Create a customer service portal where customers can access support tickets and your knowledge base.
Set up customer portals without developer resources
Connect your help desk, ticketing system, and shared inbox
Make your knowledge base part of the customer portal
Your customers expect efficient and transparent support — that’s why it’s important to give them some ownership over their experience with a robust customer web portal.
With Service Hub’s customer portal software, your team can provide customers with complete visibility into the status of their support tickets. Customers reply to ticket updates and view progress in the portal while your reps keep conversations flowing efficiently through a shared inbox. The customer portal also provides access to your knowledge base, where customers can self-serve and find answers to commonly asked questions. Your customers get the support they need immediately while your team focuses on solving the more complex issues.
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+1 857-829-5060Learn how to build your customer portal so customers can independently track and manage their support tickets.
See how your customers can log in to the portal.
Learn how to create and edit knowledge base articles so your customers can resolve issues on their own time.
Knowledge base software is available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.