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HubSpot's AI-Powered Enterprise Customer Platform

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Manage Your Business With Confidence

HubSpot's Enterprise Customer Platform is built for businesses that choose growth. Our AI-powered solution gives teams intuitive tools they'll actually use, achieving the high adoption rates enterprise success demands. Drive measurable value within weeks and unify your data, teams, and tools in one platform.

It's Intuitive

Build powerful solutions without complexity. Our intuitive platform lets your teams create sophisticated, scalable systems without specialists.

It's Fast

Launch quickly instead of struggling with endless implementation. HubSpot's AI automates setup and key processes, delivering immediate value.

It's All-in-One

Connect all your teams with a single source of truth. No more disconnected systems or fragmented experiences — just seamless operations that maintain trust as you grow.

Solutions to Your Biggest Business Challenges

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Empower your teams with a flexible platform built for results.

Scale impact without losing what makes your organization exceptional. HubSpot empowers large teams to work together seamlessly while maintaining the flexibility to adapt as you grow. Unlike rigid systems that force people into predefined workflows, HubSpot's customer platform adapts to how you already collaborate, turning individual expertise into company-wide advantages that competitors can't easily match.

Popular Features

Advanced Routing
Match customers with the right experts instantly using skills, capacity, and business rules for faster resolution and balanced workloads.

Deal Splits
Allocate different percentages of deal value across multiple team members, giving credit to everyone involved in complex sales.

Conversational Intelligence

Analyze call transcripts with AI to identify trends, track key phrases, and gain insights from customer conversations.

Conditional SLAs
Prioritize tickets by urgency or customer tier to meet response time targets and deliver a consistently high-quality experience.

Predictive Lead Scoring

Identify your most promising leads with AI that analyzes behavior patterns and predicts conversion likelihood.

Custom Goals
Design tailored performance metrics beyond templates, measuring what truly matters for your organization's unique success indicators.
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Drive fast results to maintain a competitive edge.

Launch and see results in weeks, not months. While competitors wait for their complex systems to work, your team can run campaigns, close deals, and solve problems right away with HubSpot. Create personalized customer journeys automatically, connect buyers with the right experts instantly, and track important website behaviors to give your business the intelligence it needs to grow better. 

Popular Features

Journey Automation
Spot drop-offs, align teams, and drive smarter decisions with end-to-end journey insights.

Multi-Touch Revenue Attribution
Match customers with the right experts instantly using skills, capacity, and business rules for faster resolution and balanced workloads.

Lookalike Lists
Generate brand new lists of ideal customers by analyzing your existing lists to identify other contacts who share similar attributes and actions.

Interactive Voice Response
Automate call management with customized routing that reduces wait times and improves customer experience through tailored call flows.

Event Visualizer
Capture website behaviors without coding to track custom interactions and turn them into actionable insights for better results.

Content Sync

Enable one-way content transfer from production to sandbox environments for safe testing with real content.

HubSpot Smart CRM Homepage user interface

Streamline your operations.

Scale your enterprise without choosing between control and speed. Unlike clunky systems that create bottlenecks and hide data, HubSpot gives you governance without sacrificing agility. Protect sensitive information, build guardrails around team processes,  or manage multiple business units while keeping data flowing freely. Build unified operations that grow with your business, without slowing down.

Popular Features

Sensitive Data Protection
Securely store regulated information like government IDs and financial data with enhanced privacy controls.

Cloud Data Integrations
Share HubSpot data directly with cloud data warehouses for advanced business intelligence and analytics.

Organize Teams
Create multi-level team organizations based on region, business unit, brand, or other dimensions to suit your business structure.

Custom Objects
Create tailored data structures for your unique business entities that connect with standard objects without coding expertise.

Role-Based Permissions

Create custom access controls that mirror your tech org structure, ensuring the right teams have appropriate data access while maintaining security.

Multi-Account Management
Get full visibility into your process so you can forecast effectively and deliver exceptional results.

