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Service Hub

Business Solutions

Customer service and retention, powered by AI

Service Hub is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Easily scalable customer support and proactive customer retention that fuels your business growth.

Service Hub Conversational Intelligence

Scale Support Teams With AI

Deliver scalable support with AI-powered self-service. Get a customer agent to handle incoming queries, an omni-channel help desk for managing support, and a knowledge base agent that automatically fills content gaps.

Help Desk & Ticketing

Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.

Omnichannel Communication

Meet your customers wherever they are by providing personalized support across every channel.

Call Tracking

Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.

SLA Management

Keep response times low and customers happy with automated ticket routing.

Service analytics

Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.

Automated Customer Service

Help your team solve customer issues faster with AI-powered automation that handles routine tasks and support requests.

Service Hub - Health Score

Drive Retention With Unified Tools

With Service Hub’s connected data, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.

Customer Success Workspace

Manage your book of business, build unique customer health scores, and help your reps prioritize their activities.

Feedback Management

Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.

Conversation Intelligence

Learn from every customer interaction with AI-powered call analytics.

Fully Integrated Smart CRM

Give your support team instant access to every customer interaction, deal stage, and marketing touchpoint in one connected system.

Service Hub - Agents Knowledge Gaps

Scale Support Self-Service with AI

Built-in AI tools make the most of your CRM data to support your customers 24/7.

Knowledge Base

Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.

Customer Portal

Empower customers to get the help they need through a secure customer portal.

Breeze Customer Agent

Transform your support with an AI agent that resolves customer inquiries 24/7 while maintaining exceptional service.

Customer Proof

See all case studies

Real Growth, Real Stories

How real customer service teams are using AI tools to scale support and drive retention.

Customer ROI

Download the ROI report

57%

increase in ticket close rate after 6 months with Service Hub
72%

of service leaders say HubSpot increased their customer lifetime value
39%

less time closing tickets with Customer Agent

Scale Without Limits: Service Hub Pricing

Customer service software that scales seamlessly.

Free

No credit card required

$0/month

Contact management
Ticketing
Team email

Starter

Starts at

$15 ~~$20~~/month

for each seat*

Simple ticket automation
Multiple ticket pipelines
Live chat

Professional

Starts at

$100/month

per seat

Help desk workspace
Customer success workspace
Breeze customer agent
Knowledge base

Enterprise

Starts at

$150/month

per seat

Skill-based routing
Conditional SLAs
Interactive voice response
Customer journey analytics

Demo premium editions Get started with free tools

*Discount for new customers. Pricing in USD, subject to change.

Frequently Asked Questions

Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers; collect, organize, and respond to customer support requests; and ensure the growth and satisfaction of your customers.

While most customer service software solutions solve for a specific use case, Service Hub is unique in that it's part of the HubSpot customer platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.

Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup. Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.

While Service Hub stands out for the power and ease of use of its support and help desk features, it’s also popular for the way it helps you manage customer success. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey. Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, Content Hub, and Data Hub, so your entire front office team can unite around a complete view of the customer.

Last but not least, you can easily sync Service Hub with more than 1,900 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

Service Hub, Marketing Hub, Sales Hub, Content Hub, and Data Hub are each part of HubSpot’s customer platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit to closed deal to loyal customer.

Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey. And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

Calculate the ROI you could see with Service Hub based on your industry, region, and current service metrics using our ROI calculator. The calculator harnesses data from over 268,000 HubSpot customers globally. Enhance your analysis by coupling this with our TCO calculator to understand your total cost of owning HubSpot and achieve a more precise view of your potential ROI.

Start Scaling Your Customer Service Today

Get the unified, AI-powered customer service solution to help your team scale support and drive retention.

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