Enable customers to get answers quickly with a searchable knowledge base built from common support questions.
Create self-serve help articles that are optimized for search
Make it easy to browse knowledge base articles by topic
Improve knowledge base content and fill gaps with insights
Give your customers the ability to self-serve with a knowledge base that provides instant solutions to their challenges and questions. HubSpot’s AI-powered knowledge base enables customers to easily search for articles based on topic, whether they’re on mobile or desktop, in their preferred language. You’ll also get recommendations and insights about which articles you should create. That means you can empower customers while giving your support team time back to focus on complex issues.
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+1 888-482-7768Learn how to create and edit knowledge base articles so your customers can resolve issues on their own time.
Learn how to help your customers help themselves through a knowledge base.
Check out his guide on how to create, manage, and optimize your knowledge base.
Knowledge base software is available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.