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Help Desk & Free Ticketing Software

Keep track of customer requests in one unified help desk that connects to your CRM database.

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No credit card required. Many features are free, some require a paid subscription.

  • Provide personalized, AI-powered support to your customers

  • Save time, reduce errors, and streamline service processes with AI

  • Improve rep efficiency and time to resolution

Scale customer support and satisfaction.

As your customer base grows, keeping track of support requests across multiple channels becomes increasingly complex. Emails get lost, spreadsheets become unmanageable, and customer satisfaction suffers.

Deliver personalized, AI-powered support within a unified source of truth using HubSpot’s help desk tools. Empower your reps and customers with AI and scale your support team with ease. Leverage 360-degree insights to empower your support reps with context and feed valuable information back to your marketing and sales teams.



  1. Deliver excellent customer support at scale.

    Transform your customer support operations with HubSpot’s help desk. Provide sophisticated omnichannel support using advanced features like conditional SLAs, intelligent ticket routing, and IVR phone trees without adding headcount. Since everything runs through HubSpot's unified customer platform, you'll have a complete view of each customer's journey and comprehensive support analytics to inform your service. Your team will be able to maintain excellence and efficiency while managing even the most complex support operations.

  2. Improve rep efficiency with AI.

    Increase the effectiveness of your customer support team with an AI-powered help desk that unlocks relevant context and insights. Skills-based routing sends customers to the right support rep every time. With automated customer service features like reply recommendations, automated ticket summaries, and sentiment analysis, your support team will close more tickets faster.

  3. Provide more helpful, personalized support.

    Every post-sale interaction is a vital component of customer retention. But using a support tool that's disconnected from your marketing and sales data only drives friction and scatters the insights you need to grow. HubSpot's help desk software brings HubSpot's Smart CRM and AI capabilities together so you can provide helpful and personalized support at scale, with unified customer insights built into every interaction.

  4. Offer seamless, omnichannel support.

    Deliver seamless customer service with HubSpot's omnichannel capabilities. Connect with customers through a unified customer workspace across their preferred channels, including phone calls, messaging apps like WhatsApp and Facebook Messenger, live chat software, and email. Your team can streamline support, respond faster, and provide a consistent customer experience no matter where conversations happen.

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Power and ease

Frequently Asked Questions

A help desk is a centralized tool for managing incoming customer issues. Help desks let you organize and record ongoing customer issues and provide a reference point for your customer-facing teams. Help desk ticketing systems also let you track efficiency metrics to manage the performance of your customer-facing team — things like response time, ticket volume, first resolution time, and optimizing the flow of tickets through their lifecycle to drive high customer satisfaction.

Many larger companies have multiple teams working in a single help desk. In this case, a help desk with built-in automation, folders, and escalation systems can be beneficial. 

HubSpot’s help desk software offers all of this and more. Use automation to send your tickets directly to the best rep on your team. Escalate effectively and efficiently so your customers never have to wait too long. Use HubSpot’s built-in knowledge base to document all of your existing knowledge and make it easy for customers to find answers.

Popular features of HubSpot’s help desk include:

  • Ticket automation and routing
  • Customer support performance metrics and reporting
  • Triage and SLA levels to meet all your customer needs
  • AI customer service features like bots and ticket summarization
  • Built-in knowledge base to quickly create and reference documentation
  • Integrated feedback surveys to track customer sentiment and happiness
  • 360-degree customer view, powered by HubSpot Smart CRM
  • Integrations with key tools like Jira and Slack

HubSpot’s help desk tools are part of Service Hub, and you can get started with select functionality for free. If you’re looking for more advanced features to help automate and scale your customer support operations, HubSpot also offers premium features with the Starter, Professional, and Enterprise editions of Service Hub. See pricing details.

If you’re already using a help desk, implementation time may vary based on factors like data migration and the complexity or amount of data you have to move over. For companies that have never used a help desk, the implementation time is much shorter — the only thing you need to set up is access for your team and their specific role.

Ticketing software, also known as a ticketing system, is part of help desk software that helps businesses track and prioritize incoming service requests in a centralized place.

HubSpot’s Smart CRM enables you to seamlessly combine existing customer data and leverage AI to empower your customer service reps to resolve issues quicker and offer personalized service at scale. Additionally, HubSpot AI-powered help desk software helps reps with language detection, ticket names, sentiment, ticket summaries, reply recommendations, and more.