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Help customers help themselves with HubSpot's knowledge base software

Knowledge Base Software

Enable customers to find the information they need so your team can spend their time helping customers succeed.

  • Create a library of help articles for customers to help themselves

  • Organize your articles into topics to facilitate browsing

  • Get SEO recommendations to optimize your articles for search engines

  1. Empower your customers to find the help they need.

    Every customer is important. But if your support team has to spend too much time answering small, simple queries, they can quickly get underwater — and have less time for bigger issues.

    Enable your customers to help themselves with HubSpot's knowledge base software. Create help articles, organize them into categories and subcategories, and tag them with relevant search terms. Then, watch your support team’s productivity skyrocket when they finally have enough time to focus on unique or complex cases.

  1. Build your own library of help articles.

    Turn customers’ most frequently asked support questions and tickets into a search-optimized knowledge base of help articles and documentation.
    Customize the look and feel of your knowledge base to match your brand, organize your articles into categories, and preview how they look on different devices.
    Image of a live article in the knowledge base sofware
  2. Improve the efficiency of your support team.

    Increase your support team’s productivity when they stop wasting time on repetitive questions.
    HubSpot’s free CRM automatically records which articles customers have viewed, so your team will avoid sending duplicate content.
    With your knowledge base doubling as a handy customer service reference, your team can easily find answers to questions they may not know.
    View of the interface of the knowledge base tool
  3. Track the impact and usage of your knowledge base.

    It’s not enough to create articles and hope they help. Use the built-in reporting dashboard to measure the impact of your pages and improve your knowledge base over time.

    Learn what customers are looking for and identify gaps in your knowledge base. Then, use those insights to fill content gaps and evolve your knowledge base into a more comprehensive resource.
    View of the built-in reporting dashboard in the knowledge base tool

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060