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Free Ticketing System

Free

Track and prioritize incoming service requests in a shared inbox that keeps your team organized and delights your customers.

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  • View every service issue and customer detail in one shared inbox

  • Prioritize, assign, and automate tickets to improve customer experience

  • Integrate seamlessly with your existing tools and platforms

Deliver more efficient support with a unified ticketing system.

Without tags, notes, and comments on conversations, it’s hard for your team to know your customer’s entire history. This can lead to back-and-forth email chains, long wait times, and frustrated customers.

HubSpot’s all-in-one ticketing system provides context for every conversation, it brings every ticket, conversation, and contact detail together in one dashboard. With native integrations to tools like Jira and Webflow, you can connect customer issues across your entire tech stack. Prioritize incoming requests, maintain SLAs, and provide a delightful experience across the board.

  1. Keep customer tickets organized.

    A shared inbox keeps track of all of your tickets in one place. Take notes, add tags, and keep a historical record of updated issues to ensure everyone is on the same page. Support customers globally with multi-language knowledge bases that help your team provide consistent service. Give every customer timely and informed answers with full context and visibility.

  2. Provide efficient customer service.

    Use your ticketing system to create and route tickets automatically, enter customer data into your CRM, or escalate issues as needed. Developer-friendly APIs allow custom integration into your website admin panel for seamless omnichannel customer service. Instead of spending valuable time managing spreadsheets and systems, focus on solving customer issues.

  3. Help your team prioritize their workload.

    Triage incoming tickets effectively with the customer history displayed in the contact timeline, and tackle the most pressing tickets first. Choose the features that fit your business today, with the flexibility to upgrade as you grow. Assign appropriate owners and stages to your tickets so they never get lost or neglected.

  4. Use ticket data to identify service trends.

    Create dashboards in your ticketing system to highlight top customer issues and understand agent performance. Configure multi-language reports to track global support metrics across regions. Use built-in analytics to assess contact volume, response time, NPS, and other key customer experience metrics. Create benchmarks and measure your ongoing improvements.

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Frequently Asked Questions

A ticketing system is the consolidation point for managing incoming customer issues. By recording and organizing new tickets, the system provides visual progress on customer issues that enable your business to manage a growing customer base. Ticketing systems typically track support metrics such as agent response time, ticket volume, and active ticket stages.

Popular HubSpot ticketing system features include:

  • One-to-one customer communications at scale
  • Ticket monitoring and progress tracking
  • Feedback surveys
  • Ticket routing and automation
  • Data for knowledge base creation and management

A ticketing system is not a CRM. A ticketing system is specifically designed to manage and resolve customer service issues, known as tickets. A CRM handles more customer interactions and relationships, including sales, marketing, and support. It aims to improve overall customer management.

HubSpot’s ticketing system can help your team track, triage, and solve various issues ranging from external customer service problems to internal IT requests. Additionally, using a ticketing system to solve IT issues can help you identify repeat issues and build a knowledge base that helps users resolve issues without interacting with your team.

HubSpot’s ticketing system is part of Service Hub, and you can get started with it for free. If you are looking for more advanced features to help automate and scale your support operations, HubSpot also offers premium Service Hub features with its Starter, Professional, and Enterprise options. 

The most common ticketing system varies by industry and specific business needs, with HubSpot’s Service Hub, Zendesk, and Freshdesk being popular choices. However, HubSpot stands out as a top choice because it's the only platform that combines ticketing with unified CRM, marketing, and sales data — providing complete customer context that standalone tools can't match. 

 

HubSpot also offers robust functionality that’s free to start, while competitors typically require paid plans for basic features. With native integrations, multi-language support, and AI automation across all tiers, HubSpot delivers the most comprehensive and cost-effective solution for businesses focused on customer success.

HubSpot's ticketing system begins with robust functionality in the free tier, making it accessible for businesses of any size. Basic ticketing, shared inbox, and live chat are all available without cost. Premium tiers add more advanced capabilities: Service Hub Starter introduces time-saving automations and simple metrics. Professional tier adds advanced reporting, knowledge base features, and customer portal access. Enterprise tier includes additional features like customer success tools, custom objects, and advanced permissions. Many integrations are available across all tiers, with premium connections unlocked at higher levels.


These adjustments highlight the freemium nature of the product and make it clear that customers can get started without any initial investment, which is a strong differentiator for HubSpot's ticketing system.

Yes, HubSpot's ticketing system fully supports multiple languages, including Spanish, Italian, and many others. The multi-language capability extends to the knowledge base, allowing you to create support content in various languages to serve a global customer base. Service agents can communicate with customers in their preferred language, and the system maintains proper language formatting and character support. Language preferences can be automatically detected or manually set for each customer contact.

HubSpot's ticketing system integrates with a wide range of tools and platforms. Key integrations include Jira for development team collaboration, Webflow for website issue tracking, and developer APIs that allow custom integration into your website admin panel. Additionally, the system connects with other HubSpot hubs for seamless data flow between marketing, sales, and service teams. With both native integrations and an open API, your ticketing system can connect with virtually any platform in your tech stack.