A list of FAQs about the HubSpot Agency Partner Program for current Agency Partners
Below you'll find a list of FAQs about the HubSpot Agency Partner Program. If your question isn't on this list, please feel free to submit it here. We'll do our best to answer it and update this page.
Additional resources can also be found in your Resource Center.
Commissions are paid on a quarterly basis and 45 days after the quarter closes.
Please send an email to firstname.lastname@example.org with your inquiry.
Our commissions are paid out on a quarterly cycle after our accounting team has closed our books and accounted for the revenue from that quarter.
You can request a statement to be generated by emailing VARcommissions@hubspot.com
Partners should attach Wire/ACH information when they submit their W9 to be paid through wire transfer. All these forms can be found here. Details about commission can be found in the Partner Program Agreement page.
Starting in November 2016 Partners, will receive 20% commission for both Sales and Marketing products, regardless of the order in which they were sold. All domains still have to be properly registered inside of your Partner Portal, as always to get credit. There will be no retroactive commission awarded for months prior to November 2016.
Yes, effective November 15, 2017, partners will receive sold and managed credit for all HubSpot products, including HubSpot Sales.
Effective November 15, 2017 Sales-only deals will be visible in your dashboard.
As part of the tiers model that rolled out in May 2016, all agencies must complete the Agency Partner Certification in order to be tiered at all. It is also required to have a median app usage of at least 5. Once that is completed, a Partner can move up through tiers by attaining various thresholds of sold and managed MRR.
To learn more about these criteria and how tiers are calculated, read our FAQs on the tiers program.
No, you don't need to be the original Partner that sold the account to get managed MRR credit. However, you must fulfill all the managed MRR criteria to get credit. Effective November 15, 2017, you will now receive managed credit for accounts you're managing but did not initially sell.
A client that you manage will not appear in your dashboard if you don't have a partner employee from your agency registered in the client's portal. Please ensure that this user is registered in your own portal as a "partner employee" user as well (this can be done in the Users section of your HubSpot Portal settings).
Tiers are updated monthly, on the 15th of the month.
The next month.
Partner lead registration is processed through your HubSpot portal or Partner toolset. If you need help setting this up, please contact your Channel Account Manager. For full details on how registration works, please read this slide deck.
After 1 year, their "Registration Status" property will change to "Expired."
Yes. Once a contact expires, just complete Step 8 in this slide deck again.
All HubSpot users are subject to the normal terms of service.
Please read the Subscription Term and Renewal section of our terms and services.
It’s important to stay aware of how lead generation efforts and large imports affect your future bills with HubSpot. You can monitor this directly in each client’s portal by navigating to ‘Settings’ > ‘Company & Billing Info’. Contact tier upgrades will automatically be adjusted on a future bill date and do not require HubSpot to notify you directly about the overage.
So you want to be listed in our Partner Directory? We’re thrilled! Our Partner Directory is one of the fastest ways to get you in front of our existing client base that need your services. In order to keep the integrity of the directory, we require all agencies to take, pass and stay current on their Partner Certification exam. We also require Partners to reach at least Silver tier status to be part of the Partner Directory (learn more about Partner tiers here).
Once you have passed your certification and are at least Silver Tiered, next step is to list your services. Make sure you have all of the information populated under “Provider Profile” to be listed. Failure to complete any of the fields in the provider profile section will result in your listing not going live.
Sold MRR is credited to the Partner if they closed the sale and that close date is in the last 12 months. Sold indicates the partner closed the sale but that close date is more than 12 months ago.
Every client has a number of apps being used. To qualify for the Partner Tiers Program, you must have a median client app usage equivalent to 3 or more, across both HubSpot Marketing and / or HubSpot Sales products. This metric evaluates the accounts you've sold in the last 12 months and the accounts you're currently managing.
All of the partner event dates for 2018 can be found on this blog post.
Check out this page for all the info about attending and leading HUGs.
Want a recap of INBOUND 2016? Check out the video below.