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Customer Feedback Software

Transform customer feedback into actions that help you drive greater customer and higher close rates.

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  • Create customer surveys in multiple languages that drive higher close rates

  • Collect and share customer insights with your whole team

  • Analyze customer feedback data to achieve more deals and greater retention

Take the guesswork out of customer happiness.

Your customers are the heart of your business, and understanding their needs is key to driving retention and revenue.

HubSpot's customer feedback software removes the guesswork by transforming insights into action. Create custom surveys with a variety of question types to capture meaningful feedback at every stage of the customer journey.

Our powerful survey tools connect with your entire tech stack through native integrations. Tailor your surveys with a wide range of question types and a customizable template. Send your surveys via web link or email, in multiple languages, to support your global customer base.

Then, use these actionable insights to identify trends, address pain points, and create more personalized experiences that deepen customer relationships and drive loyalty.

  1. Collect customer service KPIs and share them with your team.

    Want to evaluate customer loyalty? Curious how customers feel about your customer service experience?
    Choose from pre-built net promoter score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys to gauge customer loyalty at every touch point. Integrate survey results with tools like Jira, Slack, and custom dashboards to ensure customer feedback drives action across your entire organization.

  2. Use feedback surveys to uncover growth opportunities.

    Monitor your customer happiness closely and take immediate action on your insights with built-in feedback dashboards.
    Send automatic surveys and watch as customer feedback starts flowing into your dashboard. Support multiple languages with localized survey templates that maintain your brand voice across different regions and markets. Identify opportunities to improve specific points in the customer journey, measure your customers’ happiness, and identify trends that help you create an even better customer service strategy.

Have questions? Give us a call and we'll walk you through it.

+1 888 482 7768

Frequently Asked Questions

Get answers to your questions about HubSpot’s customer feedback software.