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Customer Service Tracking Software

Customer service tracking software keeps all of your customer requests in one place. Streamline your customer experience and help your support team stay organized for more efficient support operations.

Get started with HubSpot's customer service tracking software.
  • This feature is available for free, with additional functionality in premium editions of HubSpot. See the pricing page for more information. 

    • Shared email inbox keeps all your customer requests organized, so nothing slips through the cracks
    • Automatically route tickets and track feedback to improve customer experience
    • Priority systems help customer service teams provide support with the most business impact
    • Reports and dashboards deliver insights into team performance, trending issues, and other support KPIs


  1. Delight customers at scale.

    As you grow, it becomes more difficult to keep track of every customer’s individual needs and provide a personal experience. But customer service technology can help. 

    Build the foundation for delightful and efficient customer support with HubSpot's easy-to-use, comprehensive customer service tracking software. It's built on top of the robust HubSpot CRM platform to unify customer data in  a single source of truth, and enable unparalleled alignment across teams.


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  1. Don’t let customers slip through the cracks.

    Keep track of all your customer support issues in one place and stay organized.

    With HubSpot’s customer service tracking software, no issues get lost, each issue is assigned a status, and customers receive responses from your team in record time.
    Create tickets from your customer service tracking inbox.
  2. Streamline your customer experience.

    Say goodbye to spreadsheets, manual assignments, and long, confusing email chains.

    Use automation to create and route tickets to the right team members and keep track of customer feedback so you can focus on what matters most: helping customers.
    Automate follow up with customer service tracking software.
  3. Provide impactful and timely customer support.

    Create priority systems to assign owners and stages to each customer contact, tackling the most pressing issues first.

    Get context on every interaction directly in the contact timeline. Support reps gain the clarity they need to make judgment calls and deliver a positive business impact.
    Prioritize customer service tickets with ease.
  4. Make decisions informed by data.

    Create dashboards to highlight common support requests, understand team performance, and refine operations.

    Assess chat and email volume, response times, and resolutions times to keep all your support KPIs in check.
    Leverage the customer service tracking reporting dashboard.

Have questions? Give us a call and we'll walk you through it.

+1 888-425-0873

Frequently Asked Questions

  • Customer service tracking software is a tool for service teams that facilitates the many functions that a customer service specialist performs in their day-to-day. Starting with help and ticketing system functionality, customer service tracking software enables service teams to follow and track short- and long-term customer cases to fulfillment.

  • Popular features in HubSpot’s free customer service tracking software include:

    • Help desk
    • Ticketing system
    • Live chat
    • Customer conversations inbox
    • Service team email


  • HubSpot's customer service tracking software is part of Service Hub, and you can get started with it for free. If you are looking for more advanced CRM features to help organize your data and scale your team, HubSpot's Service Hub also offers premium features with its Starter, Professional, and Enterprise editions.

  • Yes. Start scaling your support operations in minutes with automation and contextual guidance built right into HubSpot’s Service Hub. If you need something a little more custom, HubSpot’s solutions partners offer a wide range of specialized services to help you get the most out of your HubSpot implementation.

  • Of course! We have more than 500 custom apps and integrations in our App Marketplace. From JIRA to Facebook Messenger, it just takes a few clicks to connect HubSpot to your team’s favorite tools. No need to switch between different tools and tabs for a comprehensive view of your customers. 

    If you already use HubSpot, Service Hub will feel incredibly familiar to your team. Information from Sales and Marketing Hub filter directly into Service Hub, all supported by HubSpot’s CRM platform. Work together with your team on one unified platform. 

  • A single source of truth helps each team member understand the full context behind every customer. There’s no need to jump on the line with sales reps to understand the nuances of any deal because every team member has all the information they need to make the right decisions at their fingertips.