Empower your customers to find the help they need.
Every customer is important. But if your support team has to spend too much time answering small, simple queries, they can quickly get underwater — and have less time for bigger issues.
Enable your customers to help themselves with HubSpot's knowledge base software. Create help articles, organize them into categories and subcategories, and tag them with relevant search terms. Then, watch your support team’s productivity skyrocket when they finally have enough time to focus on unique or complex cases.