Track and prioritize incoming service requests in a shared inbox that keeps your team organized and delights your customers.
No credit card required
View every service issue and customer detail in one shared inbox
Prioritize, assign, and automate tickets to improve customer experience
Integrate seamlessly with your existing tools and platforms
Without tags, notes, and comments on conversations, it’s hard for your team to know your customer’s entire history. This can lead to back-and-forth email chains, long wait times, and frustrated customers.
HubSpot’s all-in-one ticketing system provides context for every conversation, it brings every ticket, conversation, and contact detail together in one dashboard. With native integrations to tools like Jira and Webflow, you can connect customer issues across your entire tech stack. Prioritize incoming requests, maintain SLAs, and provide a delightful experience across the board.
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+1 857-829-5060Learn how to become an exceptional support rep by developing competencies, analyzing cases, and managing your time.
Learn about the features of the shared inbox and how to use them to manage communication with your contacts.
Read about what a ticketing system is, how it works, and how it can improve your customer service.
Popular HubSpot ticketing system features include:
The most common ticketing system varies by industry and specific business needs, with HubSpot’s Service Hub, Zendesk, and Freshdesk being popular choices. However, HubSpot stands out as a top choice because it's the only platform that combines ticketing with unified CRM, marketing, and sales data — providing complete customer context that standalone tools can't match.
HubSpot also offers robust functionality that’s free to start, while competitors typically require paid plans for basic features. With native integrations, multi-language support, and AI automation across all tiers, HubSpot delivers the most comprehensive and cost-effective solution for businesses focused on customer success.
HubSpot's ticketing system begins with robust functionality in the free tier, making it accessible for businesses of any size. Basic ticketing, shared inbox, and live chat are all available without cost. Premium tiers add more advanced capabilities: Service Hub Starter introduces time-saving automations and simple metrics. Professional tier adds advanced reporting, knowledge base features, and customer portal access. Enterprise tier includes additional features like customer success tools, custom objects, and advanced permissions. Many integrations are available across all tiers, with premium connections unlocked at higher levels.
These adjustments highlight the freemium nature of the product and make it clear that customers can get started without any initial investment, which is a strong differentiator for HubSpot's ticketing system.
Ticketing system is available in Service Hub. Explore additional Service Hub features below.
Centralize all customer requests in one place to help your team deliver a better customer experience.
Drive proactive customer value and empower reps to manage their entire book of business in one place.
Create a knowledge base that provides customers with the information they need to make decisions.
Show customers you care by leveraging feedback from CRM-powered surveys.
Eliminate manual processes and focus on solving customer problems with service automation.
Qualify leads, book meetings, provide customer support, and scale one-to-one conversations with AI-powered chatbots.
Provide better coaching for your team using insights from customer calls directly from your HubSpot CRM.
Respond quickly to site visitors with AI trained on your website, blog, and knowledge base.Embrace the future of productivity and unlock innovation with HubSpot's easy-to-use AI tools.
Connect all your messaging tools in one shared inbox to streamline conversations with customers.
Connect with customers on their preferred channels, and get a 360-degree view of their data.
Enhance rep efficiency with a customer portal that allows customers to resolve basic issues.
Uncover insights with industry-standard reports to deliver efficient and authentic service.
Make calls from inside HubSpot and enjoy automated call recording and logging.
Prioritize requests based on importance to better meet your customers’ expectations.
Continue growing your business on the go with the free HubSpot mobile app.
Track, prioritize, and make calls directly from your browser to maximize efficiency.
Connect WhatsApp to HubSpot to seamlessly connect with customers and track conversations.
Embed videos and measure their performance in marketing and customer service collateral.
Keep your teams organized and efficient by granting every user access to the right assets.
228,000+ customers in over 135 countries grow their businesses with HubSpot