Prioritize incoming requests based on importance to ensure your team is meeting your customers’ expectations.
Set SLAs to optimize and manage your customer support team
Report on team performance to continuously improve
Build SLAs based on ticket properties
Your team and customers can get frustrated without clear SLAs. Tickets get lost in the shuffle as reps don’t know what to prioritize. Without clear goals and benchmarks, reps don't know if they're meeting expectations or how to improve.
With SLAs in HubSpot's Service Hub, you can set working hours, build in automation, and report on attainment. Meet and exceed your customers’ expectations, give clarity on priorities to your team, and provide transparency for your customers.
Have questions? Give us a call and we'll walk you through it.
+1 888-482-7768Anytime you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.
RICK RAVEN
Director of Customer Success
Studio Designer
Keep track of customer service requests in one shared inbox, prioritize requests, and optimize your customer service.
Help marketing and sales each understand their role in achieving your revenue goals.
Check this guide on how to better align marketing and sales teams, with Help Desk SLA examples.
Service level agreements, or SLAs, are timelines for response and resolution that your customer service team commits to. They are a core part of customer support that allow your team to prioritize incoming tickets based on their importance.
You can get started with Service Hub for free. If you want more advanced features to help automate and scale your support operations, HubSpot offers premium features with Starter, Professional, and Enterprise editions.
Absolutely. There is no programming required to start using Service Hub. We've created Service Hub with automation and contextual guidance built right in so you can start scaling your support operations in minutes, not months. And if you're looking for more customization and expertise, our solutions partners offer specialized support to help you get the most out of HubSpot.
You'll find more than 1,000 custom integrations in our App Marketplace. From Jira to Slack to Facebook Messenger, it's easy to connect HubSpot to your service team's favorite tools in just a few clicks. Spend less time toggling between different tools and more time working with your customers.
SLA management is available in Service Hub. Explore additional Service Hub features below.
Automate repetitive emails and other tasks. Reducing manual workload and freeing up more time for your team to spend helping customers.
Turn your most frequently asked support questions into a knowledge base of help articles so customers can help themselves.
Survey your customers to find out what they think about you, your service, and your customer experience.