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Support Ticket System

Organize all of your support tickets in one place to prioritize incoming conversations and maximize efficiency.

Get started free
Get started with HubSpot's customer service ticketing system.

  • This feature is available for free, with additional functionality in premium editions of HubSpot. See the pricing page for more information. 

    • Use automation to take human error out of the mix as you add tags, prioritize tickets, and move conversations between support reps
    • Prioritize specific types of requests to make sure support issues get addressed as quickly as possible
    • View a timeline of all of your support tickets to understand your team’s bottlenecks

     

  1. Build a strong foundation for excellent support.

    Excellent customer support is the lifeblood of your business. With HubSpot’s support ticket system, it’s easy to keep track of everything that happens across your customer base. 

    Automate processes and gain context on every conversation your support reps are having. Use tagging to keep up to date on what your customers want from your business. Leverage the HubSpot CRM to make sure all teams are on the same page with a single source of customer data across your entire tech stack.

    Scale customer support with the free ticketing system.

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  1. Keep conversations organized in a shared inbox.

    Your support inbox should make it easy to see all customer inquiries, no matter who’s responded to them.

    Keep all of your support tickets in one place to make sure nothing ever gets lost or misassigned again. Update ticket statuses to keep everyone aware of changes that may affect their customers.
    Create tickets from your customer support ticket inbox..

    Click to enlarge
    Create tickets from your customer support ticket inbox..

  2. Automate routine tasks.

    Don’t waste your support team’s valuable time doing something that your software could do on its own.

    Save time on data entry, ticket assignment, and tagging by making use of HubSpot's powerful support automation.
    Automate follow up with the support ticket system.

    Click to enlarge
    Automate follow up with the support ticket system.

  3. Prioritize and assign tickets appropriately.

    Gain clarity on your most pressing issues by assigning stages to your tickets and automatically sending them to the best owners when they come in.

    Address your most pressing and important tickets first, and always understand your customer's most common issues and requests.
    Prioritize support tickets with ease.

    Click to enlarge
    Prioritize support tickets with ease.

  4. Report on essential support metrics.

    Dashboards make it easy for everyone to understand complex information.

    Create dashboards within HubSpot’s support ticket system to highlight insights like responses per rep, resolution times, volume across channels, and even customer satisfaction over time.
    Leverage the support ticket system reporting dashboard.

    Click to enlarge
    Leverage the support ticket system reporting dashboard.

Have questions? Give us a call and we'll walk you through it.

+1 888-425-0873

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Frequently Asked Questions

  • A support ticket system is a customer service tool that helps support teams manage incoming customer service requests with an interface that provides information on a customer’s case status throughout the entire process. This is crucial for growing companies that are learning to scale their customer satisfaction efforts.

  • Popular features in HubSpot’s free support ticket system include:

    • Ticket analytics
    • Ticket automation
    • Customer service management
    • Customer records tracking
    • Live chat

  • HubSpot's support ticket system is part of Service Hub, and you can get started with it for free. If you are looking for more advanced CRM features to help organize your data and scale your team, HubSpot's Service Hub also offers premium features with its Starter, Professional, and Enterprise editions. 

  • Yes, you can! Using HubSpot’s automation and contextual guidance, you can get started almost instantly. If you’re looking for even more customization, HubSpot’s solutions partners are happy to offer customized support to help you get the most out of your implementation.

  • Yes! Service Hub is built on HubSpot’s CRM, so all of your data is centralized in the CRM. We also integrate with more than 650 third-party tools. See the HubSpot App Marketplace to learn more. 

  • One of the main problems that customer-facing teams report is not having enough context around their customers’ actions. By having Service Hub and your CRM fully integrated, you ensure that all of your teams have the complete information and are moving forward primed with context.