Empower your customers to find the help they need.
Every customer is important. But if your support team has to spend too much time answering small, simple queries, they can quickly get underwater — and have less time for bigger issues.
Enable your customers to help themselves with HubSpot's knowledge base software. Create help articles, organize them into categories and subcategories, and tag them with relevant search terms. Use AI to find opportunities to create your next article and watch as your support team gets more time back to focus on higher-level cases.