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Service Analytics

Uncover key insights with industry standard out-of-the-box reports that help you deliver service that is both efficient and authentic.

Reporting with chat wait over time
  • This feature is only available in premium editions of Service Hub. See the pricing page for more information.

  • Out-of-the-box service reports that compliment customizable reporting functionality in Service Hub. These out-of-the-box reports include:

    • Rep productivity reports, including response time and support volume reports)
    • CSAT report
    • Tickets in pipeline report


  1. Service insights to improve the customer experience.

    When your data lives in disparate systems and you need an analyst to build reports, your customers’ issues are put on the back burner while you’re busy managing the data and chaos.   

    With the industry standard reports in Service Hub, you can quickly uncover insights that help your team do what matters most: put the customer first.


Customer Champion Ribbon
  1. Stop waiting in line for critical reports.

    Most data visualization tools are designed for analysts, leaving you waiting in their queue as they develop reports. Service analytics comes with the reports you need built in, so you can unlock insights fast and resolve customer problems even faster. Want to further customize your insights? Check out the custom report builder in HubSpot, too.
    service analytics reports total time to close
  2. Gain quick insight on rep productivity.

    Understand how efficiently your service reps are resolving customer issues. With built-in analytics reports, you can see average time to close, response time on chats, and ticket volume in a matter of seconds.
  3. Uncover customer insights with ease.

    Make sure your customers feel seen and valued by understanding their pain points. Service analytics in Service Hub provides easily digestible reports on vital customer service data.
    service analytics report navigation screen

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060
Anytime you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.

Frequently Asked Questions

  • Service analytics is a set of industry standard out-of-the-box reports available in Service Hub. This feature provides service leaders with insight into rep productivity, customer satisfaction, customer knowledge base usage, and more.

  • Absolutely. There is no programming required to start using Service Hub. We've created Service Hub with automation and contextual guidance built right in so you can start scaling your support operations in minutes — not months. And if you're looking for more customization and expertise, our solutions partners offer specialized support to help you get the most out of HubSpot.

  • You can get started with Service Hub for free. If you want more advanced features to help automate and scale your support operations, HubSpot offers premium features with Starter, Professional, and Enterprise editions.

  • You'll find more than 1,000 custom integrations in our App Marketplace. From Jira to Slack to Facebook Messenger, it's easy to connect HubSpot to your service team's favorite tools in just a few clicks. We want you to spend less time toggling between different tools and more time working hands-on with your customers.