Stay on top of key customer service KPIs.
Choose from pre-built net promoter score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys to gauge customer loyalty at every touch point.
Truly understand what your customers are thinking and spot opportunities to make them happier — so they stay with you longer.
Create customer surveys and customize them to your needs
Easily share customer insights with your whole team
Analyze customer feedback data to improve their experience
Your customers are the most important part of your company — and listening to them is one of the most powerful ways to grow your business.
HubSpot's customer feedback software lets you learn what your customers really think with custom surveys and feedback collection tools. Tailor your surveys with a wide range of question types and a customizable template.
Send your surveys via web link or email, then efficiently share insights with your teams so you can deepen customer relationships and improve retention.
Have questions? Give us a call and we'll walk you through it.
+1 857-829-5060Learn how to gather, share, and implement a customer feedback strategy that will skyrocket your business growth.
Learn how to use and set up the customer feedback software in HubSpot Service Professional or Enterprise.
Create customer surveys to measure customer satisfaction and improve your customer experience.
Customer feedback software helps businesses gather insights from their customers through custom surveys and feedback collection tools. It enables businesses to understand customer opinions, measure satisfaction, and identify areas for improvement in the customer experience. The software includes features like customizable survey templates, various question types, and feedback dashboards to monitor customer happiness and loyalty. It allows for efficient sharing of insights with teams to enhance customer relationships and retention.
Popular features of HubSpot's customer feedback software include:
Customer feedback software software is available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.
228,000+ customers in over 135 countries grow their businesses with HubSpot