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Help Desk & Free Ticketing Software

Resolve customer requests faster with help desk software that connects to your CRM.

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No credit card required. Many features are free, some require a paid subscription.

  • Provide personalized, AI-powered support to your customers in multiple languages

  • Save time, reduce errors, and streamline service with AI tools and CRM integration

  • Improve rep efficiency and time to resolution across all support channels

Scale customer support and satisfaction.

As your customer base grows, keeping track of support requests across multiple channels becomes increasingly complex. Emails get lost, spreadsheets become unmanageable, and customer satisfaction suffers.

Deliver personalized, AI-powered support within a unified source of truth using HubSpot’s help desk tools. With native integrations to tools like Jira and Slack, plus multi-language support across all tiers, you can serve your global team and customers effectively. Empower your reps and customers with AI and scale your support team with ease. Leverage 360-degree insights to empower your support reps with context and feed valuable information back to your marketing and sales teams.

  1. Deliver excellent customer support at scale.

    Transform your customer support operations with HubSpot’s help desk. Provide sophisticated omnichannel support using advanced features like conditional SLAs, intelligent ticket routing, and IVR phone trees without adding headcount. Developer-friendly APIs allow seamless integration into your website admin panel for custom omni-channel solutions. Since everything runs through HubSpot's unified customer platform, you'll have a complete view of each customer's journey and comprehensive support analytics to inform your service. Your team will be able to maintain excellence and efficiency while managing even the most complex support operations.

  2. Improve rep efficiency with AI.

    Increase the effectiveness of your customer support team with an AI-powered help desk that unlocks relevant context and insights. Skills-based routing sends customers to the right support rep every time. AI language detection automatically identifies customer language preferences, ensuring faster resolution times for global support teams. With automated customer service features like reply recommendations, automated ticket summaries, and sentiment analysis, your support team will close more tickets faster.

  3. Provide more helpful, personalized support.

    Every post-sale interaction is a vital component of customer retention. But using a support tool that's disconnected from your marketing and sales data only drives friction and scatters the insights you need to grow. With HubSpot, features are tailored to your needs — free users will get basic ticketing functionality while Pro and Enterprise users will have access to advanced automation and custom integrations. HubSpot's help desk software brings HubSpot's Smart CRM and AI capabilities together so you can provide helpful and personalized support at scale, with unified customer insights built into every interaction.

  4. Offer seamless, omnichannel support.

    Deliver seamless customer service with HubSpot's omnichannel capabilities. Connect with customers through a unified customer workspace across their preferred channels, including phone calls, messaging apps like WhatsApp and Facebook Messenger, live chat software, and email. Multi-language support ensures a consistent customer experience across global markets, with automatic language detection and localized response templates. Your team can streamline support, respond faster, and provide a consistent customer experience no matter where conversations happen.

Have questions? Give us a call and we'll walk you through it.

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Frequently Asked Questions

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