A list of FAQs about the HubSpotAgency Partner Program for current Agency Partners
Below you'll find a list of FAQs about the HubSpot Agency Partner Program. If your question isn't on this list, please feel free to submit it here. We'll do our best to answer it and update this page.
Additional resources can also be found in your Resource Center.
Commissions are paid on a quarterly basis and 45 days after the quarter closes.
Please send an email to firstname.lastname@example.org with your inquiry.
Our commissions are paid out on a quarterly cycle after our accounting team has closed our books and accounted for the revenue from that quarter.
You can request a statement to be generated by emailing VARcommissions@hubspot.com
Partners should attach Wire/ACH information when they submit their W9 to be paid through wire transfer. All these forms can be found on the Partner Program Agreement page.
Starting in November 2016 Partners, will receive 20% commission for both Sales and Marketing products, regardless of the order in which they were sold. All domains still have to be properly registered inside of your Partner Portal, as always to get credit. There will be no retroactive commission awarded for months prior to November 2016.
No, but this could change in 2017. We are currently evaluating this option.
No, not at this time. Expect this to change at some point in 2017.
No, not in the near term. Partners can request a commission report from email@example.com that breaks commission out by domain. Keep in mind that this does not break commission out by product (so the report will NOT show Sales vs Marketing by domain, or at all). Please stand by as we get the proper reporting tools in place for all products in 2017.
As part of the tiers model that rolled out in May 2016, all agencies must complete the Agency Partner Certification in order to be tiered at all. It is also required to have a median app usage of at least 5. Once that is completed, a Partner can move up through tiers by attaining various thresholds of sold and managed MRR.
To learn more about these criteria and how tiers are calculated, read our FAQs on the tiers program.
No, you don't need to be the original Partner that sold the account to get managed MRR credit. However, you must fulfill all the managed MRR criteria to get credit. Also, please note that you will not receive commissions for accounts you're managing but did not sell.
A client that you manage will not appear in your dashboard if you don't have a partner employee from your agency registered in the client's portal. Please ensure that this user is registered in your own portal as a "partner employee" user as well (this can be done in the Users section of your HubSpot Portal settings).
Tiers are updated monthly, on the 15th of the month.
The next month.
Partner lead registration is processed through your HubSpot portal or Partner toolset. If you need help setting this up, please contact your Channel Account Manager. For full details on how registration works, please read this slide deck.
After 1 year, their "Registration Status" property will change to "Expired."
Yes. Once a contact expires, just complete Step 8 in this slide deck again.
All HubSpot users are subject to the normal terms of service.
Please read the Subscription Term and Renewal section of our terms and services.
It’s important to stay aware of how lead generation efforts and large imports affect your future bills with HubSpot. You can monitor this directly in each client’s portal by navigating to ‘Settings’ > ‘Company & Billing Info’. Contact tier upgrades will automatically be adjusted on a future bill date and do not require HubSpot to notify you directly about the overage.
So you want to be listed in our Partner Directory? We’re thrilled! Our Partner Directory is one of the fastest ways to get you in front of our existing client base that need your services. In order to keep the integrity of the directory, we require all agencies to take, pass and stay current on their Partner Certification exam. We also require Partners to reach at least Silver tier status to be part of the Partner Directory (learn more about Partner tiers here).
Once you have passed your certification and are at least Silver Tiered, next step is to list your services. Make sure you have all of the information populated under “Provider Profile” to be listed. Failure to complete any of the fields in the provider profile section will result in your listing not going live.
Sold MRR is credited to the Partner if they closed the sale and that close date is in the last 12 months. Sold indicates the partner closed the sale but that close date is more than 12 months ago.
Every client has a number of apps being used. Median App Usage is the median of the number of apps used for every client. Having a median app usage of at least 5 is a requirement for for an agency to be tiered.
Our annual Partner Day event, held in Cambridge and hosted by HubSpot, is a gathering of our top Partners for a day and a half of networking, breakout sessions and partying. Gold, Platinum and Diamond tiered partners are eligible to attend.
Partner Day in Cambridge will be April 26-27, 2017.
North American Partner Day invitations are sent to Gold, Platinum and Diamond Partners. Please note that due to capacity limitations, attendance is limited to 1 individual from each Gold Partner and 2 individuals from each Platinum or Diamond Partner. More information here.
Partner Day in Dublin will be on May 16-17, 2017.
More information coming soon.
Check out this page for all the info about attending and leading HUGs.
Want a recap of INBOUND 2016? Check out the video below.