HubSpot enterprise customers achieved these results in just 12 months:

  • 231%

    increase in inbound leads

  • 59%

    increase deal close rate

  • 20%

    increase in tickets closed

Have a question for our sales team? Give us a call and we'll walk you through it.

+1 888-482-7768

How Enterprise Businesses Use HubSpot to Grow

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Tealvox Grows New Direct Sales by 150% With HubSpot 

The Challenge
Telavox’s rapid expansion left them juggling multiple disconnected systems, making collaboration difficult and compromising customer experience.

The Solution
HubSpot unified all commercial teams, streamlined the entire customer journey, and drove a 150% increase in new direct sales over three years.

"You can gather the entire customer journey in HubSpot, creating infinitely better alignment between departments." – Elisabeth Norberg, Revenue Operations Manager

Read the full case study

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Better.co.uk Achieves a 50% Increase in Meaningful Customer Conversations Through HubSpot

The Challenge
Better.co.uk relied on disconnected tools across teams, leading to inconsistent customer experiences and limited visibility into performance and data across the sales funnel.

The Solution

By unifying marketing, sales, and operations on HubSpot, they created over 15 automated journeys, improved compliance, and increased meaningful customer interactions by 50%.

"It really felt transformational for the business." – Tom Hodgson, Director of Revenue Operations

Read the full case study

Ethan Halfhide, Lean Discovery Group CEO

Cold Jet Cut Lead Response Time by 66% With HubSpot

The Challenge
Cold Jet's outdated CRM froze their potential. Without mobile access or ERP integration, their teams manually entered data, created costly errors, and left customers waiting.

The Solution

Sales Hub unified Cold Jet's disconnected systems, immediately cutting lead response time by 66% and generating 2,428 new deals in just six months.

Read the full case study

kaplan learning streamlines customer service with breeze

Kaplan Reduces Customer Response Time by 30% With Breeze

The Challenge
Kaplan’s marketing struggled with 12 disconnected tools, poor attribution, and misalignment with Sales, leading to inefficiencies and lost visibility.

The Solution

By consolidating tools into HubSpot, they improved attribution, aligned teams, and enhanced customer communication across departments.

"HubSpot allows us to see holistically... Nobody gets lost in the communication shuffle." – Jennifer Lewis, President, Gryphon House

Read the full case study

gold's gym SoCal

Better Member Experiences, Record Sales: How Gold’s Gym SoCal Grew With HubSpot

The Challenge
Gold's Gym SoCal had outdated marketing tactics with just 750 leads across 12 clubs. When they adopted Marketing Hub, leads jumped to 4,000, but their CRM couldn't integrate reliably, causing lost leads.

The Solution
Gold's Gym SoCal implemented Sales Hub for unified systems. Lead volume doubled, sales improved, and they grew from 12 to 23 clubs.

"Our people are growing with the business. And the systems we've built are helping them do it. We've gone from 12 clubs to 23 — and we're just getting started." - Brian Morris, VP of Sales

Read the full case study

Enterprise is powerful. And we’ve made it simple.

HubSpot Onboarding
Transform your teams into HubSpot experts with guided implementation from dedicated specialists who understand your complex business needs.

24/7 Customer Support
Our award-winning support team is ready to answer all your technical questions 24 hours a day, 7 days a week. Enterprise customers get access to email, phone, and live chat support.

Free Education & Training

Accelerate adoption with unlimited access to role-based certification courses, live training sessions, and industry-specific best practices. 

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Integrate With More Than 1,800 Apps

Extend the power and flexibility of HubSpot’s customer platform by seamlessly connecting your favorite tools and apps in just a few clicks. With more than 1,800 integrations available in our App Marketplace, keeping your systems in sync has never been easier.

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Frequently Asked Questions

The HubSpot customer platform brings together all the tools your business needs to grow better. With natively-built marketing, sales, and customer service software, open APIs, and hundreds of certified integrations, the HubSpot customer platform is the single source of truth businesses need to provide remarkable customer experiences at every stage of growth.

