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Automated Customer Service

Automate customer service tasks to eliminate unnecessary manual processes. Service Hub customers see an increase in ticket close rates after just six months.

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  • Route tickets to specialists faster with AI-powered automation

  • Send feedback surveys to customers and follow up automatically

  • Close more tickets with integrated CRM and service data

Automated customer service that deepens relationships.

As you grow, personalized and timely resolution to customer problems start to diminish, and service interactions become siloed.

Built on a foundation of unified customer data, Service Hub offers automation that humanizes your team instead of digitizing them. Empower customer service agents to craft scalable, personalized experiences, and provide unprecedented visibility across all your internal teams.



  1. Work better together with unified data.

    As teams grow, they adopt disparate systems, and end up with messy data. HubSpot’s automation engine is built on one unified CRM platform, connecting data across the business and integrating with favorite apps like Jira and Slack. Teams work from one source of truth and can finally collaborate with ease.

  2. Automate support to stop tickets from falling through the cracks.

    When service processes are manual, you risk missing customer issues that should be communicated across multiple teams. Automating customer service ensures the highest priority tickets get resolved. Then, set up triggers to create a deal or enroll customers into nurture sequences, all based on support tickets.

  3. Streamline feedback in one connected system.

    When customer feedback lives in a siloed system, your front-line agents miss the opportunity to learn and act. With all your customer feedback in Service Hub, insights can actually lead to action. Follow up with customers automatically based on their NPS response, surface key product insights, and build social proof.

  4. Satisfy customers with seamless handoffs.

    Slow, manual handoffs break deals and compromise campaigns. Don’t let chats get lost with the wrong team. Align marketing, sales, and service with automation that keeps your teams talking — and your customers delighted. With automated routing and workflows for conversations, you can trigger notifications, set reminders, and generate tasks for the right teams.

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Frequently Asked Questions

Get answers to your questions about HubSpot’s automated customer service software.