot.com/crm-platform-demo)
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### A new customized CRM for Arduino, the global leader in open-source hardware and software
- 200-1,000 employees
- Italy
* * *
[Read more](https://www.hubspot.com/case-studies/arduino)
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