HubSpot’s products — Marketing Hub, Sales Hub, Content Hub, Service Hub, Operations Hub, and Commerce Hub — are each part of the HubSpot customer platform. When you use two or more products together, your data is automatically connected on the platform through HubSpot Smart CRM, enabling you to easily (and powerfully) track your entire customer journey from first website visit, to closed deal, to happy customer.

While our Professional edition delivers robust functionality for growing businesses, Enterprise unlocks advanced capabilities specifically designed for organizations with sophisticated needs and complex processes.

Sophisticated businesses typically reach a point where operational limitations begin to hamper growth. As your teams expand, data volume increases, and business processes require more customization. delivers the enhanced automation, deeper customization, and granular control needed to scale effectively.

HubSpot Enterprise Customer Platform advantages: 

  • Customization and extensibility: Custom objects, flexible data architecture, and advanced workflows that adapt to your business processes, not the other way around.
  • Team management and governance: Hierarchical teams, field-level permissions, and content partitioning to manage complex organizational structures securely.
  • Enhanced analytics and intelligence: Multi-touch attribution, customer journey analytics, and AI-powered insights for better decision-making.

Security and compliance: Single sign-on, sensitive data protection, and sandbox environments for enterprise-grade security.
Unlike competitors who force painful trade-offs between power and usability, HubSpot Enterprise delivers enterprise-grade capabilities without enterprise complexity, so you can drive growth faster.

Absolutely! HubSpot’s customer platform is designed to meet sophisticated organizational needs while avoiding the complexity that typically plagues enterprise businesses. Our platform supports up to 15 million contacts (expandable to 50 million), handles complex data relationships through custom objects, provides enterprise-grade security with field-level permissions and sensitive data handling, and offers sandbox environments for risk-free testing.

Unlike traditional enterprise systems that can take 12+ months to implement, our customers typically achieve meaningful value within 90 days, with significantly higher adoption rates due to our intuitive interface. HubSpot's API scales to 3 million calls daily, and our advanced integration capabilities connect seamlessly with your existing tech stack, creating a streamlined operation where information flows freely between teams and tools, all while maintaining the security and compliance enterprise businesses demand.

Learn more about HubSpot’s products and services.

HubSpot's Enterprise Customer Platform securely handles sensitive data while maintaining usability. Store regulated information like government IDs and financial data with field-level permissions, single sign-on, and hierarchical team structures. Support compliance requirements with approval workflows and comprehensive activity logging, all within an intuitive interface that maintains high user adoption. 

Learn more about sensitive data protection.

At HubSpot, we ensure responsible and secure AI use by combining powerful language models with built-in security controls, allowing businesses to use AI confidently without worrying about compromised data. Our approach prioritizes trust, transparency, and accountability, with privacy built into our AI development process.

A key security feature is our ability to detect and mask personal information before AI processing, protecting your sensitive data while enabling your teams to use advanced AI capabilities. We also provide comprehensive documentation around our data privacy approaches and safety measures, maintaining full transparency around how our AI features work. 

Learn more about HubSpot AI trust and safety.

HubSpot provides robust developer extensibility through its comprehensive API ecosystem. Developers can build custom React-based UI extensions that seamlessly integrate with the HubSpot interface, create custom objects to model your specific business data, and use webhooks for real-time system synchronization.

The platform's CRM APIs enable precise control over contacts, companies, and deals, while the Automation API lets developers create custom workflow actions for your unique business processes. With detailed documentation, ready-to-use Postman collections, and integration blueprints for common scenarios like CPQ and ETL, your development team can efficiently customize HubSpot to work with your existing systems.

While onboarding is required for the Professional and Enterprise editions of our software, it is not required for the Starter edition. HubSpot Starter includes intuitive new user onboarding that will walk you through every step and allow you to choose from tailored templates to customize your CRM for your specific industry. However, if you’re looking for additional help, inbound consulting services are available for an additional fee.

Unify your customer experience with enterprise capabilities that drive growth and simplify operations.

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